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Smarana Hanoi Heritage

Photo gallery for Smarana Hanoi Heritage

Property entrance
Local cuisine
Luxury Room, 1 King Bed, Bathtub, City View | In-room dining
Serves dinner and happy hour
Body treatments, hot stone massages, prenatal massages, sports massages

Overview of Smarana Hanoi Heritage

Smarana Hanoi Heritage

4.5 star property
Luxury hotel with spa, near Indochina Plaza Ha Noi
10.0 out of 10 Exceptional
10.0/10 Exceptional

7 verified Hotels.com guest reviews

Property highlights

  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
Map
No. 5, Alley 82/1, Dich Vong Hau Street, Cau Giay District, Hanoi, 11310
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Rooftop terrace
  • Breakfast available
  • Coffee shop/cafe
  • Airport shuttle
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Communal living room
  • Snack bar/deli
For families
  • Kitchenette
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Blackout curtains
  • Lift

Room options

About this area

What's nearby

  • In Cau Giay
  • My Dinh National Stadium - 5 min drive
  • Lotte Center Hanoi - 4 min drive
  • West Lake - 6 min drive
  • Ho Chi Minh Mausoleum - 7 min drive
  • St. Joseph's Cathedral of Hanoi - 9 min drive
  • Hanoi Old Town Night Market - 9 min drive
  • Hoan Kiem Lake - 9 min drive
  • Thang Long Water Puppet Theatre - 10 min drive
  • Dong Xuan Market - 9 min drive
  • Hanoi Opera House - 9 min drive

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 34 min drive
  • Hanoi Van Dien Station - 12 min drive
  • Hanoi Railway Station - 22 min drive
  • Hanoi Giap Bat Station - 26 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Starbucks - 4 min walk
  • Maxx Cafe - Duy Tân - 2 min walk
  • Equus Cafe - 4 min walk
  • Quán Hoàng Béo - Bánh tráng cuốn thịt heo - 4 min walk
  • Khao Lao - 3 min walk
Map

About this property

Smarana Hanoi Heritage

Putting you within a 10-minute drive of Hoan Kiem Lake, Smarana Hanoi Heritage features a rooftop terrace, and offers an airport shuttle (available 24 hours) for VND 835000 per vehicle. You can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with hot stone massages, facials or manicures and pedicures. Other highlights at this luxurious hotel include a bar/lounge and a snack bar/deli.

Languages

English, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 20 rooms
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Local laws may restrict unmarried guests from sharing a room

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured, uncovered on-site self-parking
  • On-site parking is limited (max. 5 spaces per unit)
  • Height restrictions apply for on-site parking
  • Off-site parking within 656 ft (VND 150000 per day); booking required
  • Street parking available

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Free daily reception
  • Snack bar/deli

What to do

  • Public winery tours
  • Winery release events

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Wedding services
  • Multilingual staff
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2022
  • Rooftop terrace
  • Communal living room
  • Art gallery on-site
  • Full-service spa
  • Wine-tasting room

Accessibility

  • Lift
  • Wheelchair-accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible airport shuttle
  • Wheelchair-width doorways
  • Well-lit path to entrance
  • Step-free path to entrance
  • Hardwood flooring in room

Room amenities

Be entertained

  • 49-inch Smart TV
  • Premium cable channels
  • Netflix

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Fireplace
  • Individually decorated

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Free WiFi
  • Electrical adapters/chargers

Food and drink

  • Champagne service
  • Fridge
  • Kitchenette
  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Le Paon. Services include hot stone massages, sports massages, facials and body treatments. The spa is open daily.

Dining

La Memoire – This lobby lounge specialises in local cuisine.
Lunaire – This rooftop bar specialises in local and international cuisine and only serves dinner. Happy hour is offered. Open daily.
La Carpe – Overlooking the garden, this fine-dining restaurant specialises in Vietnamese cuisine and serves brunch, lunch and dinner. Reservations are required. Open daily.

Fees & policies

Optional extras

  • Local cuisine breakfast is offered for an extra charge of approximately VND 500000 for adults and VND 350000 for children
  • Airport shuttle service is offered for an extra charge of VND 835000 per vehicle (one-way. Maximum occupancy 5)
  • There is a service fee of 5 per cent

Parking

  • Parking is available nearby and costs VND 150000 per day (656 ft away)
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards, mobile payments and cash.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Smarana Hanoi Heritage Hotel
Smarana Hanoi Heritage Hanoi
Smarana Hanoi Heritage Hotel Hanoi

Frequently asked questions

Does Smarana Hanoi Heritage offer free cancellation for a full refund?
Yes, Smarana Hanoi Heritage does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Smarana Hanoi Heritage?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Smarana Hanoi Heritage?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Smarana Hanoi Heritage?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Smarana Hanoi Heritage?
Yes, an airport shuttle is available. The charge is VND 835000 per vehicle one-way.
What are the check-in and check-out times at Smarana Hanoi Heritage?
You can check in from 2:00 PM - anytime. Check-out time is noon.
What is there to do at Smarana Hanoi Heritage and nearby?
Smarana Hanoi Heritage has a spa.
Are there restaurants at or near Smarana Hanoi Heritage?
Yes, La Memoire offers local cuisine and garden views.
Does Smarana Hanoi Heritage have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchenette is available in every room, and also includes a fridge.
What's the area around Smarana Hanoi Heritage like?
Smarana Hanoi Heritage is a short 13-minute walk from Indochina Plaza Ha Noi and 15 minutes' walk from Vietnam National University.

Reviews

10.0

Exceptional

10.0/10

Cleanliness

9.7/10

Staff & service

10.0/10

Amenities

10.0/10

Property conditions & facilities

10.0/10

Eco-friendliness

Reviews

10/10 Exceptional

The staff are amazing and were very supportive when we had problems with our travel plans and arrangements with third parties. In particular, Victor, Peter and Sam were helpful, welcoming and friendly. Big thank you to Peter for running out to find cough syrup when we encountered language problems at the pharmacy. Highly recommended!
Verified Expedia guest review

10/10 Exceptional

We were on a vacation and decided to book this hotel because of the beautiful photos. This hotel is in an ideal position, a bit outside of the city center but in a very peaceful neighborhood, and we were extremely pleased with the attentions we received from all of the employees, particularly Phan. Breakfast at the hotel was really excellent, you might order from a number of options.
Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review

10/10 Exceptional

The hotel is in a peaceful area, which is exactly what I needed. I had a great experience with the service, will stay at this hotel again and definitely would recommend it to my friends.
Verified Expedia guest review

10/10 Exceptional

They just opened, so there are a few kinks in the system that require working out. The price was not low, but the hotel's attractive design, convenient services, and most important is the helpful staffs more than made up for it. We had a fantastic experience and will definitely be staying there again on our next trip to Hanoi.
Verified Expedia guest review

10/10 Exceptional

Thiết kế bắt mắt và ngăn nắp sạch sẽ. Lễ tân rất nhiệt tình hỗ trợ khách còn book giúp grab và chỉ quán ăn ngon xung quanh.
Thanh Cong, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Tin Wan, 2-night business trip
Verified Hotels.com guest review