Hanoi Royal Palace Hotel 2

We stayed for two nights. The staff was very helpful, we talked to Tomi, easy going and friendly. Nothing was a problem. Room was clean, same for bathroom.

Staff are great at this hotel especially Clark .very helpful with eating out restaurant, tours sightseeing and organising our train ticket and a taxi for the early morning to the railway station 10/10 Clark. Thumbs down for the fimale manager that works there During the day. She was not helpful when we asked about the train, just gave us the paper and told us to go away , would not stay there again for that reason.

Excellent services and staffs. Highly recommended to everyone who come to Hanoi. Tommy hotel manager was great to help us with information of the city!

Hotel is near all the local attractions/Restaurant and many more. Overall great place and staff are friendly and helpful.

A very clean stay and lovely staff. Thank you to Max and tommy for helping us.

My husband and I stayed there for a few days in January 2020. Mr Tom, the hotel manager, was very efficient and kind in his communication for the booking. He also arranged for a very nice Halong Bay cruise for us - definitively worth booking through the hotel rather than on the web. The hotel offers a pick up/drop off service to/from the airport, which is a very reasonable cost given the long ride. We were upgraded the first night (before leaving for the cruise), I guess it was for our honeymoon. The nights afterwards were as fine as all the rooms are very design, with nice wooden floor, marble bathroom and Italian shower. The breakfast is excellent. And above all: the service. The staff is so nice and friendly, and it feels genuine. Also the hotel is located perfectly in the old quarters. We would definitively recommend this hotel and stay there again next time.

Overall experience was good. However, The package tour to Ho chi Min that was offered to us was different (was not of a value) than what was assured. The hotel staff should be sincere and honest while offering the tour package. They should focus more on customer satisfaction rather than just money since the tourist travel a long distance to visit a place.

Brilliant hotel. Great location within walking distance to attractions. Amazing staff willing to do anything for you! So helpful and friendly. Quick and cheap laundry service. Rooms are spacious and very clean. Luxury for great value! Complimentary fruit and welcome drink was lovely.

After reading reviews of a lot of highly ranked hotels in Hanoi, I chose this hotel since it's new so atleast it should be the cleanest among the hotels in my shortlist. From the moment we stepped in the hotel we knew it was the right choice! They welcome you with petals on the bed and omplimentary water, coffee, and tea are replenished daily. The room is very spacious as well as the bathroom. I felt like a guest in someone's house instead of being in a cramped hotel room. Daily buffet breakfast was excellent! I didn't expect 5-star quality breakfast but the choices in food as well as the taste reflected the efforts that the staff put into planning and cooking the food. Even if I didn't want to wake up early in the morning I still manage to get up and head downstairs since I didn't want to miss the breakfast! The bed was so comfortable that it made waking up even more difficult. Location is excellent, it seems everything was just a few minutes walk away from the hotel. Overall, I highly recommend staying in this hotel. Kudos to the management and staff of this hotel!

Tommy was very helpful and the room was very clean. And our room was upgraded too :)