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1 room, 2 adults
Aparthotel

Elegant Suites Westlake

5-star5 stars
Great for families

Good to know

  • Children's pool
  • Free cots/infant beds
  • Dry cleaning/laundry service
  • Free WiFi
10B Dang Thai Mai Street, Tay Ho District, Hanoi, Vietnam

Luxury apartment with fireplace, near West Lake
  • Free WiFi
  • Great for families

    Good to know

    • Children's pool
    • Free cots/infant beds
    • Dry cleaning/laundry service
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Nice, clean, professional and very suitable for family with kids. Used gym and pool few…Dec. 30, 2019
  • Great hotel and space. Good staff and location.room had everyhting I needed and good…Dec. 23, 2019

Elegant Suites Westlake

from A$98
  • Studio, Garden View
  • Apartment, 1 Bedroom, Garden View
  • Apartment, 2 Bedrooms, Garden View
  • Apartment, 3 Bedrooms
  • Apartment, 4 Bedrooms, Lake View

What’s around Elegant Suites Westlake

Landmarks

  • In Quảng An
  • West Lake - 6 min walk
  • Syrena Shopping Center - 7 min walk
  • Tran Quoc Pagoda - 36 min walk
  • Presidential Palace - 2.7 mi / 4.4 km
  • Ta Hien Street - 3 mi / 4.9 km

Getting around

  • Noi Bai Intl. Airport (HAN) - 29 min drive
  • Hanoi Long Bien Station - 12 min drive
  • Hanoi Van Dien Station - 15 min drive
  • Hanoi Railway Station - 17 min drive
  • Free area shuttle
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)

At a glance

Key facts

Size

  • 135 apartments
  • Arranged over 16 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets stay free

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

  • Train station pick-up*

Parking

  • Onsite extended parking (fees apply)

Offsite

  • Free area shuttle within 5 km

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

The manager

The manager

Speaks: English, French, Vietnamese.

At the aparthotel

Food and drink
  • 2 bars/lounges
  • Restaurant
  • Room service (during limited hours)
Things to do
  • Outdoor seasonal pool
  • Children's pool
  • Fitness facilities
  • Spa tub
  • Playground on site
Working away
  • Business centre
  • Conference space
  • One meeting room
  • Conference centre
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Year Built – 2013
  • Lift
  • Safe-deposit box at front desk
  • Garden
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Grab bar - near toilet
Languages Spoken
  • English
  • French
  • Vietnamese

In the apartment

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
  • Washer/dryer
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
Things to enjoy
  • Fireplace
  • Individually decorated
  • Separate dining area
  • Number of living rooms
  • Balcony
Freshen up
  • Second bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Bidet
  • Designer toiletries
  • Hair dryer (on request)
Be entertained
  • LCD TV
  • Cable TV channels
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Fridge
  • Microwave
  • Kitchen
  • Cookware, dishware and utensils
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Camellia - This restaurant serves breakfast, lunch, and dinner.

Elegant Suites Westlake’s small print

Also known as

  • Elegant Suites Westlake Aparthotel Hanoi
  • Elegant Suites Westlake Aparthotel Hanoi
  • Elegant Suites Westlake Aparthotel
  • Elegant Suites Westlake Hanoi
  • Elegant Suites Westlake
  • Elegant Suites Westlake Hanoi
  • Elegant Suites Westlake Aparthotel

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Optional extras

Late check-out can be arranged for an extra charge of USD 100 (subject to availability)

Extended parking is available for an extra charge

Rollaway beds are available for USD 25.0 per night

Airport shuttle service is offered for an extra charge of USD 20 per vehicle (one-way)

Train station pick-up service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Elegant Suites Westlake

  • Does Elegant Suites Westlake offer free cancellation for a full refund?
    Yes, Elegant Suites Westlake does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Elegant Suites Westlake?
    This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
  • Is parking offered on site at Elegant Suites Westlake?
    Yes, there's extended parking on site (charges apply).
  • Is there a pool at Elegant Suites Westlake?
    Yes, there's a seasonal outdoor pool and a children's pool.
  • Are pets allowed at Elegant Suites Westlake?
    Yes, pets are welcome.
  • What are the check-in and check-out times at Elegant Suites Westlake?
    You can check in from 2 PM - midnight. Check-out time is noon. Late check-out is available for a charge of USD 100 (subject to availability).
  • Are there restaurants at or near Elegant Suites Westlake?
    Yes, there's an onsite restaurant, Camellia. Nearby restaurants include Le Jardin - French Bistro (6-min walk), Con heo beo (7-min walk), and Nan N Kabab Halal Restaurant (8-min walk).
  • Is airport shuttle service offered by Elegant Suites Westlake?
    Yes, an airport shuttle is available. The charge is USD 20 per vehicle one-way.
  • What is there to do at Elegant Suites Westlake and nearby?
    Elegant Suites Westlake has 2 bars, a seasonal outdoor pool, and a spa tub, as well as a fitness center and a garden.

Recent reviews

Superb 9.0 From 206 reviews

Exceptional 10.0
The rooms are spacious, clean. The staff responsive, and very friendly. Highly recommended. David the manager is on the top of every situation, with a good sense of diplomacy, sense of humor.
au14 night family trip
Good 6.0
What I liked about this property was that my husband had left his phone on the car that transferred us from a previous location to this one- they were able to track it down and return it. The pool was good, and it had a pool table and kids area. My son fell down the stairs going to the pool. The breakfast was good a wide variety of foods to choose from. The location is outside if the old quarter so had to cab it in and out a few times and was sometimes annoying. The room was ok - the bath/ shower design is not s good one as every time you gave a shower most of the water lands on the bathroom floor. So using all your towels to clean it up. Washing machine was very handy Overall a good hotel
Nesci, au3 night family trip
Exceptional 10.0
The staff are very friendly and helpful
au4 night family trip
Exceptional 10.0
I would rate this hotel as the best that I have stayed in Hanoi! The staff are very friendly, the breakfast was wonderful, the pool, gym and billiard room were great. The room was very large, the kitchen good and the bedroom and ensuite was very nice. I booked on a package deal and was excellent value. Highly recommend it to anyone.
au5 night family trip
Good 6.0
Had an issue in the restaurant with a meal we had which was terrible, to their credit they refunded the entire cost, but still sub standard. Room attendants didn’t check or leave toilet paper, one day no towels, bins not emptied and a wet towel left on a table. Just not good enough for 5 star, maybe 3 star st best.
Chris, au11 night romance trip
Good 6.0
We had to change our room twice coz the rooms are stinks.
au4 night family trip
Very good 8.0
The staff were really helpful and gave great recommendations. Apartments ok not 5 star. Good location to old quarter. Ok breakfast. Only bad feedback is when booking transfer 7 seater does not include 7 luggage so get the next seater up.
au4 night family trip
Exceptional 10.0
Value for money, laundry service was fantastic, good gym and other facilities, will definitely stay again.
RICK, au2 night trip with friends
Very good 8.0
Excellent location, friendly and professional staff
au2 night trip
Exceptional 10.0
The Customer care definitely rates very high with all staff from all departments that we had to interact with. The only thing I would recommend is a bit of variety in the breakfast buffet menu as it was the same items being served every day.
au6 night romance trip

Elegant Suites Westlake