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Melia Hanoi

5.0 star property
Luxury hotel with 2 restaurants, near Hoan Kiem Lake

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Melia Hanoi

Photo gallery for Melia Hanoi

Property entrance
Outdoor pool
View from room
Bar (on property)
2 restaurants, breakfast served

Overview of Melia Hanoi

8.8 out of 10 Fabulous
8.8/10 Fabulous

Property highlights

  • Pool
  • Airport transfer
  • Free WiFi
  • Connecting rooms available
Map
44b Ly Thuong Kiet Street, Hoan Kiem District, Hanoi, 01235
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Children's pool
  • Spa tub
  • 24-hour room service
  • Coffee shop/cafe
For families
  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Terrace

Room options

Family Suite

  • 68 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, Connecting Rooms

  • 64 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

The Level, Suite, Balcony

  • 136 sq m
  • City view
  • Sleeps 2
  • 2 King Beds

Deluxe Room

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

The Level Suite

  • 68 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Suite

  • 68 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

The Level Premium

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Premium Room

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

About this area

What's nearby

  • In Hoan Kiem
  • Hoan Kiem Lake - 11 min walk
  • St. Joseph's Cathedral of Hanoi - 1 min drive
  • Hanoi Opera House - 1 min drive
  • Thang Long Water Puppet Theatre - 2 min drive
  • Hanoi Old Town Night Market - 2 min drive
  • Ho Chi Minh Mausoleum - 3 min drive
  • Dong Xuan Market - 3 min drive
  • O Quan Chuong - 4 min drive
  • West Lake - 4 min drive
  • Vietnam National Convention Center - 10 min drive

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 43 min drive
  • Hanoi Railway Station - 11 min walk
  • Hanoi Giap Bat Station - 17 min drive
  • Hanoi Long Bien Station - 27 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Trung Nguyên Cafe - Cà Phê Sách - 3 min walk
  • Cava Lounge at Melia Hanoi - 1 min walk
  • Quán nhậu Tự Do 68 Thợ Nhuộm - 2 min walk
  • Bún Bò Huế O Xuân - Cơ Sở 2 - 2 min walk
  • We Coffee - 2 min walk

About this property

Melia Hanoi

Melia Hanoi puts you within a 10-minute drive of Hoan Kiem Lake and offers an airport shuttle (available 24 hours) for VND 3500000 per vehicle. Guests can visit the spa to be pampered with hot stone massages, body wraps or facials, and Mosaico, one of 2 restaurants, serves breakfast, lunch and dinner. An outdoor pool, a bar/lounge and a health club are other highlights at this luxurious hotel.

Languages

Chinese (Mandarin), English, French, German, Japanese, Maltese, Russian, Spanish, Thai, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 306 rooms
  • Arranged over 22 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until 12:30 AM
  • Express check-in/out available
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool

What to do

  • Fitness classes
  • Yoga classes
  • Shopping

Working away

  • Business centre
  • Meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 1999
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Piano
  • Health club
  • An outdoor pool
  • Bike parking
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 42-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free cot/infant bed

What to enjoy

  • Individually furnished

Freshen up

  • Rainfall shower heads
  • Shower only
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet

Food and drink

  • Free bottled water
  • Reusable coffee/tea filters

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • LED light bulbs
  • Recycling

Special features

Spa

The on-site spa has massage/treatment rooms. Services include hot stone massages, sports massages, Swedish massages and Thai massages. The spa is equipped with a sauna, a spa tub and a steam room.

Dining

Mosaico – This restaurant serves breakfast, brunch, lunch and dinner.
Cham – This restaurant serves lunch and dinner. Open selected days.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately VND 600000 to 1300000 per person
  • Airport shuttle service is offered for an extra charge of VND 3500000 per vehicle (one-way)

Children & extra beds

  • Rollaway beds are available for VND 1843380.0 per night
  • Guests must contact this property in advance to reserve cots/infant beds

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses eco-friendly cleaning products.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).
This property accepts credit cards, debit cards and cash.

Also known as

Hanoi Melia
Melia Hanoi
Melia Hotel Hanoi
Hanoi Sol Melia
Melia Hanoi Hotel Hanoi
Sol Melia Hanoi
Melia Hanoi Hotel
Melia Hanoi Hotel
Melia Hanoi Hanoi
Melia Hanoi Hotel Hanoi

Frequently asked questions

Does Melia Hanoi offer free cancellation for a full refund?
Yes, Melia Hanoi does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Melia Hanoi?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Melia Hanoi?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Melia Hanoi?
Sorry, pets aren't allowed, but service animals are welcome.
Is an airport shuttle service offered by Melia Hanoi?
Yes, an airport shuttle is available. The charge is VND 3500000 per vehicle one-way.
What are the check-in and check-out times at Melia Hanoi?
You can check in from 2:00 PM - 12:30 AM. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Melia Hanoi and nearby?
On-site recreation at Melia Hanoi includes aerobics and yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. Melia Hanoi also has an outdoor pool and a sauna, as well as a steam room.
Are there restaurants at or near Melia Hanoi?
Yes, there are 2 on-site restaurants.
What's the area around Melia Hanoi like?
Melia Hanoi is in Hoan Kiem, a short 11-minute walk from Hoan Kiem Lake and 3 minutes' walk from Hoa Lo Prison Museum.

Reviews

8.8

Fabulous

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Craig, 2-night business trip
Verified Hotels.com guest review

6/10 Good

Irresponsible Hotel Management
I highly recommend Muslim people to stay away from this hotel, as the ingredients of food what you will order for in-room dining will most probably not be in line with how it is specified in the menu. For example, if you will order a Mosaico Burger, you will have a big piece of bacon in your burger; and when you will complain about that to hotel management, you will not be taken into serious and only hear insincere excuse words, but nothing else.
4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Have stayed many times. Always meets expectations
Craig, 5-night business trip
Verified Hotels.com guest review

10/10 Exceptional

MICHAEL, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Shai, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Thank you so much
Anna, 1-night trip with friends
Verified Expedia guest review

6/10 Good

Uyen, 1-night trip
Verified Expedia guest review

8/10 Very good

The staff and food were amazing (thank you). At the time of my stay 2023.02, the hotel rooms are very dated. Dirty carpets and fairly worn-out beds in my opinion.
4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

The location is perfect and the service is excellent.
Gilles, 10-night business trip
Verified Expedia guest review

10/10 Exceptional

Steven, 2-night trip
Verified Hotels.com guest review