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The Reef House Palm Cove

Photo gallery for The Reef House Palm Cove

Exterior
On the beach, beach towels
On the beach, beach towels
On the beach, beach towels
2 outdoor pools, pool umbrellas, pool loungers

Overview of The Reef House Palm Cove

UNESCO Sustainable Travel Pledge

The Reef House Palm Cove

5-star property
Adults-only beachfront hotel with spa, near Great Barrier Reef

8.8/10 Fabulous

690 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Refrigerator
Map
99 Williams Esplanade, Palm Cove, QLD, 4879

Room options

About this area

What's nearby

  • In Palm Cove
  • Great Barrier Reef - 1 min drive

Getting around

  • Cairns, QLD (CNS-Cairns Intl.) - 27 min drive
  • Redlynch Station - 21 min drive
  • Freshwater Station - 23 min drive
  • Cairns Station - 26 min drive

Restaurants

  • Il Forno Pizzeria - 3 min walk
  • Jasmine Rice - 3 min walk
  • 27 Degrees - 4 min walk
  • Numi - 9 min walk
  • Wok On Noodle Bar - 9 min walk
Map

About this property

The Reef House Palm Cove

The Reef House Palm Cove is a great choice for your beach stay in Cairns, putting you near activities such as scuba-diving, snorkelling and windsurfing. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy and manicures and pedicures. The restaurant is a great spot for a bite to eat, and cold drinks are served at the bar/lounge. Other highlights at this luxurious hotel include a hot tub, a snack bar/deli and free bike rentals. Fellow travellers love the helpful staff and location.

Languages

Dutch, English, French, German, Italian, Korean

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Social distancing measures in place

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 67 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 10:00 PM
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 8:30 AM - 10:00 PM
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 16
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Height restrictions apply for on-site parking
  • Free off-site parking nearby

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • Full breakfast each morning (surcharge)
  • Restaurant
  • Bar/lounge
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • On the beach
  • Fitness classes
  • Yoga classes
  • Ecotours nearby
  • Golfing nearby
  • Kayaking nearby
  • Scuba-diving nearby
  • Skydiving nearby

Working away

  • Business centre
  • Meeting room
  • Conference space

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Free bike hire
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Television in common areas
  • 2 outdoor pools
  • Full-service spa
  • Hot tub
  • Massage/treatment rooms

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Grab bar near toilet

Languages

  • Dutch
  • English
  • French
  • German
  • Italian
  • Korean

Room amenities

Be entertained

  • DVD player
  • 32-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Furnished balcony/patio
  • Individually furnished

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Guidebooks/recommendations
  • Local maps

Special features

Spa

Reef House Spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Refundable deposits

  • Deposit: AUD 100 per stay

Optional extras

  • Breakfast costs between AUD 32 and AUD 38 per person (approximately)
  • Credit card charges are subject to an extra charge of 1.15 per cent

Children & extra beds

  • Rollaway beds are available for AUD 40.0 per night

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property accepts credit cards, debit cards and cash.

Also known as

Reef House Hotel
Reef House Hotel Palm Cove MGallery Collection
Reef House Palm Cove MGallery Collection
Reef House Palm Cove MGallery Collection Hotel
Reef House MGallery Collection Hotel
Reef House MGallery Collection
Reef House Hotel Palm Cove
The Sebel Reef Hotel
Sebel Reef Hotel
Reef House Palm Cove MGallery Sofitel
Reef House MGallery Sofitel

Frequently asked questions

Does The Reef House Palm Cove offer free cancellation for a full refund?
Yes, The Reef House Palm Cove does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Reef House Palm Cove?
As of 1 Feb 2023, prices found for a 1-night stay for 2 adults at The Reef House Palm Cove on 4 Feb 2023 start from AU$602, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Reef House Palm Cove?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at The Reef House Palm Cove?
Yes, there are 2 outdoor pools.
Are pets allowed at The Reef House Palm Cove?
Sorry, pets aren't allowed.
Is parking offered on site at The Reef House Palm Cove?
Yes, there's free self parking.
What are the check-in and check-out times at The Reef House Palm Cove?
You can check in from 3:00 PM - 10:00 PM. Check-out time is 11 AM. Contactless social distancing and check-out are available.
What is there to do at The Reef House Palm Cove and nearby?
Have fun during the warmer months with activities such as cycling. Additional recreation on-site includes aerobics and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 2 outdoor swimming pools. The Reef House Palm Cove also has spa services and a picnic area, as well as a garden.
Are there restaurants at or near The Reef House Palm Cove?
Yes, there's an on-site restaurant. Nearby restaurants include Jasmine Rice (3-min walk), 27 Degrees (4-min walk) and Numi (9-min walk).
Does The Reef House Palm Cove have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around The Reef House Palm Cove like?
The Reef House Palm Cove is located on the waterfront in Palm Cove, a short 1-minute walk from Great Barrier Reef and 6 minutes' walk from Palm Cove Beach. Travellers love the hotel's prime location.

Reviews

8.8

Fabulous

8.4/10

Cleanliness

8.7/10

Staff & service

8.7/10

Amenities

8.1/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Old world charm with excellent service
Delightful property Old world charm Excellent staff Beautiful surroundings Client focused Restaurant has an excellent menu Would suit couples wanting a relaxed atmosphere with a quiet ambiance Highly recommend
JOY, 3-night trip
Verified Hotels.com guest review

6/10 Good

Jack da, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Reef House was excellent, fantastic staff led by Cedric - they all were friendly, helpful and could not do enough to make our stay more memorable. Great food, position at Palm Cove
Sharon, 5-night romance trip
Verified Wotif guest review

10/10 Exceptional

Great location and great friendly staff.
Jessica, 3-night romance trip
Verified Expedia guest review

6/10 Good

The grounds and pool were very good but the rooms had very minimal furniture. The room area was large but had very little furniture. The kitchenette was a small bar fridge, sink and microwave and it was located outside the room on the verandah. Not a very clean environment for prepping food.
Rosealie, 5-night romance trip
Verified Wotif guest review

10/10 Exceptional

Simon, 1-night trip
Verified Wotif guest review

10/10 Exceptional

Paradise
4-night romance trip
Verified Expedia guest review

10/10 Exceptional

4-night trip
Verified Hotels.com guest review

10/10 Exceptional

A little haven
This property is a bliss. A little haven from your daily stress of normal life. Staffs are wonderful and professional. Beautiful breakfast and lovely pool in a old glamour. Oceania in front desk , she is amazingly helpful host. Kerri in breakfast and Anna in dinner service, Joel and Janet. All fabulous. We don't want to leave our haven.
Tropical breakfast on the beach front hotel
JAEHAN, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review