Guests
All properties in Cairns, Cairns, Queensland, Australia

The Reef House Palm Cove MGallery

Adults-only beachfront hotel with spa, near Palm Cove Beach

  • Free WiFi and free parking
From
A$579

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

Image gallery

  • Pool
  • Pool
  • Beach
  • Pool
  • Pool
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99 Williams Esplanade, Cairns, 4879, QLD, Australia
9.0.Superb.
  • This property is a bliss. A little haven from your daily stress of normal life. Staffs…

    Apr. 30, 2021

  • Great location, exceptional service and staff. We were happy with our room and amenities.…

    Dec. 12, 2020

See all 103 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Safe
Quiet
Dining options
Convenient
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 67 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • 2 outdoor pools

What’s around

  • In Palm Cove
  • Palm Cove Beach - 1 min walk
  • Skyrail Rainforest Cableway - 7.6 mi / 12.3 km
  • Great Barrier Reef - 8.2 mi / 13.3 km
  • Hartley's Crocodile Adventures - 10.6 mi / 17 km
  • Rainforestation Nature Park - 14.5 mi / 23.4 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Room, 1 King Bed (Verandah)
  • Studio, 1 King Bed (Brigadier)
  • Suite, 1 King Bed, Jetted Tub (Verandah)
  • Suite, 2 Bedrooms, Jetted Tub, Ocean View
  • Studio, 1 King Bed, Jetted Tub (Brigadier)
  • Suite, 1 King Bed, Ocean View
  • Apartment, 2 Bedrooms
  • Apartment, 4 Bedrooms (Casablanca)

What’s around

Landmarks

  • In Palm Cove
  • Palm Cove Beach - 1 min walk
  • Skyrail Rainforest Cableway - 7.6 mi / 12.3 km
  • Great Barrier Reef - 8.2 mi / 13.3 km
  • Hartley's Crocodile Adventures - 10.6 mi / 17 km
  • Rainforestation Nature Park - 14.5 mi / 23.4 km
  • Barron Gorge National Park - 14.7 mi / 23.7 km
  • Kuranda Koala Gardens - 17.9 mi / 28.8 km

Getting around

  • Cairns Intl. Airport (CNS) - 24 min drive
  • Redlynch Station - 18 min drive
  • Freshwater Station - 20 min drive
  • Cairns Station - 26 min drive
  • Airport shuttle (surcharge)
map
See on map
99 Williams Esplanade, Cairns, 4879, QLD, Australia

At a glance

Hotel size

  • This hotel has 67 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-10:00 PM
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Special check-in instructions

The front desk is open daily from 8:30 AM - 10:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 16
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Height restrictions apply for onsite parking
  • Free offsite parking nearby

Other information

  • Smoke-free property
  • Caters to adults only
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Room service (during limited hours)
  • Free reception

Things to do

  • Free bicycles on site
  • Ecotours nearby
  • Golfing nearby
  • Kayaking nearby
  • Rafting nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkelling nearby
  • Windsurfing nearby

Working away

  • Business centre
  • Conference space
  • One meeting room

Services

  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services

Facilities

  • Number of buildings/towers - 3
  • Lift
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Grab bar - near toilet

Languages Spoken

  • Dutch
  • English
  • French
  • German
  • Italian
  • Korean

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Bathrobes
  • Slippers
  • Iron/ironing board

Things to enjoy

  • Individually furnished
  • Furnished balcony or patio

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hair dryer

Be entertained

  • 32-inch TV
  • Cable TV channels
  • DVD player

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Reef House Day Spa has 4 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a spa tub.

The spa is open daily.

Recreation

On Site

  • Spa tub
  • Free bicycles on site

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Kayaking nearby
  • Rafting nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkelling nearby
  • Windsurfing nearby

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Fees & policies

Refundable depositPay at property

  • Deposit: AUD 100 per stay

Optional extras

  • Breakfast costs between AUD 32 and AUD 38 per person (approximately)
  • Airport shuttle service is offered for an extra charge of AUD 25 per person (one-way)
  • Credit card charges are subject to an extra charge of 1.15 percent

Children & extra bedsPay at property

  • Rollaway beds are available for AUD 40.0 per night
  • Airport shuttle service for children costs AUD 25 (one-way)

ParkingPay at property

  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

This property accepts debit cards and cash.

Also known as

  • Reef House Palm Cove MGallery Collection Hotel
  • Reef House Palm Cove MGallery Sofitel
  • Reef House MGallery Sofitel
  • The Reef House Palm Cove MGallery Hotel
  • The Reef House Palm Cove MGallery Palm Cove
  • The Reef House Palm Cove MGallery by Sofitel
  • Reef House MGallery Collection Hotel
  • The Reef House Palm Cove MGallery Hotel Palm Cove
  • Reef House Palm Cove MGallery Collection
  • Reef House MGallery Collection
  • Reef House Hotel Palm Cove
  • Reef House Palm Cove MGallery Sofitel Hotel
  • Reef House MGallery Sofitel Hotel
  • Reef House Palm Cove MGallery Sofitel
  • Reef House MGallery Sofitel

*See fees & policies for additional details or extra charges

FAQs

  • Yes, The Reef House Palm Cove MGallery does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 2 outdoor pools.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - 10:00 PM. Check-out time is 11 AM. Contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant. Nearby restaurants include Jasmine Rice (3-min walk), Numi (9-min walk), and Anita's Spice Restaurant (9-min walk).
  • Yes, an airport shuttle is available. The charge is AUD 25 per person one-way.
  • Have fun during the warmer months with activities such as cycling. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. The Reef House Palm Cove MGallery also has a picnic area and a garden.
9.0.Superb.
  • 10.0.Exceptional

    Paradise

    The old poster says it all; the quiet luxury of gracious living!

    Neil, 28 night trip, Aug. 2, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    The property is aging and desperately in need of some work. Staff are friendly.

    1 night trip, Jul. 10, 2020

    Verified Wotif guest review

  • 4.0.Fair

    Dismal service.

    Arrived to be told reservation was cancelled despite having re-confirmed two days prior. Then told room type wasn’t available. Offered a room that was unclean and under repair. Worst experience ever. No catering of any type on property, despite not advising that on booking site. I would not recommend this hotel.

    Alex, 1 night business trip, May 22, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Good location and facilities. Pool areas were clean and staff knowledgeable.

    3 night romance trip, Mar. 12, 2020

    Verified Wotif guest review

  • 8.0.Very good

    Staff were friendly and professional, very helpful. The room was lovely. The punch hour at the bar is great and the gifts on arrival are welcoming. It would be nice to have a buffet breakfast instead of a continental. And the restaurant to be discounted for guests.

    8 night romance trip, Mar. 12, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Wonderful place

    Lovely, low key stay. Great staff who went out of their way to make us feel welcome.

    Paul, 7 night trip, Mar. 7, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Gorgeous colonial style property with heaps of complementary extras. Sorbet by the pool every afternoon, cocktails and canapés at The Brigadiers Bar every evening, bikes, fishing equipment, games/library room, bottle of wine in room fridge, and more. Staff are amazing and ever ready to help. Shout out to Bernard, one of the reasons we returned here. Five star all the way!!!

    Marian, 7 night romance trip, Feb. 27, 2020

    Verified Wotif guest review

  • 10.0.Exceptional

    Great property really relaxing stay, We would definitely stay here again.

    2 night trip, Feb. 19, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The property is the ultimate luxury escape. The facilities and service are perfect and their attention to every detail is on point

    dylan, 3 night romance trip, Feb. 17, 2020

    Verified Wotif guest review

  • 10.0.Exceptional

    Enjoyable stay, great location, if anything could be due maybe for renovation but would not deter me for booking again soon.

    Piers, 2 night romance trip, Feb. 13, 2020

    Verified Wotif guest review

See all 103 reviews