You really need to review what businesses you advertise, I went to check in 350 pm on 24/11/22 and the reception was closed with a sign stating to ring after hours number which was a pre voiced message to say to call back, I called back numerous times and unable to leave a message, went back at 450pm and reception still closed and I was unable to check in, sign stated staff shortages on the reception door, I had to make other arrangements so I did not stay at the Cairns Southside International hotel and request $93.18 be re deposited back into my credit card account. I was not the only person waiting to check in, 3 others were the same as I was, this business really needs to get their act together and have staff available the times that they advertise, 2-5 PM. I do hope you contact this business and make them accountable for their actions