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Crystalbrook Riley

Photo gallery for Crystalbrook Riley

Front of property
Outdoor pool, open 7 AM to 9 PM, pool cabanas (surcharge), pool loungers
Outdoor pool, open 7 AM to 9 PM, pool cabanas (surcharge), pool loungers
Outdoor pool, open 7 AM to 9 PM, pool cabanas (surcharge), pool loungers
Balcony

Overview of Crystalbrook Riley

Crystalbrook Riley

5.0 star property
Luxury hotel in Cairns Central Business District with outdoor pool and restaurant

9.2/10 Superb

658 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is AU$325
Price available on 7/2/2023
Map
131-141 Esplanade, Cairns, QLD, 4870

Room options

About this area

What's nearby

  • In Cairns Central Business District
  • Great Barrier Reef - 1 min drive
  • Cairns Esplanade - 1 min drive

Getting around

  • Cairns, QLD (CNS-Cairns Intl.) - 10 min drive
  • Freshwater Station - 14 min drive
  • Redlynch Station - 16 min drive
  • Cairns Station - 19 min walk

Restaurants

  • Bagus indonesian traditional cuisine - 3 min walk
  • Muddy's Cafe - 4 min walk
  • Splash Seafood Restaurant - 4 min walk
  • Barnacle Bill's - 4 min walk
  • The Raw Prawn - 4 min walk
Map

About this property

Crystalbrook Riley

A great choice for a stay in Cairns, Crystalbrook Riley is only 3.7 mi (6 km) from the airport. Guests can indulge in massages, body wraps or facials, and grab a bite to eat at Paper Crane, which serves Asian cuisine and is open for breakfast, lunch and dinner. Other features of this luxurious hotel include an outdoor pool, a poolside bar and a 24-hour fitness centre. The pool and location get great marks from fellow travellers.

Languages

English, Japanese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 311 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (AUD 12.00 per day)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
  • Height restrictions apply for on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast each morning (surcharge)
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Water dispenser

Travelling with children

  • Children stay for free (see details)

What to do

  • Pool table

Working away

  • 6 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Bike hire
  • Pool cabanas (surcharge)
  • Bike storage
  • Pool loungers

Facilities

  • 2 buildings/towers
  • Built in 2018
  • Garden
  • 24-hour fitness centre
  • An outdoor pool
  • Bike parking
  • Spa services
  • Massage/treatment rooms
  • At least 80% of food locally sourced
  • Vegan dining options
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Local culture and ecosystem education
  • Double-glazed windows
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Languages

  • English
  • Japanese
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 55-inch flat-screen TV
  • Digital TV channels
  • First-run films
  • Netflix

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Housekeeping (once per stay)
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving features in guest rooms
  • Water-efficient showers only
  • Water-efficient toilets only
  • Mobile key entry

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs and body treatments.

Dining

Paper Crane – This poolside restaurant specialises in Asian cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required.
Paper Crane Pool Side – This poolside bar specialises in local and international cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
Rocco – Overlooking the ocean, this rooftop bar specialises in Mediterranean cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

Fees & policies

Refundable deposits

  • Deposit: AUD 75.00 per accommodation, per night

Optional extras

  • Full breakfast is offered for an extra charge of AUD 38.00 for adults and AUD 38.00 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 1 per cent

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday and Wednesday:
  • Full-service spa

Children & extra beds

  • Rollaway beds are available for AUD 60.0 per day

Parking

  • Self-parking costs AUD 12.00 per day
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 7 AM to 9 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Only registered guests are allowed in the guestrooms.

This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products.

Guests can rest easy knowing that there's a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Riley Crystalbrook Collection Resort Cairns
Riley Crystalbrook Collection Resort
Riley Crystalbrook Collection Cairns
Riley Crystalbrook Collection
Riley a Crystalbrook Collection Resort
Crystalbrook Riley Hotel
Crystalbrook Riley Cairns
Crystalbrook Riley Hotel Cairns
Riley a Crystalbrook Collection Resort

Frequently asked questions

Does Crystalbrook Riley offer free cancellation for a full refund?
Yes, Crystalbrook Riley does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Crystalbrook Riley?
As of 31 Jan 2023, prices found for a 1-night stay for 2 adults at Crystalbrook Riley on 1 Feb 2023 start from AU$295, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Crystalbrook Riley?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Crystalbrook Riley?
Yes, there's an outdoor pool. Guests have pool access from 7 AM to 9 PM.
Are pets allowed at Crystalbrook Riley?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Crystalbrook Riley?
Yes. Self-parking costs AUD 12.00 per day. Electric car charging is available.
What are the check-in and check-out times at Crystalbrook Riley?
You can check in from 2:00 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Express check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Crystalbrook Riley?
No, this hotel doesn't have a casino, but Reef Hotel Casino (13-min walk) and Cazalys Cairns (9-min drive) are both nearby.
What is there to do at Crystalbrook Riley and nearby?
Crystalbrook Riley has an outdoor pool and a 24-hour fitness centre, as well as spa services and a garden.
Are there restaurants at or near Crystalbrook Riley?
Yes, Paper Crane offers al fresco dining, Asian cuisine and ocean views. Nearby restaurants include Bagus indonesian traditional cuisine (3-min walk), Muddy's Cafe (4-min walk) and Splash Seafood Restaurant (4-min walk).
What's the area around Crystalbrook Riley like?
Crystalbrook Riley is in Cairns Central Business District, a short 10-minute drive from Cairns, QLD (CNS-Cairns Intl.) and 6 minutes' walk from Cairns Private Hospital. Travellers give top marks for the hotel's prime location.

Reviews

9.2

Superb

9.4/10

Cleanliness

9.2/10

Staff & service

9.3/10

Amenities

9.5/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Very good

The resort was nice and in a nice location to be able to walk to shops and restaurants. They staff was attentive when we needed assistance and the pool was an amazing addition to hop in and enjoy after a long day of adventures
4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lauren, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Great hotel. Would be better if the pool area wasn't opened up to the public, as a hotel guest you should get first priority to the pool area and seats.
Verified Wotif guest review

10/10 Exceptional

Very impressed with this hotel, will definitely return.
Vanessa, 3-night family trip
Verified Expedia guest review

6/10 Good

Phennapha, 1-night trip
Verified Hotels.com guest review

2/10 Poor

The carpets are terribly dirty in the rooms & the cushions marked. The staff do not care & do not welcome guests. Its over priced and not 5 star. Disgusting ring around pool of sun tan lotion/oil. Not cleaned. Very disappointing stay. Would never return.
Laura, 1-night trip with friends
Verified Wotif guest review

10/10 Exceptional

Outstanding staff. Great facilities. Thank you.
George, 1-night trip
Verified Wotif guest review

10/10 Exceptional

Good location, great facilities made this an enjoyable stay.
Andrew, 3-night family trip
Verified Expedia guest review

6/10 Good

Air con would not go below 24 degrees celcius
Stephen, 2-night business trip
Verified Wotif guest review

6/10 Good

Smallest desk,smallest washroom,smallest closet. Waiting for knife and fork/cup in buffet breakfast. Dirty bed sheet.
Lifeng, 5-night family trip
Verified Expedia guest review