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Crystalbrook Bailey

Photo gallery for Crystalbrook Bailey

Exterior detail
Outdoor pool
Outdoor pool
Outdoor pool
In-room safe, desk, blackout curtains, soundproofing

Overview of Crystalbrook Bailey

Crystalbrook Bailey

5.0 star property
Luxury hotel in Cairns Central Business District with outdoor pool and restaurant

9.0/10 Superb

269 verified guest reviews

Popular amenities

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is AU$215
Price available on 3/2/2023
163 Abbott Street, Cairns, QLD, 4870

Room options

About this area

What's nearby

  • In Cairns Central Business District
  • Great Barrier Reef - 1 min drive
  • Cairns Esplanade - 1 min drive

Getting around

  • Cairns, QLD (CNS-Cairns Intl.) - 11 min drive
  • Cairns Station - 12 min walk
  • Freshwater Station - 15 min drive
  • Redlynch Station - 17 min drive


  • The Raw Prawn - 2 min walk
  • Barnacle Bill's - 3 min walk
  • Splash Seafood Restaurant - 3 min walk
  • Frydays - 3 min walk
  • Grill'd - 3 min walk

About this property

Crystalbrook Bailey

A great choice for a stay in Cairns, Crystalbrook Bailey is only 3.8 mi (6.2 km) from the airport. Guests can take a dip in the outdoor pool or grab a bite to eat at CC's Bar & Grill, which serves dinner. This luxurious hotel also features a bar/lounge, a 24-hour fitness centre and a fitness centre. Fellow travellers say good things about the helpful staff.



Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter


Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 217 rooms


  • Check-in time from 2:00 PM until anytime
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 24 hours before arrival with check-in instructions and lockbox information; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cots (infant beds)


  • Pets not allowed
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi in rooms


  • On-site self-parking (AUD 12 per day)
  • On-site valet parking (AUD 22 per day)
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • Electric vehicle charging point on site
  • Height restrictions apply for on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Water dispenser


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
  • Free bike hire


  • Safe-deposit box at front desk
  • Garden
  • 24-hour fitness centre
  • An outdoor pool
  • Bike parking
  • At least 80% of food locally sourced
  • Vegan dining options
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Local artist showcase
  • Double-glazed windows
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Water dispenser
  • Reusable cups only
  • Reusable tableware only


  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairwells
  • Well-lit path to entrance
  • Step-free path to entrance


  • English

Room amenities

Be entertained

  • Flat-screen television
  • Digital TV channels
  • First-run films
  • Netflix

Home comfort

  • Air conditioning
  • Espresso maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Rainfall shower heads
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Free tea bags/instant coffee


  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving features in guest rooms
  • Water-efficient showers only
  • Water-efficient toilets only
  • Mobile key entry

Special features


CC's Bar & Grill – This steakhouse only serves dinner. Guests can enjoy drinks at the bar.

Fees & policies

Refundable deposits

  • Deposit: AUD 75 per day

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 1 per cent

Children & extra beds

  • Guests must contact this property in advance to reserve cots/infant beds


  • Self-parking costs AUD 12 per day
  • Valet parking costs AUD 22 per day
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 9:00 PM
  • Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.


<p>Only registered guests are allowed in the guestrooms.</p> <p>This property uses eco-friendly cleaning products. </p> <p>Guests can rest easy knowing that there's a smoke detector on site.</p> <p>This property accepts credit cards and debit cards. Cash is not accepted.</p>

Also known as

Crystalbrook Bailey Hotel
Crystalbrook Bailey Cairns
Crystalbrook Bailey Hotel Cairns
Bailey a Crystalbrook Collection Hotel
Bailey a Crystalbrook Collection Hotel Residence

Frequently asked questions

Does Crystalbrook Bailey offer free cancellation for a full refund?
Yes, Crystalbrook Bailey does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Crystalbrook Bailey?
As of 2 Feb 2023, prices found for a 1-night stay for 2 adults at Crystalbrook Bailey on 3 Feb 2023 start from AU$215, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Crystalbrook Bailey?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Crystalbrook Bailey?
Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 9:00 PM.
Are pets allowed at Crystalbrook Bailey?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Crystalbrook Bailey?
Yes. Self-parking costs AUD 12 per day. Valet parking costs AUD 22 per day. Parking spaces may be limited. Electric car charging is available.
What are the check-in and check-out times at Crystalbrook Bailey?
You can check in from 2:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Crystalbrook Bailey?
No, this hotel doesn't have a casino, but Reef Hotel Casino (9-min walk) and Cazalys Cairns (9-min drive) are both nearby.
What is there to do at Crystalbrook Bailey and nearby?
Have fun during the warmer months with activities such as cycling. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a 24-hour fitness centre and a garden.
Are there restaurants at or near Crystalbrook Bailey?
Yes, there's an on-site restaurant, CC's Bar & Grill. Nearby restaurants include Frydays (3-min walk), Grill'd (3-min walk) and Perrotta's at the Gallery (4-min walk).
What's the area around Crystalbrook Bailey like?
Crystalbrook Bailey is a short 1-minute walk from Great Barrier Reef and 2 minutes' walk from Cairns Night Markets.







Staff & service




Property conditions & facilities




10/10 Exceptional

A bit of luxury
Excellent hotel. Very good location, 5 min walk to city centre. Staff were professional and helpful. Room was spacious and clean. Comfortable beds. Large bathroom, upmarket amenities. Good wifi. Nice pool/bar area. If you are looking for a bit of luxury, then Crystalbrook Bailey fits the bill. Would definitely stay again.
David, 2-night trip
Verified guest review

10/10 Exceptional

Selver, 1-night trip
Verified guest review

6/10 Good

No mini bar or milk for your morning coffee. Limited dining options at facility. Room noisy from outside entertainment venues next door.
Darren, 1-night business trip
Verified guest review

4/10 Fair

Had read amazing reviews for this hotel but unfortunately our stay was very dissapointing. From dirty glasses, un-emptied bins & un-made beds to dirty toilet, no coffee/tea refills & a flooding bathroom. This is a five star hotel but the housekeeping for 4 out of the 5 days we were there was disgusting. I noticed a dirty glass when we arrived & it wasn't replaced until day 5! The covers on our bed were made but when we pulled back the covers, the bed hadn't actually been made. I emailed Crystalbrook detailing these issues & have not had a reply from them.
Suzie, 5-night trip
Verified guest review

10/10 Exceptional

louise, 1-night trip
Verified guest review

6/10 Good

Donna, 1-night trip
Verified guest review

10/10 Exceptional

The hotel is in a good location which is quiet, walkable and easy to park and get transport. 2 minutes away from Esplanade, night market and cairns city bus stop. customer services are very friendly and always solves any issues fast.
Verified Expedia guest review

10/10 Exceptional

Kate, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Property is very clean and modern. Pricing per night is on the high side which can make a getaway a little expensive.
Bret, 3-night business trip
Verified Wotif guest review

10/10 Exceptional

Fun & Funky Art hotel! Great front desk staff. Arrived very early however our room was ready and was as requested. Very comfortable, quiet and dark for sleeping quality. Wonderful Frangipanni and Jasmine aroma in the foyer. Excellent location for walking to shops, the esplanade and the cruise terminal. A very pleasant experience. Thanks to the team at Bailey!
Roderick, 1-night romance trip
Verified Expedia guest review