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Hotel Cielo

3.5 star property
Beach hotel with restaurant, near Quinta Avenida
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Cielo

Terrace/patio
Family Room, Balcony
View from property
Property grounds
Outdoor wedding area

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Connecting rooms available
  • Airport transfer
  • Spa
  • 24/7 front desk
  • Non-smoking
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurants
  • Rooftop terrace
  • Breakfast available
  • Beach umbrellas
  • Free beach club nearby
  • Beach towels
  • Room service
  • Spa services
  • Airport shuttle
  • Area shuttle

Feel at home (6)

  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
The price is AU$201
includes taxes & fees
23 Dec - 24 Dec

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Double Room (Double Interior Room)

Double Room (Double Interior Room)

Double Room (Double Interior Room)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
Netflix
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Family Room, Balcony

In-room safe, individually decorated, individually furnished, desk

Grand Family Room, Balcony

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
  • 37 sq m
  • City view
  • Sleeps 5
  • 1 Single Bed, 1 King Bed and 1 Double Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
Netflix
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Balcony

Family Room, Balcony

Family Room, Balcony

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds and 1 King Bed

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
Netflix
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
Netflix
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

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9.2 out of 10, Wonderful, (1008)
The price is AU$239
includes taxes & fees
23 Dec - 24 Dec
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About the area

Map
Calle 4norte s/n entre 5ta y 10av - Col, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Playa del Carmen Maritime Terminal - 5 min walk
  • Central Square - 6 min walk
  • Mamitas Beach - 13 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.1 miles/19.5 km
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪Karen's Restaurant - ‬1 min walk
  • ‪La Vagabunda Centro - ‬1 min walk
  • ‪Hard Rock Cafe Playa del Carmen - ‬1 min walk
  • ‪The Roof Bar - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk

About this property

Hotel Cielo

Hotel Cielo features a rooftop terrace and puts you only steps from Quinta Avenida. Guests can indulge in deep-tissue massages, and Carboncitos serves breakfast, lunch, and dinner. Also, Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal are within a short 10-minute walk.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 18 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 18
DONE

Children

    • Up to 2 children (8 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • Off-site parking within 1 mi (MXN 250 per day)
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Off-site

    • Area shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:30 AM–11:00 AM
  • Restaurant
  • Room service

Travelling with children

  • Children stay for free (see details)

What to do

  • Free beach club nearby
  • Beach access
  • Access to nearby health club
  • Bike rentals nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Wildlife drive nearby
  • Jet-skiing nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby

Working away

  • Co-working spaces

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Beach towels
  • Beach umbrellas

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Spa services
  • Banquet hall

Accessibility

  • Accessible airport shuttle
  • Upper floors accessible by stairs only
  • Tile flooring in room

Room amenities

Be entertained

  • 32-inch TV
  • Digital TV channels
  • Netflix
  • Streaming services

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 25+ Mbps)

Food and drink

  • Paper towels

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, sports massages and Swedish massages.

Dining

Carboncitos – This family restaurant serves breakfast, lunch and dinner.

Fees & policies

Refundable deposits

  • Deposit: MXN 500 per accommodation, per stay

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 200.00 to 400.00 for adults and MXN 150.00 to 300.00 for children
  • Airport shuttle service is offered for an extra charge of MXN 2999.99 per vehicle (return. Maximum occupancy 4)
  • Local area shuttle service is offered for an extra charge

Children & extra beds

  • Airport shuttle service for children up to age 11 costs MXN 2999.99 (return)

Parking

  • Parking is available nearby and costs MXN 250 per day (3281 ft away)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
This property does not have lifts.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.

Also known as

Cielo Hotel
Cielo Playa del Carmen
Hotel Cielo
Hotel Cielo Playa del Carmen
Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico
Hotel Cielo Hotel
Hotel Cielo Playa del Carmen
Hotel Cielo Hotel Playa del Carmen

Frequently asked questions

Does Hotel Cielo offer free cancellation for a full refund?
Yes, Hotel Cielo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Cielo?
Sorry, pets aren't allowed.
Is an airport shuttle service offered by Hotel Cielo?
Yes, an airport shuttle is available. The charge is MXN 2999.99 per vehicle return.
What are the check-in and check-out times at Hotel Cielo?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Hotel Cielo?
No, this hotel doesn't have a casino, but Riviera Gran Casino (7-min walk) is nearby.
What is there to do at Hotel Cielo and nearby?
Have fun with nearby activities such as cycling, boat tours and hiking. Additional recreation nearby includes game drives and ecotours. Enjoy amenities such as spa services and access to a nearby health club.
Are there restaurants at or near Hotel Cielo?
Yes, there's an on-site restaurant, Carboncitos.
What's the area around Hotel Cielo like?
Hotel Cielo is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 5 minutes' walk from Playa del Carmen Maritime Terminal.

Hotel Cielo Reviews

Reviews

8.6

Excellent

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Patricia, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Ok
Kristian, 2-night family trip
Verified Expedia guest review

6/10 Good

It’s a mold smell in the property. Service is excellent and the bar downstairs is nice. The customer service is very good. Due to the conditions of the property, I won’t stay again. It’s also a perfect location.
Janine, 2-night trip
Verified Expedia guest review

10/10 Exceptional

I loved the place, the location is incredible, the staff is very friendly too. Highly recommended.
Verified Travelocity guest review

10/10 Exceptional

We had a lovely stay and will be back in the near future!
Jessica, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Great Old Style Mexico hotel, close to the beach. We loved our stay!
Chris, 3-night trip
Verified Expedia guest review

6/10 Good

its super noise all night outside the hotel and the internet wifi is so weak that you will not be able to stream anything nor able to do any work on a laptop if required.
Ishwor, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Wonderful staff and charming hotel. It's a little loud in the evening but if you want to be in the middle of everything you get what you ask for.
Cassidy, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Small super clean hotel, cozy, right on 5th ave but without the noise. Great customer service, the restaurant serves first level food. Great steak
Vicente, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Everything was great! We have stayed here several times and each has been excellent
Dinorah, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Location is everything. Right in the heart of PDC.
Marciel, 8-night trip
Verified Expedia guest review

8/10 Very good

Mahmoud, 3-night trip
Verified Expedia guest review

4/10 Fair

Roaches in the room
The service was good no complains there. There were roaches in our room. Very disappointed because this hotel had 4.5 stars when I looked it up. This is definitely not a family friendly area. It is loud outside lots of noise, people music till passed 3am.
Gumercindo, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

We loved the character of the building, especially compared to all the modern building that is happening all around. We felt like we were staying in "old Mexico." It is charming to look at and to stay in. Friendly and helpful staff. It is in a lively and happening part of town, but was quiet after about 10pm. We would stay there again.
Scott, 1-night family trip
Verified Expedia guest review

4/10 Fair

Very small room. Bought it as a double and twin bed room, but just had double. Bathroom was smelly, and toilet was very bad.
4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great staff, always ready to help.
quentin, 3-night romance trip
Verified Orbitz guest review

8/10 Very good

The property was super cute - don’t expect luxury boutique, more old school traditional charm.
Jessica, 1-night trip
Verified Expedia guest review

10/10 Exceptional

We loved our stay at this hotel. The location was great, where it's right on 5th avenue. The room was perfect for 3 adults. The 247 concierge was great and super helpful. The balcony overlooked the intersection where there was constant action; street performers, mariachi's, braiding, graffiti and painting artists. The restaurant below was also a hot spot for good food. The walk to the beach was exactly 3 minutes to a prime spot in Playa Del Carmen. We would certainly recommend this property and would certainly love to stay there again.
Verified Expedia guest review

10/10 Exceptional

Like staying in a beautiful Mexican castle. Great location, great staff, very happy with this hotel.
Nicholas, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Nice hotel. Staff was friendly. A few steps away from 5th Ave so you can hear the music late at night. If you’re a light sleeper bring earplugs. I didn’t have any issues though. There is no hairdryer so be sure to bring one. The room was a bit dark and couldn’t open my curtains because it would look into someone’s room next door. The AC worked well. Bed wasn’t bad. I went by myself to Playa Del Carmen and felt safe staying at this hotel. It’s in a very convenient location close to ADO bus stop, 711 steps from the door & one minute walk to the beach. The WIFI wasn’t the strongest but it works - i wouldn’t plan on doing any work video meetings while you’re there. I really liked they provided your room with a bottle of aloe gel. Nice touch. Also they require a 500 peso deposit when you arrive so be sure to plan for that.
Ember, 3-night trip
Verified Expedia guest review

10/10 Exceptional

I loved how its close to the town and bars and restaurants.
immer, 1-night trip
Verified Expedia guest review

4/10 Fair

So if you like old places with a lot of character, this place might work for you. But it did not work for us. Its old, none of the windows sealed and the doors have major gaps. The first room we had had 5 windows and a door to a balcony. The AC could not keep up. And it had mosquitos pretty bad. There was no room fridge, which would be fine, but they had no ice machine or service. You had to go to the restaurant and get ice, but because it was another business, it was awkward and they gave you one cup half full of ice. It was sweltering here at the time. Secondly, despite the room having a nice view, the noise was pretty unbearable until about 3 am. They did however give a room change without hastle. Which worked better for the AC, mosquitos, and sound, but then had the sorta inverse issue of being dark and musty. But at least we could sleep in this one.
Nicholas, 2-night family trip
Verified Orbitz guest review

10/10 Exceptional

Property is beautiful lil boutique hotel near everything and beach which was important for us. 5 min walk to ferry.
Arleen, 6-night romance trip
Verified Orbitz guest review

8/10 Very good

Good location. Clean and friendly staff. Only wish they had a phone in the room to contact front desk.
shanell, 6-night trip with friends
Verified Expedia guest review

10/10 Exceptional

The Staff at Hotel Cielo were beyond accomodating. This was my first solo trip to Mexico and I was visiting for my birthday. They gave me all the advice from how to exchange currency (and where to get the best rates). Directions to certain areas, food recommendations and things to do in the area. The hotel was in the perfect location, right in the heart of the city (keep in mind you are downtown, so bring earplugs if you wish to sleep). Everything was walkable. Carboncitos, the restaurant attached was AMAZING. The bartender was incredible and made the best mocktails. They even surprised me with cake and had the band sing me happy birthday. Truly one of the best experiences! 10/10 recommend.
Zachary, 4-night trip
Verified Expedia guest review