The Fives Beach Hotel & Residences

Photo gallery for The Fives Beach Hotel & Residences

Primary image
Beach
Beach
Beach
Outdoor pool

Overview of The Fives Beach Hotel & Residences

VIP Access

The Fives Beach Hotel & Residences

4.5 star property
4.5-star beachfront aparthotel with spa, near Grand Coral Golf Riviera Maya

8.2/10 Very good

668 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Connecting rooms available
The price is AU$496
Price available on 15/7/2022
Map
Predio El Limonar Fraccion 2, Xcalacoco, Municipio De Solidaridad, Playa del Carmen, QROO, 77710
Main amenities
  • 662 apartments
  • Daily housekeeping
  • On the beach
  • 10 restaurants and 3 poolside bars
  • 7 bars/lounges
  • Full-service spa
  • 7 outdoor pools
  • Nightclub
  • Free children's club
  • Free supervised childcare
  • 24-hour fitness center
  • Outdoor tennis court
For families
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Separate bedroom
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Sheets and towels washed at 60°C
  • Contactless check-out

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • El Camaleon Mayakoba Golf Course - 39 min walk
  • Playa Xcalacoco - 2 min drive
  • Grand Coral Golf Riviera Maya - 9 min drive
  • 28 de Julio Square - 11 min drive
  • Punta Esmeralda Beach - 14 min drive
  • Quinta Avenida - 16 min drive
  • Tres Rios Ecopark - 13 min drive
  • Plaza Las Americas - 15 min drive
  • Mamitas Beach - 29 min drive
  • Playa del Carmen Main Beach - 20 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive
  • Cozumel Intl. Airport (CZM) - 12.7 miles/20.4 km
  • Shopping center shuttle (surcharge)

About this property

The Fives Beach Hotel & Residences

At The Fives Beach Hotel & Residences, you can hit the beach to enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll be within a 10-minute drive of Grand Coral Golf Riviera Maya. 7 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and facials. SEA OLIVE, one of 10 restaurants, offers ocean views and serves lunch and dinner. 3 poolside bars and a nightclub are other highlights, and apartments offer up nice touches like iPod docks, bathrobes, and pillowtop beds with premium linens. Fellow travelers say good things about the pool and comfortable beds.

All-inclusive

All-inclusive room rates at The Fives Beach Hotel & Residences are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (some restrictions)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkeling

Entertainment

Onsite entertainment and activities
Theme parties

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3 PM - 11:00 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Property amenities

Beach

  • On the beach
  • Beach club on site (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • 7 outdoor pools
  • Umbrellas
  • Sauna
  • Steam room
  • Full-service spa
  • Massages
  • Spa treatment rooms
  • Body wraps
  • Hydrotherapy
  • Facials
  • 11 treatment rooms
  • Manicures and pedicures
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)

Internet

  • Free WiFi

Parking and transportation

  • Self parking on site (USD 10 per night)
  • Valet parking on site (USD 10 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Shopping center shuttle (surcharge)
  • On site car rental

Family friendly

  • Free supervised childcare
  • Free children's club
  • Children's pool
  • Playground

Food and drink

  • Coffee/tea maker

Dining

  • 10 restaurants
  • 3 poolside bars and 7 bars/lounges
  • Stocked minibar (select free items)
  • Snack bar/deli
  • 24-hour room service

Bedrooms

  • Premium bedding
  • Pillow top mattress
  • Bed sheets provided

Bathrooms

  • Shower
  • Hair dryer
  • Designer toiletries
  • Towels provided
  • Bathrobes

Entertainment

  • LCD TV with cable service
  • Arcade/game room
  • DVD player
  • iPod docking station

Outdoor areas

  • Furnished balcony/patio
  • Terrace
  • Barbecue grill
  • Garden
  • Picnic area

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 24-hour business center
  • 1 meeting room
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Elevator
  • In-room accessibility
  • Visual alarms in hallways
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible spa
  • Wheelchair-width doorways
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Electrical adapters/chargers
  • Iron/ironing board
  • Luggage storage
  • Safe at front desk
  • In-room massages

Location highlights

  • Near the airport

Things to do

  • 24-hour fitness center
  • Outdoor tennis courts
  • Nightclub
  • Fitness facilities nearby (free access)
  • Tennis on site
  • Kayaking on site
  • Motorized watercraft on site
  • Aerobics classes on site
  • Yoga classes on site
  • Tennis lessons on site
  • Volleyball on site
  • Snorkeling on site
  • Bicycle rentals on site
  • Parasailing on site
  • Water skiing nearby
  • Cave exploring nearby
  • Windsurfing nearby
  • Ziplining nearby
  • Golf nearby
  • Ecotours nearby
  • Scuba diving nearby
  • Boat tours nearby

Safety features

  • Carbon monoxide detector
  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector

General

  • 662 rooms
  • Access via exterior corridors
  • Connecting/adjoining rooms avaliable

Restaurants on site

  • SEA OLIVE
  • Pisco Nikkei & Raw Bar
  • FLAVOURS
  • AREZZO
  • Oriola Beach Club Grill

Special features

All-inclusive

All-inclusive room rates at The Fives Beach Hotel & Residences are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (some restrictions)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkeling

Entertainment

Onsite entertainment and activities
Theme parties

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Shopping center shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs USD 10 per night
  • Valet parking costs USD 10 per night with in/out privileges

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Azul Beach Resort The Fives Gourmet All Inclusive by Karism

Frequently asked questions

Overall score and ratings

8.2

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.5/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Exceptional

Great place for family vacation
This was my 3rd visit to the Fives and I took my family of grown kids. We all had an amazing time. The staff is very friendly and helpful and the food choices are varied and far better quality than many all-inclusives. I would recommend this for a low-key getaway for couples or families of older kids.
Sean, 7-night family trip
Verified Hotels.com guest review

2/10 Poor

Do not stay here
We had such a bad experience I haven’t even brought myself to be able to write about it yet. I’m still mad LOL. Such a mess from check in to check out. Arrived at 11am and switched between 3 rooms starting at 4pm. Just a disaster. We came for a wedding preview (wanting to preview property before committing to having our wedding there) and thank god I did. Instead of a tour, we were escorted to an office that ended up just being a timeshare spiel. Everything else a disaster. My fiancé from the luggage rack breaking on him and the nails and pieces of wood that shattered into his leg. The first room was like a cabin and clearly not the room I paid for. The second room had broken glass and still was not a suite. By the time we got to the third room it was almost 6pm and our flight was at 8am that morning. You could not pay me to come back here.
Elizabeth, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

GANYKAR, 3-night trip
Verified Hotels.com guest review

2/10 Poor

I didn’t like anything about this hotel.
Elianna, 4-night trip with friends
Verified Expedia guest review

6/10 Good

Claudia, 5-night trip
Verified Orbitz guest review

8/10 Very good

Nice amenities for kids. Not enough loungers/chairs at pools
Matthew, 6-night family trip
Verified Orbitz guest review

6/10 Good

Jeremy, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Very clean and very friendly staff. We went for a a wedding within a large group and everyone had an amazing time. Food at Arezzo was amazing. Beautiful resort with tons of green and wild animals. Cant wait to return!
Grace, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Chenelle, 3-night trip
Verified Expedia guest review

8/10 Very good

Clean and organized environment, i don’t like when booking the restaurant
Reza, 6-night trip with friends
Verified Expedia guest review