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The Westin Cozumel

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Premium bedding, in-room safe, desk, blackout curtains
On the beach, scuba diving, snorkelling
Outdoor pool, pool loungers
Outdoor pool, pool loungers
Premium bedding, in-room safe, desk, blackout curtains

Overview of The Westin Cozumel

The Westin Cozumel

4.5 star property
Zona Hotelera Norte beachfront resort with spa, outdoor pool

8.4/10 Very good

352 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
The price is AU$413
Price available on 5/3/2023
Map
Carretera Costera Norte Km. 4.8, Cozumel, QROO

Room options

About this area

What's nearby

  • In Zona Hotelera Norte
  • Paradise Beach - 31 min drive
  • Mr. Sancho's Beach Club - 31 min drive
  • Xcaret Eco Theme Park - 252 min drive
  • Playacar Golf Club - 257 min drive
  • Playa del Carmen Maritime Terminal - 256 min drive
  • Playa del Carmen Main Beach - 257 min drive
  • Mamitas Beach - 258 min drive
  • Quinta Avenida - 258 min drive

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12 min drive

Restaurants

  • Guido's - 6 min drive
  • La Candela - 6 min drive
  • Casa Cuzamil - 6 min drive
  • Del Sur Parrilla Argentina - 6 min drive
  • Cielito Lindo - 6 min drive

About this property

The Westin Cozumel

At The Westin Cozumel, you'll have access to on-site scuba-diving and snorkelling. The outdoor pool provides fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps and manicures and pedicures. Cuzamil, one of 2 restaurants, serves local and international cuisine and is open for dinner. Other highlights at this luxurious resort include 2 bars/lounges, a free kid's club and a poolside bar. The comfortable beds and helpful staff get good marks from fellow travellers.

All-inclusive

All-inclusive room rates at The Westin Cozumel are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 152 units

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Express check-out available
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Free children's club

Pets

  • Pets allowed (dogs and cats only, 2 per room, up to 33 lb per pet)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised
  • Food and water bowls and litter boxes available

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast each morning (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Playground
  • Babysitting (surcharge)
  • Local/corner shop

What to do

  • On the beach
  • Scuba diving
  • Snorkelling

Working away

  • Business centre
  • Meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers

Facilities

  • Terrace
  • 24-hour fitness centre
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
  • Hand-held shower heads
  • Closed-captioned TV
  • Lowered plug sockets in bathroom
  • Lowered locks/deadbolt
  • Grab bar near toilet
  • Lever door handles

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 43-inch LED TV

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

All-inclusive

All-inclusive room rates at The Westin Cozumel are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Spa

Zazil has massage/treatment rooms and outdoor treatment areas. Services include facials, body wraps, body treatments and manicures and pedicures. The spa is equipped with a sauna and a steam room. The spa is open daily.

Dining

Cuzamil – This restaurant specialises in local and international cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting).
Las Gaviotas – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Open daily.
Snack – This poolside bar only serves light fare. Open daily.
El Cielo – This rooftop bar only serves light fare. Guests can enjoy al fresco dining (weather permitting).
On-site venue No. 5 – lobby lounge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 20 per person
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 55 per accommodation, per stay

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
<p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.</p> <p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Westin Cozumel Resort
Westin Cozumel
The Westin Cozumel Resort
The Westin Cozumel Cozumel
The Westin Cozumel Resort Cozumel

Frequently asked questions

Does The Westin Cozumel offer free cancellation for a full refund?
Yes, The Westin Cozumel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Westin Cozumel?
As of 5 Feb 2023, prices found for a 1-night stay for 2 adults at The Westin Cozumel on 5 Mar 2023 start from AU$413, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Westin Cozumel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Westin Cozumel?
Yes, there's an outdoor pool.
Are pets allowed at The Westin Cozumel?
Yes, cats and dogs are welcome, with a limit of 2 per room and maximum weight of 33 lb per pet. There's a charge of USD 55 per accommodation, per stay. Service animals are exempt from fees. Food and water bowls and litter trays are available.
Is parking offered on site at The Westin Cozumel?
Yes, there's free self parking.
What are the check-in and check-out times at The Westin Cozumel?
You can check in from 3:00 PM - anytime. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
What is there to do at The Westin Cozumel and nearby?
Have fun with on-site activities such as snorkelling and scuba-diving. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. The Westin Cozumel also has 2 bars and a 24-hour fitness centre, as well as a sauna.
Are there restaurants at or near The Westin Cozumel?
Yes, there are 2 on-site restaurants, featuring al fresco dining and local and international cuisine. Nearby restaurants include Guido's (3 mi), La Candela (3 mi) and Casa Cuzamil (3.3 mi).
What's the area around The Westin Cozumel like?
The Westin Cozumel is a short 1-minute walk from Playa San Juan and 13 minutes' walk from Isla Cozumel Biosphere Reserve.

Reviews

8.4

Very good

9.0/10

Cleanliness

8.3/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Alejandro, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing Hotel. Highly Recommended
Alvin, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Only the infrastructure need boost of care The rest is perfect
Verified Expedia guest review

10/10 Exceptional

Everything was fantastic.. beach and snorkling out front were amazing! Definately going back!
James, 4-night family trip
Verified Orbitz guest review

2/10 Poor

The property was not clean and smelled terrible. The pool and one of the elevators was out of service and the repair work was loud. The biggest disappointment was the food, everything was cheap and came from a microwave.
Eduard, 4-night family trip
Verified Expedia guest review

8/10 Very good

Since I arrived to my room the floor has sand, everywhere , it was very nice room but my feet had sand when I was walking with my barefoot. The ocean was amazing, view and color.
Veronica, 2-night trip with friends
Verified Expedia guest review

8/10 Very good

Only 1 thing I didn’t like was last 2 night they put a family with a baby next door. Baby cried and cried during night couldn’t sleep. You can hear everything from next doors
Yamile, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Graham, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Irit, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

The Westin Cozumel is an amazing hotel located directly on the ocean! They have an adults only rooftop pool with full bar, as well as another huge family pool that looks over the beautful blue green waters of the Caribbean. Their chef at the Las Gaviotas Restaurant, where you can sit outside and see the fish right through the clear ocean, must be a 5 star chef! The food there is absolutely amazing and rhe service is impeccable! Their hotel lobby is beautiful with a huge oblong floor centerpiece that is full of water, yet doesn't overflow!. It's puzzling in its beauty! Every room has a breathtaking ocean view! Maid service was great, too! However, unless you are a huge drinker and big eater, I wouldn't buy the "all inclusive". At $200/person/day, my daughter and I could never eat or drink that much. After 5 days and 4 nights and charging breakfasts, lunches, room service and a few drinks, our bill still came to under $400 total! Also there's a restaurant directly across the street called "The Original Lobster House" and it was delicious. You pick out your lobster! The key lime pie there is better than the Keys! The outside concierge at the Westin is fantastic as well. If you need a taxi to go into town , it's about $7 or $8 US dollars. They will get you a cab in minutes!From the rooftop pool to snorkeling, to the Spa and the excellent food,, the Cozumel Westin is the very best hotel in Cozumel, hands down!
Nickaline, 4-night family trip
Verified Expedia guest review