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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

4.5-star4.5 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Children's pool
  • Miniature golf on site
Carretera Cancún-Tulum, Km. 54, Tres Ríos, Riviera Maya, Playa del Carmen, QROO, 77760, Mexico

All-inclusive beachfront property with spa, near Tres Rios Ecopark
  • Free buffet breakfast, free WiFi, and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's club (free)
    • Children's pool
    • Miniature golf on site
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • It was amazing here and we will be back some day! Food was outstanding, service was…Mar. 9, 2021
  • The property and service was excellent, but the front desk staff couldn't find my…Dec. 26, 2020

Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

  • Junior Suite Mangrove View With Balcony

What’s around Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

Landmarks

  • On a private beach
  • Maroma Beach - 4.2 mi / 6.7 km
  • Grand Coral Golf Riviera Maya - 6.3 mi / 10.1 km
  • Quinta Avenida - 7.4 mi / 11.9 km
  • Plaza Las Americas - 7.7 mi / 12.4 km
  • Mamitas Beach Club - 8 mi / 12.8 km
  • Playa del Carmen Main Beach - 8 mi / 12.9 km
  • Central Square - 9 mi / 14.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 43 min drive
  • Free theme park shuttle

At a glance

Key facts

Size

  • 257 rooms
  • Arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 11 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Children

  • Babysitting/childcare*

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

Offsite

  • Free theme park shuttle

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
Food and drink
  • Free buffet breakfast daily
  • 6 restaurants
  • 3 bars/lounges
  • 2 poolside bars
  • Coffee shop/café
  • Beach bar
  • 24-hour room service
Things to do
  • Free bicycles on site
  • Ecotours on site
  • Miniature golf on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Segway rental/tour on site
  • Snorkelling on site
  • Yoga classes/instruction on site
  • Scuba diving nearby
Working away
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 5
  • Lift
  • ATM/banking
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Sofa bed
  • Sofa bed size double
Things to enjoy
  • Furnished balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch flat-screen TV
  • Satellite TV channels
  • IPod docking station
  • DVD player
Stay connected
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Motorized water sports
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transportation to offsite activities
  • Gratuities

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Ya Ax Che. Services include hot stone massages, facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Casa Las Islas - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Porto Bello - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.

Kotori - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open select days.

Hacienda Grill - This poolside restaurant specializes in international cuisine and serves brunch, lunch, and dinner. Open daily.

Il Forno - This poolside restaurant specializes in Italian cuisine and serves brunch and lunch. Open daily.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Spa tub
  • Steam room
  • Free bicycles on site
  • Ecotours on site
  • Miniature golf on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Segway rental/tour on site
  • Snorkelling on site
  • Yoga classes/instruction on site

Nearby

  • Scuba diving nearby

Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive’s small print

Also known as

  • Hacienda Tres Rios All Inclusive Playa del Carmen
  • Hacienda Tres s Nature Park I
  • Hacienda Tres Rios Playa del Carmen
  • Hacienda Tres Rios Hotel Playa Del Carmen
  • Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
  • Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
  • Hacienda Tres Rios Resort Spa Nature Park – All Inclusive

Policies

Kakao beach area is included for Vacation Club Members only.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

  • Does Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive offer free cancellation for a full refund?
    Yes, Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive?
    Yes, there's free self parking.
  • Is there a pool at Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive?
    Yes, there are 2 outdoor pools and a children's pool.
  • Are pets allowed at Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive?
    You can check in from 3 PM - midnight. Check-out time is 11 AM. Contactless check-in and check-out are available.
  • Are there restaurants at or near Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive?
    Yes, there are 6 onsite restaurants, featuring international cuisine, garden views, and poolside dining. Nearby restaurants include El Puerto (3.2 mi), Casa del Lago (3.3 mi), and Fairmont Mayakoba (3.4 mi).
  • What is there to do at Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive and nearby?
    Have fun with onsite activities like kayaking, snorkeling, and volleyball. Additional recreation onsite includes ecotours, yoga, and segway rentals. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive also has 2 poolside bars, 3 bars, and a private beach, as well as a sauna, a steam room, and a garden.

Recent reviews

Very good 8.0 From 227 reviews

Exceptional 10.0
Excellent place for vacation and relaxing time with your family and friends.
us6 night family trip
Good 6.0
Great service by all personnel, good location , nice rooms , horrible beach conditions. hotel did not attempt to care for the beach. Public beaches were clean. Hotel was full of rotten algy very fould smell. Other hotels did not have thia problem. As they actually clean their beaches .
Lzavala, us5 night family trip
Exceptional 10.0
Todo estuvo muy bien, muy buen servicio! Todos súper amables
us3 night family trip
Good 6.0
The property has its age but the resort is very vibrant with a lot of things to do. It’s a very open resort yet small for its size. The cons with this resort were that it smelled like sewage at times around the outside areas of the resort. Also the beaches took a toll from the hurricanes and there was practically no beach. On top of that, they had a lot of algae on it. As for the pros, the food was great at every restaurant and the nature park was fantastic. There were a lot of activities from biking to kayaking and riding on segways as well as swimming in a natural cenote. The downside of one of the activities was that when you went kayaking you could encounter several bug bites.
Jan, us4 night family trip
Good 6.0
The staff works very hard to give you a great experience. Gerry at the pool is a great entertainer and all the staff is exceptional. The resort itself is not large and the pools are nice. The facility does smell due to the river in the location and the food is bland. I would not stay there again and choose a different location.
Maria, us7 night family trip
Fair 4.0
no activities place smeal like shuewer beach close very dirty plastic thrash
us3 night trip with friends
Poor 2.0
There is no beach area it is all rock. The waves coming are black. The river running through the property smells like raw sewage.
Dewayne, us6 night family trip
Poor 2.0
No beach area. Waves are black and beach area smells. Carpet in the hallways. The hotel smelled of sewer. If you are looking for a beach stay in Mexico do not book this hotel. Very disappointed. We checked in explored the beach and immediately checked out. Now we are fighting to get a refund.
Tracey, us6 night family trip
Fair 4.0
We were disappointed with our one night stay. First off the beach was black, no way we we’re swimming in that. The kayaks and bikes weren’t available. The resort needs to disclose that if the the weather doesn’t permit those excursions will it be available. Our tv kept glitching and the hotel is a little outdated.
Terry, us2 night romance trip
Fair 4.0
It was just okay
Good was good. Bed was comfortable. Service was poor. Pool needed to be cleaned and renovated. Lagoon smells. Couldn’t kayak or bike because there was no room, yet people that got there after us got a reservation. Not impressed. Wouldn’t stay here again.
Katie, us4 night trip with friends

Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive