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Hyatt Zilara Riviera Maya Adults Only All Inclusive
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Hyatt Zilara Riviera Maya Adults Only All Inclusive
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Overview of Hyatt Zilara Riviera Maya Adults Only All Inclusive
8.6
Fabulous
Property highlights
- Restaurant
- Bar
- Pool
- Free WiFi
- Spa
- Air conditioning
Carretera Federal 387 Chetmal Cancun, Km 299, Playa del Carmen, QROO, 77710
Main amenities
- Daily housekeeping
- On the beach
- 4 restaurants and 4 bars/lounges
- Full-service spa
- Outdoor pool
- Fitness centre
- Free use of bicycles
- Free beach club on site
- Beach cabanas
- Beach towels
- Spa tub
- Pool bar
Feel at home
- Connecting/adjoining rooms available
- Separate sitting area
- Garden
- Terrace
- Daily housekeeping
- Laundry facilities
Room options
View all photos for Junior Room, 1 King Bed, Oceanfront (Swim Up)
Junior Room, 1 King Bed, Oceanfront (Swim Up)
View all photos for Room, 2 Double Beds
Room, 2 Double Beds
View all photos for Room, 1 King Bed
Room, 1 King Bed
View all photos for Junior Suite, 1 King Bed (Tropical View, Swim Up)
Junior Suite, 1 King Bed (Tropical View, Swim Up)
View all photos for Room, 2 Double Beds (Tropical View)
Room, 2 Double Beds (Tropical View)
View all photos for Room, 1 King Bed (Tropical View)
Room, 1 King Bed (Tropical View)
View all photos for Junior Room, 1 King Bed, Oceanfront
Junior Room, 1 King Bed, Oceanfront
View all photos for Suite, 1 Bedroom, Oceanfront (Master)
Suite, 1 Bedroom, Oceanfront (Master)
View all photos for Junior Room, 2 Double Beds, Oceanfront
Junior Room, 2 Double Beds, Oceanfront
View all photos for Junior Room, 1 King Bed, Resort View (Swim Up)
Junior Room, 1 King Bed, Resort View (Swim Up)
View all photos for Room, 1 King Bed, Ocean View
Room, 1 King Bed, Ocean View
View all photos for Junior Room, 1 King Bed, Terrace, Ocean View
Junior Room, 1 King Bed, Terrace, Ocean View
View all photos for Junior Room, 1 King Bed, Oceanfront (Plunge Pool)
Junior Room, 1 King Bed, Oceanfront (Plunge Pool)
About this area
What's nearby
- On the beach
- El Camaleón Mayakoba Golf Course - 6 min drive
- Tres Rios Ecopark - 9 min drive
- Gran Coyote Golf - 8 min drive
- Maroma Beach - 21 min drive
- Quinta Avenida - 12 min drive
- Mamitas Beach - 25 min drive
- Playa del Carmen Main Beach - 25 min drive
- Central Square - 13 min drive
- Playa del Carmen Maritime Terminal - 15 min drive
- Playacar Golf Club - 18 min drive
Getting around
Restaurants
- El Charro - 7 min drive
- Black & White - 7 min drive
- Jaal-Ha - 8 min drive
- Beach Bar - 8 min drive
- Festival - 7 min drive
About this property
Hyatt Zilara Riviera Maya Adults Only All Inclusive
Languages
English, German, Portuguese, Serbian, Spanish
Sustainability
Sustainability practices
Double-glazed windows
Energy-saving switches
LED lighting (80% minimum)
Vegan dining options
Vegetarian dining options
This information is provided by our partners.
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Social distancing
Cashless transactions are available for all charges at the property
Safety measures
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.
At a glance
Arriving/Leaving
- Check-in time from 3:00 PM until anytime
- Minimum check-in age – 18
- Check-out time is noon
Restrictions related to your trip
- Check COVID-19 restrictions
Special check-in instructions
- Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival
- It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Required at check-in
- Credit card, debit card or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum guest age is 18
- Minimum check-in age is 18
Children
- No cots (infant beds)
Pets
- Pets not allowed
- Service animals welcome
Internet
- Free WiFi in public areas
Parking
- Free secured, uncovered on-site self-parking
- Free secured, uncovered on-site valet parking
- On-site parking is limited
Other information
- Designated smoking area (fines apply)
- Caters to adults only
Property amenities
Food and drink
- 4 restaurants
- 4 bars/lounges
- Poolside bar
- Swim-up bar
- Coffee shop
- 24-hour room service
- Water dispenser
What to do
- On the beach
- Free beach club
- Beach yoga
- Concerts/live shows
- Karaoke
- Shopping
- Pool table
- Ping pong
- Free use of nearby fitness centre
Working away
- 2 meeting rooms
- Conference space (6747 square feet)
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- Dry cleaning/laundry services
- Hair salon
- Luggage storage
- Wedding services
- Multilingual staff
- Porter/bellhop
- Beach cabanas (surcharge)
- Free bike hire
- Pool cabanas (surcharge)
- Beach towels
- Pool umbrellas
- Romance packages
Facilities
- 3 buildings/towers
- Built in 2003
- ATM/banking
- Garden
- Terrace
- Communal living room
- Fitness centre
- An outdoor pool
- Designer shops on-site
- Bike parking
- Full-service spa
- Hot tub
- Massage/treatment rooms
- Vegan dining options
- Vegetarian dining options
- Humane treatment of captive wild animals
- Locally owned and organised tours and activities
- Local artist showcase
- At least 10% of profits reinvested in community and sustainability
- Local culture and ecosystem education
- Double-glazed windows
- At least 80% of lighting from LEDs
- Comprehensive recycling policy
- Banquet hall
- Reception hall
Accessibility
- Lift
- Lift door width (centimetres): 136
- Accessible bathroom (selected rooms)
- In-room accessibility (selected rooms)
- Roll-in shower (selected rooms)
- Wheelchair-accessible concierge desk
- Wheelchair-accessible path to lift
- Wheelchair-accessible registration desk
- Wheelchair-accessible registration desk height (centimetres): 74
- Wheelchair-accessible pool
- Wheelchair-accessible lounge
- Front entrance ramp
- Wheelchairs available on site
- Closed-captioned TV
- Well-lit path to entrance
- Smooth flooring in public areas
Room amenities
Home comfort
- Air conditioning
- Ceiling fan
- Free stocked minibar
- Iron/ironing board
Sleep well
- Bed sheets provided
What to enjoy
- Separate sitting area
Freshen up
- Rainfall shower heads
- Shower only
- Eco-friendly toiletries
- Hairdryer
- Towels
Stay connected
- WiFi
- Phone
Food and drink
- Meal delivery service
More
- Daily housekeeping
- In-room safe
- Connecting/adjoining rooms available
- Eco-friendly toiletries
- Eco-friendly cleaning products provided
- Energy-saving switches
- LED light bulbs
- Water-efficient showers only
- Water-efficient toilets only
Special features
Spa
The on-site spa has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
Dining
Capri Grille – This theme restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar.
Tempest – This theme restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
El Comedor – This buffet restaurant specialises in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
Lola Restaurant – This theme restaurant specialises in Latin American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Fees & policies
Pool, spa, & gym (if applicable)
- Pool access available from 8:00 AM to 8:00 PM
Hygiene & cleanliness
This property advises that enhanced cleaning and guest safety measures are currently in place.
The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Guests are provided with hand sanitiser and cashless payment methods are available for all transactions.
Enhanced food service safety measures are in place.
This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property uses eco-friendly cleaning products.
This property accepts credit cards and debit cards. Cash is not accepted.
Also known as
Hyatt Zilara Riviera Maya
Secrets Capri Riviera Cancun
Hyatt Zilara Riviera Maya Adults Only All Inclusive