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Riu Cancun All Inclusive, Cancun, Mexico

3.5-star3.5 stars
Blvd. Kukulcan, Km 9, Manzana 50, Lote 5Zona Hotelera, CancunQROO77500Mexico, (02) 8228 1927

Avenida Kukulkan beachfront resort with 6 restaurants, spa
  • Free hot/cold buffet breakfast, free WiFi, and free parking
Very Good8.4
Location
Great location
Cleanliness
Clean
Bar and Beverages
Bar is awesome
Wellness Area
Wellness & sports facilities could be improved
948See all 948 Hotels.com reviews
From 10,616 reviewsTripAdvisor Traveller Rating

Riu Cancun All Inclusive, Cancun, Mexico

from A$355
  • Junior Suite, Ocean View
  • Standard
  • Standard
  • Standard Vista al Mar Mexico
  • Junior Suite, Ocean View
  • Standard Oceanview Latam
  • Standard Oceanview Europe
  • Suite, Ocean View
  • Standard Ocean View Brazil
  • Junior Suite Ocean View Brazil
  • Suite Ocean View Brazil
  • Junior Suite, Ocean View (B2C)
  • Standard Room, Ocean View (B2C)

At a glance

Key facts

Hotel size

  • This hotel has 569 rooms
  • This hotel is arranged over 14 floors

Arriving/leaving

  • Check-in time 3 PM-11 PM
  • Check-out time is noon
  • Express check-in/out
There is no after-hours reception at this property. Guests arriving late won't be able to check in until the next morning.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 21

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking

Other information

  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free hot/cold buffet breakfast daily
  • 6 restaurants
  • 5 bars/lounges
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Beach sunloungers
  • Beach towels
  • Number of outdoor pools - 4
  • Swim-up bar
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Pool sunloungers
  • Health club
  • Spa tub
  • Pool umbrellas
  • Arcade/game room
  • Billiards or pool table
Working away
  • Conference space
  • Conference space size (meters) - 198
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Built in 2003
  • Lift
  • ATM/banking
  • Designated smoking areas
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Sailing
  • Scuba-diving lessons
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Volleyball

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Motorized water sports
  • Scuba-diving excursions
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Relax and indulge in a variety of treatments at the Renova Spa or sunbath alongside one of four freshwater swimming pools. A sauna, Jacuzzi, and gym are also at your disposal at the onsite spa.

Dining

Miramar - This restaurant serves breakfast, lunch, and dinner. Open daily.

La Toscana - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Kawachi - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Kulinarium - This restaurant serves dinner only. Open daily.

Turquesa - This poolside buffet restaurant serves breakfast, lunch, and dinner. Open daily.

Riu Cancun All Inclusive, Cancun, Mexico’s small print

Also known as

  • Riu Cancun All Inclusive
  • Riu Cancun All Inclusive
  • Cancun Riu Hotel
  • Riu Cancun Hotel Cancun
  • Riu Cancun Mexico
  • Rui Cancun
  • Riu All Inclusive
  • Riu Cancun
  • Riu
  • Riu Cancun Mexico
  • Rui Cancun
  • Riu Cancun Hotel Cancun
  • Cancun Riu Hotel
  • Riu Cancun

Policies

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Children under 18 years old are not allowed in the spa without adult supervision.

Guests under 18 years old are not allowed in the spa.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Riu Cancun All Inclusive, Cancun, Mexico

Landmarks

  • In Hotel Zone
  • Plaza Caracol Mall - 3 min walk
  • Caracol Beach - 4 min walk
  • Cancun Convention Center - 5 min walk
  • Forum Beach - 6 min walk
  • Gaviota Azul Beach - 7 min walk
  • Forum By The Sea Mall - 8 min walk
  • Delphinus Dreams - 9 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive
  • Free self parking

Recent reviews

Very Good 8.4 From 948 reviews

Riu Cancun All Inclusive, Cancun, Mexico
Good6.0
Good hotel....not for honeymoon
Nice hotel overall. We were on honeymoon and were pretty disappointed. We requested a king bed and we got a room with 2 queens. We went back to reception and they moved us the next day to a room with a king bed. However, both rooms were ajoined to the room next door and you could hear everything! We asked to move again to a room that didn't have an adjoining room. The man at reception was pretty rude....we never usually complain about anything but it was a joke. We got moved to a room on the 3rd floor with no adjoining room and could finally sleep! It isn't really a hotel you would want to stay on your honeymoon. It had a Benadorm feel about the place with lots of Brits. On the plus side, the hotel had great facilities and the food and drinks were fantastic! The service at the restaurants and bars was wonderful. When we checked in, we said we were on honeymoon and they said they would suprise us with something special......still waiting...haha
Gail, au7 night romance trip
Riu Cancun All Inclusive, Cancun, Mexico
Exceptional10.0
Don't know what everyone expects but we had an awesome time. The staff is always cleaning and they do the best they can to help. Thank you Riu cancun. Best vacation of my life
daniel, auTrip with friends
Riu Cancun All Inclusive, Cancun, Mexico
Very Good8.0
It was beautiful
Bianca, us3 night trip
Riu Cancun All Inclusive, Cancun, Mexico
Exceptional10.0
Amazing experience
Amazing from start to finish. First & foremost, the staff was amazing. From check in, to the cleaning staff, to the waiters in the restaurants to the wonderful people that entertain you at the pool and the nightly show. The food was amazing as well. Every kind of food, fruits, vegetables, homemade sauces and salsas and tasty mojitos! They grilled outside by the pool for lunch almost every day. Would recommend 100%. Met a lot of new friends there too as this resort lends to a comfortable and friendly environment.
Nicole, us7 night trip
Riu Cancun All Inclusive, Cancun, Mexico
Good6.0
Roy Cancun
Front desk service was bad. No customer service. Property needs updating, rooms and bathrooms are old. The food was ok
A Traveller, us4 night trip with friends

See all reviews

Riu Cancun All Inclusive, Cancun, Mexico

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