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Riu Cancun All Inclusive, Cancun

3.5 stars
Blvd. Kukulcan Km 8.5Manzana 50, Lote 5, Zona Hotelera, CancunQROO77500Mexico, 1800-687-236 (Australia Toll Free)
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Excellent4.2 / 5
Location
Great location
Breakfast
Tasty breakfast
Bar and Beverages
Bar is awesome
Wellness Area
Wellness & sports facilities could be improved
766See all 766 Hotels.com reviews
From 8,926 reviewsTripAdvisor Traveller Rating
  • Cancun, Quintana Roo (CUN-Cancun Intl.) 24-min drive; 15.1 miles/24.3 km
  • Free self parking

Riu Cancun All Inclusive, Cancun

Hotel Info: 1800 846 835

from A$350
  • Standard Oceanview Europe
  • Standard Vista al Mar Mexico
  • Run of House
  • Junior Suite, Ocean View
  • Standard Europe
  • Standard Ocean View Brazil
  • Standard Suite, 1 Bedroom, Ocean View
  • Standard Oceanview Latam
  • Suite Ocean View Brazil
  • Standard
  • Junior Suite Ocean View Brazil
  • Standard
  • Suite, Ocean View
  • Junior Suite, Ocean View

At a glance

Key facts

Hotel size

  • This hotel has 569 rooms
  • This hotel is arranged over 14 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
Guests booking Junior Suite Mexico, Standard Mexico, or Standard Vista al Mar Mexico should note that cancellations made 72 hours prior to arrival will incur a 2-night penalty for stays from now – April 30, 2016 and 1-night penalty for stays from May 1 – December 23, 2016. In both situations (1 or 2 night penalty) RIU will charge the rate of the first or first 2 nights of stay. For further details, please contact the property using the information contained in your confirmation email.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • WiFi in rooms *

Transport

Parking

  • Free self parking

Other information

  • All-inclusive (gratuities included)

Also known as

  • All Inclusive Riu
  • Riu Cancun All Inclusive
  • Cancun Riu Hotel
  • Riu Cancun Hotel Cancun
  • Riu Cancun Mexico
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  • Riu Cancun

Policies

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
A full stay penalty applies year round for early departures and no-shows for all room types with the exception of Junior Suite Mexico, Standard Mexico, or Standard Vista al Mar Mexico. For more details, please contact the office using the information on the reservation confirmation received after booking.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

WiFi is available in guestrooms for MXN 190 per 24-hour period (rates may vary)

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • 6 restaurants
  • Swim-up bar
  • Poolside bar
  • Coffee/tea in a common area
Things to do
  • Beach sun loungers
  • Beach towels
  • Number of outdoor pools - 4
  • Swim-up bar
  • Health club
  • Tennis on site
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Pool sun loungers
  • Spa tub
  • Pool umbrellas
  • Sauna
  • Arcade/game room
  • Billiards or pool table
Working away
  • Conference space
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Elevator/lift
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • WiFi (surcharge)
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included.
Food and beverages

  • All meals, snacks, and local beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Dancing
  • Language

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Motorized water sports
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours

Spa

Relax and indulge in a variety of treatments at the Renova Spa or sunbath alongside one of four freshwater swimming pools. A sauna, Jacuzzi, and gym are also at your disposal at the onsite spa.

Recreation

On Site

  • Health club
  • Sauna
  • Spa tub
  • Tennis on site
  • Fitness classes on site
  • Personal motorized watercraft on site
  • Sailing on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Windsurfing on site

Nearby

  • Golfing nearby
  • Parasailing nearby

Riu Cancun All Inclusive, Cancun’s small print

Also known as

  • All Inclusive Riu
  • Riu Cancun All Inclusive
  • Cancun Riu Hotel
  • Riu Cancun Hotel Cancun
  • Riu Cancun Mexico
  • Rui Cancun
  • All Inclusive Riu Cancun
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  • Cancun Riu
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  • Riu
  • Riu All Inclusive
  • Riu All Inclusive Cancun
  • Riu Cancun

Policies

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
A full stay penalty applies year round for early departures and no-shows for all room types with the exception of Junior Suite Mexico, Standard Mexico, or Standard Vista al Mar Mexico. For more details, please contact the office using the information on the reservation confirmation received after booking.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

WiFi is available in guestrooms for MXN 190 per 24-hour period (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.2 /5 from 766 reviews

Riu Cancun All Inclusive, Cancun
Good3.0 / 5
Good hotel....not for honeymoon
Nice hotel overall. We were on honeymoon and were pretty disappointed. We requested a king bed and we got a room with 2 queens. We went back to reception and they moved us the next day to a room with a king bed. However, both rooms were ajoined to the room next door and you could hear everything! We asked to move again to a room that didn't have an adjoining room. The man at reception was pretty rude....we never usually complain about anything but it was a joke. We got moved to a room on the 3rd floor with no adjoining room and could finally sleep! It isn't really a hotel you would want to stay on your honeymoon. It had a Benadorm feel about the place with lots of Brits. On the plus side, the hotel had great facilities and the food and drinks were fantastic! The service at the restaurants and bars was wonderful. When we checked in, we said we were on honeymoon and they said they would suprise us with something special......still waiting...haha
7 night romance trip
Riu Cancun All Inclusive, Cancun
Outstanding5.0 / 5
Don't know what everyone expects but we had an awesome time. The staff is always cleaning and they do the best they can to help. Thank you Riu cancun. Best vacation of my life
3 night trip with friends
Riu Cancun All Inclusive, Cancun
Excellent4.0 / 5
Great curb appeal
Room was nice,food was awful.drinks were not top shelf,below well brand liquor,chaser had a diet taste to them,like the orange and pineapple juice was manufactured.location was great.
4 night romance trip
Riu Cancun All Inclusive, Cancun
Poor1.0 / 5
Horrible
Expected much better. Rooms were horrible! Bedding smelled bad. The full size beds were joined together as one King. We always felt rushed to eat since restruants were not always opened. We were not able to visit other Riu properties because we were told they were upscale properties. Would not stay here ever again!
3 night family trip
Riu Cancun All Inclusive, Cancun
Outstanding5.0 / 5
Recommend to anybody
Awesome. Only recommendation is wifi in rooms
5 night trip with friends

See all reviews

Riu Cancun All Inclusive, Cancun

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