Riu Palace Riviera Maya All Inclusive

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Beach
Beach
Pool
Pool

Overview of Riu Palace Riviera Maya All Inclusive

Riu Palace Riviera Maya All Inclusive

4.0 star property
All-inclusive beachfront aparthotel with spa, near Quinta Avenida

9.0/10 Superb

1,485 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
Map
Avenida Xaman-ha, Mza 9 and 10, L1, Playacar Riu Resort Complex, Playa del Carmen, QROO, 77710
Main amenities
  • 460 apartments
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 5 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Nightclub
  • Free children's club
  • Health club
  • Sauna
  • Beach sun loungers
  • Beach towels
For families
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
Cleaning & safety
  • Cleaned with disinfectant

Choose dates to view prices

About this area

What's nearby

  • In Playacar
  • Quinta Avenida - 20 min walk
  • Playa del Carmen Maritime Terminal - 21 min walk
  • Playa del Carmen Main Beach - 21 min walk
  • Mamitas Beach - 36 min walk
  • Playacar Golf Club - 36 min walk
  • Plaza Las Americas - 13 min drive
  • Punta Esmeralda Beach - 16 min drive
  • 28 de Julio Square - 16 min drive
  • Grand Coral Golf Riviera Maya - 14 min drive
  • Xplor Theme Park - 17 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 12.3 miles/19.7 km
  • Cancun Intl. Airport (CUN) - 32.6 miles/52.5 km

About this property

Riu Palace Riviera Maya All Inclusive

At Riu Palace Riviera Maya All Inclusive, you can spend time at the beach enjoying beach massages, volleyball, and sun loungers, plus you'll be within a 10-minute drive of Quinta Avenida. The outdoor pool is perfect for guests looking for a bit of fun, while those in the mood for pampering can visit the spa to indulge in massages, body wraps, and reflexology. Don Rafael, one of 6 restaurants, serves breakfast, lunch, and dinner. 5 bars/lounges and a nightclub are other highlights, and apartments offer up nice touches like rainfall showerheads and designer toiletries. Fellow travelers love the helpful staff and location.

All-inclusive

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club

Pets

  • No pets or service animals allowed

Property amenities

Beach

  • On the beach
  • Beach massages
  • Beach towels
  • Beach sun loungers

Pool/Spa

  • Outdoor pool
  • Sun loungers
  • Umbrellas
  • Spa tub
  • Sauna
  • Full-service spa
  • Massages
  • Spa services
  • Spa treatment rooms
  • Body scrubs
  • Manicures and pedicures
  • Reflexology
  • Couples treatment room(s)
  • Body wraps
  • Body treatments
  • Facials

Internet

  • Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Onsite parking includes off-street options
  • Limo/town car service

Family friendly

  • Free children's club
  • Children's pool
  • Playground
  • Children's games

Food and drink

  • Coffee/tea maker

Dining

  • Free buffet breakfast available daily 7 AM–11:00 AM
  • 6 restaurants and 1 coffee shop/cafe
  • 5 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Minibar
  • Snack bar/deli
  • Coffee/tea in a common area
  • 24-hour room service

Bedrooms

  • Bed sheets provided

Bathrooms

  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Towels provided
  • Hair dryer

Living spaces

  • Sitting area

Entertainment

  • Flat-screen TV with satellite service
  • TV in a common area

Outdoor areas

  • Balcony
  • Barbecue grill
  • Garden

Laundry

  • Dry cleaning/laundry service

Work spaces

  • Computer station
  • Laptop workspace

Climate control

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Elevator
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Electrical adapters/chargers
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout drapes/curtains
  • Laptop-compatible safe
  • Porter/bellhop

Location highlights

  • Near the ocean
  • Next to a golf course

Things to do

  • 18 holes of golf
  • Health club
  • Nightclub
  • Snorkeling on site
  • Windsurfing on site
  • Beach volleyball on site
  • Scuba diving on site
  • Kayaking on site
  • Sailing on site
  • Golf nearby
  • Golf lessons nearby
  • Bicycle rentals nearby

Safety features

  • Fire extinguisher
  • First aid kit
  • Smoke detector

General

  • 460 rooms
  • 3 floors
  • 1 building
  • Built in 2006
  • Art Deco architecture

Restaurants on site

  • Don Rafael
  • Il Portico
  • Agave
  • Yashima
  • Krystal

Special features

All-inclusive

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Also known as

All Inclusive Riu Palace Riviera Maya
Maya Riviera All Inclusive
Riu Palace Maya
Riu Palace Riviera
Riu Palace Riviera Maya
Riu Palace Riviera Maya All Inclusive
Riu Palace Riviera Maya All Inclusive Playa del Carmen
Riu Palace Riviera Maya Playa del Carmen
Riu Riviera
Riu Riviera Maya Palace
Riu Palace Riviera Maya All Inclusive All-inclusive property
Riu Riviera Maya Inclusive in
Riu Riviera Maya All Inclusive
Riu Palace Riviera Maya All Inclusive Aparthotel
Riu Palace Riviera Maya All Inclusive Playa del Carmen

Frequently asked questions

Overall score and ratings

9.0

Superb

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Exceptional

Landon, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

Larry, 7-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Very good service . Everyone on staff super helpful and happy
Rita, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay overall. Nicely renovated. Clean. Good entertainment and food. Service is outstanding.
Leylya, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent place to rest,swimming, walking, great food,good entertainment at night. Very good customer service at reception desk.I like especially mention Karen Graciela and Fernanda. They were very helpful every time when I had questions.But,overall, every person in this resort was very kind and helpful. In the restaurants, or housekeepers, or any service person was always ready to help.Thank you to all of you.
Vladimir, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

My first time in Playa del Carmen and first time in Riu Palace riviera Maya i stay before but in Cancún i love Riu Palaces
Jose A, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

The layout was really nice. Liked the pools being close to the beach. The entertainment and restaurants were fantastic! We didn't like that there wasn't high quality tequilas at the resort. Occasionally we also noticed guests leaving plates of food lying around which attracted birds and one man who broke a drink glass and just kept walking not letting any staff know. Other than that, it was an amazing stay!
Miguel, 7-night romance trip
Verified Travelocity guest review

10/10 Exceptional

All the staff were friendly and very helpful. I was impressed. The only minor complaint that I have was sometimes the music was too loud at the swimming pool. The beach was great, had lots of fun jumping in the waves.
Keenan, 7-night family trip
Verified Orbitz guest review

10/10 Exceptional

Been here a couple of times but this is the 1st time after the renovations. The place looks Fantastic, but the most important the staff is still awesome. They are all So nice and are always ready to help with a smile on their faces!
Carlos, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

The staff and food are excellent the alcohol is limited.
robert, 6-night family trip
Verified Orbitz guest review