2/10 Poor
24 Dec 2024
Beware of unclear policies
As I was arriving at 9am I booked the night before as well as the following night.
Sadly due to their unique rules, I was not allowed to check in upon arrival and was told I had to come back at 2pm.
So basically had to amuse myself for 5 hours after a 14hr flight, and they would not honour the first night.
Of course they had beds available where I could have lied down and not bothered anyone, but they refused to help.
Their policy of kicking everyone out from 10am-2pm was not clear, and you can only check in when they say, not 24hrs. This information was not made clear at time of booking.
Refund refused.
Hotels.com no help.
Suggest a normal hotel without hidden policies when in Tokyo.
Thomas
Thomas, 2-night business trip
Verified Hotels.com guest review