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El Patio Hotel

3.0 star property
City centre hotel within walking distance of Playa del Carmen Main Beach
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for El Patio Hotel

Beach nearby, white sand, beach cabanas
Beach nearby, white sand, beach cabanas
Front of property
Point of interest
Point of interest

Reviews

7.6 out of 10

Good

Popular amenities

  • Non-smoking
    Non-smoking
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi
Main amenities
  • Daily housekeeping
  • Near the beach
  • Outdoor pool access
  • Breakfast available
  • Beach cabanas
  • Free beach club nearby
  • Air conditioning
  • Communal living room
  • Luggage storage
  • Limited hour front desk
  • Tour/ticket assistance
Feel at home
  • Children stay free
  • Private bathroom
  • Television
  • Daily housekeeping
  • Minibar
  • Access to nearby outdoor pool

Room options

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The price is AU$86
includes taxes & fees
27 Nov - 28 Nov
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About the area

Map
Calle 26 Nte, Mza 59, Lt. 03, No. 320, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Quinta Alegría Shopping Mall - 4 min walk - 0.4 km
  • Mamitas Beach - 5 min walk - 0.5 km
  • Playa del Carmen Main Beach - 5 min walk - 0.5 km
  • Playa del Carmen Maritime Terminal - 18 min walk - 1.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.2 miles/19.7 km

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪La Vagabunda - ‬1 min walk
  • ‪Ambasciata d'Italia Ristorante - ‬1 min walk
  • ‪El Diez Parrilla Argentina - la 5ta Avenida, Playa del Carmen - ‬1 min walk
  • ‪La Vaca Gaucha - ‬1 min walk

About this property

El Patio Hotel

El Patio Hotel puts you in a great location, within a short 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Also, Mamitas Beach and Playa del Carmen Maritime Terminal are a short five-minute drive away. Fellow travellers say great things about the overall property condition.

Languages

English, Spanish

At a glance

Hotel size

  • 18 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: 7:00 AM
  • Contactless check-in and check-out are available
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from noon - 4:00 PM
  • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • Prior to arrival, you must complete online registration via a secure link
  • You will be asked to provide the property with a copy of your government-issued photo ID after booking
  • If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
  • This property's beach club is 600 yards (550 metres) away.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (8 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))

Parking

  • Off-site parking within 33 ft (USD 120 per day), from 10:00 AM to 10:00 PM
  • Street parking available

Other information

  • Smoke-free property
  • No alcohol served on site

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:30 AM–11:00 AM

Travelling with children

  • Children stay for free (see details)

What to do

  • Free beach club nearby
  • Beach nearby
  • Access to nearby outdoor pool

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Luggage storage
  • Beach cabanas (surcharge)

Facilities

  • 1 building/tower
  • Built in 1999
  • Communal living room
  • Outdoor furniture

Accessibility

  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Window screens

Sleep well

  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Bidet
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Complimentary wireless Internet access (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of approximately USD 5.7 for adults and USD 5.7 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Parking

  • Parking is available nearby and costs USD 120 per day (33 ft away; open 10:00 AM to 10:00 PM)

Policies

Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
On-site parties or group events are strictly prohibited.
Long-term renters welcome.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards, mobile payments and cash.
Mobile payment options include: PayPal.
Cashless transactions are available.
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Condohotel El Patio
Condohotel Patio
Condohotel Patio Condo
Condohotel Patio Condo El
CondoHotel El Patio Riviera Maya/Playa Del Carmen, Mexico
El Patio Apartments Apartment Playa del Carmen
El Patio Apartments Playa del Carmen
El Patio Hotel Playa del Carmen
El Patio Playa del Carmen
El Patio Hotel

Frequently asked questions

Are pets allowed at El Patio Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at El Patio Hotel?
No, unfortunately. However, there's street parking available.
What are the check-in and check-out times at El Patio Hotel?
Check-in start time: 3:00 PM; check-in end time: 7:00 AM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
Is there an on-site casino at El Patio Hotel?
No, this hotel doesn't have a casino, but Riviera Gran Casino (12-min walk) is nearby.
What is there to do at El Patio Hotel and nearby?
El Patio Hotel has beach cabanas and access to a nearby outdoor pool.
What's the area around El Patio Hotel like?
El Patio Hotel is in Downtown Playa del Carmen, a short 5-minute walk from Playa del Carmen Main Beach and 5 minutes' walk from Mamitas Beach.

El Patio Hotel Reviews

Reviews

7.6

Good

8.4/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Fair

Natalia, 3-night trip
Verified Expedia guest review

4/10 Fair

Convenient and clean. Bathroom did not match the pictures.
1-night trip
Verified Hotels.com guest review

4/10 Fair

On checkin we found a somewhat accommodating reception by the manager who ended up moving us to the building next door. At the time I was impressed as the building next door was much nicer than the Alma and Mar building. From there it kind of went downhill. They only provide one key and they have almost no reception presence. We ended up getting locked out of the hotel late at night when I had to leave the key with my son in the room. I called the building. Their response was “wait until another guest comes and then sneak in the door behind them.” After 40 minutes I ended up having to do just that. Second issue: There was NO internet in the room and not only did my daily reminders of that fact to hotel staff go unanswered, the manager actually started yelling at me on the third day of my request. I know. First world problems right? lol anyway. I pushed my flight back a day but I decided it was more pleasant to pay more money at another hotel AND repack AND move hotels AND unpack again rather than extend my stay for a single night. that pretty much says it all.
Michael, 4-night family trip
Verified Expedia guest review

2/10 Poor

What I don’t like is that after 9 pm there was no water. I tried to contact the hotel but never got an answer back. Bedsheets were stained. What I did like is that it was close to everything.
Victoria, 3-night family trip
Verified Expedia guest review

2/10 Poor

Maria Zenaida, 6-night trip
Verified Orbitz guest review

2/10 Poor

Stinky
Julian, 1-night family trip
Verified Expedia guest review

2/10 Poor

One of my worst experience.
Julian, 1-night family trip
Verified Expedia guest review

4/10 Fair

Alexis, 2-night trip
Verified Expedia guest review

8/10 Very good

Value and great location
Niles, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Steven, 8-night trip
Verified Hotels.com guest review

2/10 Poor

hubo un corte de energía y la plomería no funcionaba para mi estadía, mechones de cabello de otra persona en la cama y en el baño
Joseph, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Yadira, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Lorne, 1-night trip
Verified Expedia guest review

2/10 Poor

Ghostly reservation!
The hotel did not have my reservation! Blamed the system. Gave me a smaller unit than what I had reserved through your site, and paid slightly more.
Alejandro, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very kind and attentive staff. Enjoyed every moment of my stay at Alma y Mar.
Yarileidy, 4-night trip with friends
Verified Expedia guest review

8/10 Very good

This is a classic old style Mexican hotel. The bright colours, authentic tiling, & interior was pleasing. You can stay at a mc-resort and not know what country you are in. Not here. Must like Mexican music blaring, have patience with low water pressure, and the occasional smell from plumbing. Located off 5th avenue where people congregate. Food in the area is diverse and good. 5 mins walk to Maritsa beach which has a sandy bottom.
Verified Expedia guest review

8/10 Very good

Good bang for your bucks
Simple clean room that has AC and TV Bathroom kinda dated but water was hot and for $23 a night I think it was great for that price I would definitely stay there again if I was to return
Rachel, 10-night trip
Verified Hotels.com guest review

4/10 Fair

The room had a foul smell and was extremely dusty. Luckily i was only there for 1 night. This is definitely a 2 star property at best. Try soul beach or hacienda paradise for a similar price
Samantha, 1-night romance trip
Verified Expedia guest review

4/10 Fair

I knew because of the price this would not be a 4 star hotel Which was fine but what wasn't fine was the fact that the first room they put us in smelled like sewer and mold so I asked to be moved. Once we moved to different room that had a balcony thank goodness so we could leave the windup open to elevate the constant smell of the sewer. There were nit blankets for the bed only a top sheet, no hot water in the bathroom sink and when we asked for more towels we were told there weren't any because the maids had not brought them back from the laundry. When we are going to the beach we asked for beach towels which the info on the hotel said were included we were told there weren't any. The only thing good about this hotel is the location it's right in the middle of the tourist strip on 5th other then that it's not worth the price.
Renee, 7-night romance trip
Verified Expedia guest review

2/10 Poor

THEFT from housekeeping. I hate to leave a review like this, but feel like it's important to note. Everything was good here, until I realized cash was missing from my bag on the last day. No one was in my room except housekeeping. I understand I should've put my cash in the safe, but still, there is no other explanation than someone who worked there stole. I'm certain. The hotel wouldn't do anything about it, and it definitely put a damper on my stay here.
Keith, 7-night trip
Verified Expedia guest review

6/10 Good

Strange story… We arrived at Alma Y Mar Suites to learn they did not have a room for us, despite the fact that we had made a reservation several months earlier. They had even messaged us earlier in the day asking what time we would arrive. We assured them that we would be arriving around 3 PM. But upon arrival, their system did not have a room for us. They offered to put us up in another hotel, but suggested that we would need to provide our own transportation to get there. After much insistence, the person at the desk finally agreed to pay for our cab fare, and actually walked with us to the street corner to hail and pay for the cab. Fortunately, this all worked out well, as the new hotel received us and provided a comparable room without any additional funds. So to the credit of the receptionist at Alma Y Mar, we were ultimately taken care of, albeit one hour later during the heat of the afternoon. My limited Spanish and her limited English made the situation more difficult, but we were thankful to be placed. Clearly, the management system of their room inventory needs some work.
Brad, 1-night family trip
Verified Orbitz guest review

2/10 Poor

Sati, 4-night trip
Verified Travelocity guest review

2/10 Poor

The room was dirty. The sheets and towels were stained. The sheets did not fit the bed. No blankets or covers, only a thin sheet. Low water pressure. The shower did not drain well. When we complained to the person at the front desk she tried contacting the manager but there was never any answer. We never got blankets and only got replacement towels if ours ccx were wet. They refused to give us extra towels to use as bed covers since there were no blankets. The front desk ladies tried to help but management was totally uncooperative. One of our worst hotel experiencies anywhere. Also one morning there was no city water and the hotel cistern was broken do no water in the morning. Despite our many attempts at contacting the manager we never heard from them. I would not recommend staying here. The location is great, but not worth putting up with the abuse and at these prices.
Jose, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Great Place
This place is perfectly located close enough to the bustling 5th Avenue strip and just 2 blocks from a nice beach. There is a great restaurant right next door. It’s quiet and clean.
William, 7-night family trip
Verified Hotels.com guest review

4/10 Fair

We expected more. Electrical and bad smell problems. As well the Mgr. Didn’t give us the right room when checked in. Gave us single rooms although our purchased was for doble accommodating.
Patrícia, 10-night family trip
Verified Expedia guest review