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Novotel London Canary Wharf Hotel

4-star hotel in Canary Wharf with indoor pool and restaurant

  • Free WiFi

Image gallery

  • Terrace/Patio
  • Terrace/Patio
  • Pool
  • Pool
  • Terrace/Patio
Terrace/Patio. Image 1 of 80.
1 / 80Terrace/Patio
40 Marsh Wall, London, E14 9TP, England, United Kingdom
  • Breakfast staff were rude,not all but some. Otherwise everything was good

    Jan. 2, 2020

  • Cool atmosphere and location, and very clean but unfortunately we found this hotel to be…

    Jun. 28, 2019

See all 575 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Transport options
  • Free WiFi
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 313 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Rooftop terrace
  • Breakfast available

For families

  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Free toiletries
  • Terrace
  • Daily housekeeping

What’s around

  • In Canary Wharf
  • Financial District - 2.6 mi / 4.2 km
  • Brick Lane - 2.6 mi / 4.2 km
  • Victoria Park - 2.7 mi / 4.3 km
  • Tower Bridge - 2.8 mi / 4.6 km
  • O2 Arena - 2.8 mi / 4.6 km
Due to COVID-19, this property’s food and beverage options may be limited.

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Executive Room, 1 King Bed (Premium)
  • Superior Double Room, 1 King Bed
  • Superior Twin Room, 2 Single Beds
  • Deluxe Twin Room
  • Executive Suite, 1 King Bed
  • Studio, 1 King Bed
  • Superior Double Room, 1 King Bed, City View
  • Superior Twin Room, 2 Single Beds, City View

What’s around


  • In Canary Wharf
  • Financial District - 2.6 mi / 4.2 km
  • Brick Lane - 2.6 mi / 4.2 km
  • Victoria Park - 2.7 mi / 4.3 km
  • Tower Bridge - 2.8 mi / 4.6 km
  • O2 Arena - 2.8 mi / 4.6 km
  • Queen Elizabeth Olympic Park - 3 mi / 4.8 km
  • Tower of London - 3.1 mi / 5 km
  • Liverpool Street - 3.5 mi / 5.6 km
  • Sky Garden - 3.5 mi / 5.6 km
  • London Stadium - 3.5 mi / 5.7 km

Getting around

  • London City Airport (LCY) - 15 min drive
  • Heathrow Airport (LHR) - 66 min drive
  • Gatwick Airport (LGW) - 69 min drive
  • Stansted Airport (STN) - 42 min drive
  • Luton Airport (LTN) - 56 min drive
  • Limehouse Station - 24 min walk
  • Shadwell Station - 5 min drive
  • Wapping Station - 6 min drive
  • Heron Quays DLR Station - 6 min walk
  • South Quay DLR Station - 6 min walk
  • Canary Wharf Underground Station - 8 min walk
Profile: Canary Wharf

Profile: Canary Wharf

Canary Wharf, along the London Docklands, is a business district with a thriving social scene. Dotted with towering skyscrapers, the area is home to major financial and real estate companies. The iconic 50-story tower, One Canada Square, is located here. Luxurious hotels add glamour to the tranquil streets, and you’ll find plenty of opulent picks in the area’s 5 shopping malls.

You can study the area’s history at the Museum of the Docklands, which offers free tours and an interactive learning space for kids. The dining scene draws more than just area employees—it’s packed with cafes and gourmet eateries.

See on map
40 Marsh Wall, London, E14 9TP, England, United Kingdom

At a glance

Hotel size

  • This hotel has 313 rooms
  • This hotel is arranged over 39 floors


  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Children under 18 years of age traveling without a parent or legal guardian are required to provide a signed authorization document and copy of the signer’s ID upon arrival. Please contact the hotel directly for the relevant authorization form.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child stays free when occupying the parent or guardian's room, using existing bedding


  • Pets allowed*
  • Restrictions apply*


  • Free WiFi in public areas
  • Free WiFi in rooms

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service

Things to do

  • Indoor pool
  • Fitness facilities

Working away

  • Business centre
  • Meeting rooms
  • Computer station


  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff


  • Year Built – 2016
  • Lift
  • Rooftop terrace
  • Terrace


  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet
  • Bathroom emergency pull cord

Languages Spoken

  • English
  • French
  • German
  • Italian
  • Portuguese
  • Russian
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 55-inch flat-screen TV
  • Digital TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Canary Coffee - Onsite coffee shop.

BOKAN 37 - This fine-dining restaurant specializes in international cuisine and serves breakfast, brunch, and dinner. Open daily.

BOKAN 38 - This cocktail bar serves light fare only. Open daily.

BOKAN 39 - Onsite rooftop bar. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of GBP 25 per person (approximately)

PetsPay at property

  • Pets are allowed for an extra charge of GBP 25 per pet, per night
  • Contact the property at the number on the booking confirmation for details on pet restrictions

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard and American Express. Cash is not accepted.

Also known as

  • Novotel London Canary Wharf Hotel
  • Novotel London Canary Wharf Hotel London
  • Novotel London Canary Wharf Hotel Hotel London
  • Novotel London Canary Wharf
  • Novotel London Canary Wharf (opening November 2016)
  • Novotel London Canary Wharf England
  • Novotel London Canary Wharf (Opening soon)
  • Novotel London Canary Wharf
  • Novotel London Canary Wharf Hotel Hotel

*See fees & policies for additional details or extra charges


  • Yes, Novotel London Canary Wharf Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's an indoor pool.
  • Yes, pets are welcome. There's a charge of GBP 25 per pet, per night.
  • You can check in from 3 PM - midnight. Check-out time is noon. Express check-out and contactless check-in and check-out are available.
  • Yes, Canary Coffee offers international cuisine. Nearby restaurants include Goodman (5-min walk), Notes Coffee Roasters (7-min walk), and Birley Salt Beef Bar (8-min walk).
  • Novotel London Canary Wharf Hotel has an indoor pool and a fitness center.
  • 10.0.Exceptional

    There are have a very good service at this hotel. Location is very good, and everything is very convenient. We have a wonderful stay at this place.

    3 night romance trip, Apr. 4, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Short business trip to London

    I found it difficult to get really good dining in this area.

    Ole, 3 night business trip, Mar. 21, 2019

    Verified guest review

  • 8.0.Very good

    Rooftop bar was closed - which was disappointing. Staff in the lobby and breakfast were excellent - super friendly and accommodating however the dinner staff at Bokan not so much. Amenities were ok - however very disappointed that 2/4 elevators were not operational. I read reviews from September/October saying the same and it’s poor that it is now November and still only 2 (very small) elevators are functioning. Rooms are small but this is to be expected of London / EU. Bathroom design was odd......

    3 night trip, Oct. 27, 2018

    Verified Expedia guest review

  • 4.0.Fair


    Talsia, 1 night trip, Sep. 18, 2021

    Verified guest review

  • 10.0.Exceptional

    Lovely hotel

    Lovely hotel and the room was superb. Check in quick and friendly. Room service was prompt. Take the lift to the roof terrace on floor 38. Wort going for the view. Only drawbacks the room service menu was limited. No on-site parking available which is a pain. Car park suggestions from Novotel on the website would be a help. We parked at Asda which was a 15 minute walk.

    Susan, 1 night trip, Sep. 11, 2021

    Verified guest review

  • 10.0.Exceptional

    Great views and location

    Absolutely amazing stay. Great views, lovely room very clean everything you need. Stayed over August bank holiday as attended a party at the hotel. The staff were excellent and couldn’t do enough for you. Micheal was amazing big thank you to him he went out of his way to help us. Perfect location as the hotel is situated next to the station plus lots of eateries and shops. Would highly recommend.

    Larry, 2 night trip, Aug. 29, 2021

    Verified guest review

  • 6.0.Good

    Great location and hotel. Very clean although bar stuff were rude.

    Archie, 1 night trip, Aug. 28, 2021

    Verified guest review

  • 2.0.Poor


    Booked for a double room and was given two twins pushed together. When i spoke with the manager all he said was that shouldn’t be the case and he’ll look into it. Didn’t receive an apology or anything. Stains on the chair as well

    Kaza, 1 night trip, Aug. 27, 2021

    Verified guest review

  • 8.0.Very good

    Overall stay was good۔ Breakfast was a bit disappointing، a bit cold and not much vegetarian variety۔

    Fakhra, 3 night family trip, Aug. 27, 2021

    Verified guest review

  • 6.0.Good

    Good but needs some tweaks

    Went here for a birthday treat with my partner and was disappointed with our experience. Firstly, our room upon entering was ok not what it looked like in the pictures very small and once settled noticed loads of stains on the chair, walls and carpet(see photos), and hairs in the bathroom and leaky shower for the price I paid I would expect it to be immaculate. Lastly the breakfast was the biggest shambles I have encountered at any hotel stay. We were asked to book a 30minute slot for our breakfast because of covid and not wanting too many people in one place, which is fair enough. However when we went up to be seated for our breakfast there was a massive queue in a very narrow space and had to wait 20minutes past our slot to be seated to then be told it is a buffet breakfast. Please explain how having to book to reduce numbers because of covid then serve a buffet where all guests then touch the same serving spoons and breath on the food makes any sense!! If it had of been advertised that it was a buffet style breakfast when booking I would have never stayed here. Very unhappy with my birthday stay. Only pleasant side was the view and our dinner at burger and lobster!

    hayley, 1 night trip, Aug. 21, 2021

    Verified guest review

See all 575 reviews