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All properties in Cartagena, Bolivar, Colombia
1 room, 2 adults

Hotel Mansión

4-star4 stars
Calle del Sargento Mayor 6-21, Cartagena, Bolivar, 0013, Colombia

Adults-only hotel with 3 outdoor pools, near Santo Toribio Church
  • Free cooked-to-order breakfast and free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
Vibe
Awesome vibe
Room
Great room
Cleanliness
Clean
Breakfast
Breakfast is average

Hotel Mansión

  • Deluxe Double Room
  • Suite, Balcony
  • Gran Suite

What’s around Hotel Mansión

Landmarks

  • In Cartagena Walled City
  • Clock Tower - 9 min walk
  • Cartagena de Indias Convention Center - 12 min walk
  • San Felipe de Barajas Castle - 23 min walk
  • Bocagrande Beach - 23 min walk
  • Santo Toribio Church - 1 min walk
  • House of Gabriel Garcia Marquez - 3 min walk
  • Cartagena Cathedral - 6 min walk

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 19 min drive

At a glance

Key facts

Hotel size

  • This hotel has 7 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum guest age is 15
  • Minimum check-in age is 18

Travelling with others

Children

  • Parents must have child's birth certificate and photo ID *

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Payment types at the property

  • Cash

Other information

  • Caters to adults only
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free cooked-to-order breakfast daily
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Number of outdoor pools - 3
  • Pool sunloungers
  • Full-service spa
  • Pool umbrellas
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Year Built – 1718
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Library
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Partially open bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer
Be entertained
  • 55-inch Smart TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Tcherassi Spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

The spa is open select days. Guests under 18 years old are not allowed in the spa.

Dining

Vera - Overlooking the garden, this fine-dining restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner.

Aquabar - This bar overlooks the pool and garden. Open daily.

Hotel Mansión’s small print

Also known as

  • Tcherassi Hotel Cartagena
  • Mansión Tcherassi
  • Hotel Mansión Hotel
  • Hotel Mansión Cartagena
  • Hotel Mansión Hotel Cartagena
  • Tcherassi Hotel
  • Tcherassi Cartagena
  • Tcherassi
  • Mansión Tcherassi Hotel Cartagena
  • Mansión Tcherassi Cartagena
  • Mansión Tcherassi Cartagena

Policies

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Only registered guests are allowed in the guestrooms.

  • Pool access available from 8:30 AM to 4:00 PM.
  • Guests under 18 years old are not allowed in the spa.

    This property does not have elevators.

    Guests can rest easy knowing there's a smoke detector, a security system, and a first aid kit on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Contactless check-in is available.

    Individually-wrapped food options are available for breakfast.

    Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    Mandatory fees

    You’ll be asked to pay the following charges at check-in or check-out:

    • For stays on or after January 1, 2021, citizens of Colombia and foreigners staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Foreigners on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

    Optional extras

    Early check-in can be arranged for an extra charge (subject to availability, amount varies)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Hotel Mansión

    • Does Hotel Mansión offer free cancellation for a full refund?
      Yes, Hotel Mansión does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is Hotel Mansión currently open?
      This property is closed from March 19 2020 to August 31 2020 (dates subject to change).
    • Is there a pool at Hotel Mansión?
      Yes, there are 3 outdoor pools. Guests have pool access from 8:30 AM to 4:00 PM.
    • Are pets allowed at Hotel Mansión?
      Sorry, pets and service animals aren't allowed.
    • What are the check-in and check-out times at Hotel Mansión?
      You can check in from 3:00 PM to midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon.
    • Are there restaurants at or near Hotel Mansión?
      Yes, there's an onsite restaurant that serves Italian cuisine.
    • What is there to do near Hotel Mansión?
      Recommended spots to visit include Santo Toribio Church (1-min walk) and House of Gabriel Garcia Marquez (3-min walk), along with Cartagena Cathedral (6-min walk) and San Pedro Claver Church and Convent (8-min walk).

    Recent reviews

    Very good 8.2 From 23 reviews

    Exceptional 10.0
    Lively Cartagena
    A lovely hotel with nice amenities. Located well in the walled city. Room was street front but was quiet at night. Nice sitting areas on the balcony and outside the room. Small rooftop pool was great also for some down time.
    valerie, us2 night romance trip
    Good 6.0
    nice place but disappointing service
    the service was excellent for the first 24 hrs with a caveat. we had a very early arrival & they were able to let us check in at 12:30 pm instead of 3 pm. however, we were never reminded to come down for the complimentary breakfast. we overlooked this detail when we booked (our 2nd stay at the end of our trip at another nearby hotel mentioned the breakfast hours & that is when we realized we never received breakfast at Mansión Tcherassi). On our 3rd morning (we booked 4 nights), i noticed that they did not give us the complimentary coffee pods for our coffee maker in our room. we called the front desk and they told us we would be charged since they only provided it once (even though we had received the pods for our first 2 nights). we found this to be very petty -- the norm in the hotel industry is free coffee pods per the nights booked, not once for your entire stay. and one would think that at this time they would have mentioned our complimentary breakfast. i also had to ask for bath salts every night since they only provided for our first night. our suite had a lovely freestanding soaking tub, so again, one would assume they would have replenished the bath salts with each daily cleaning. for a hotel this caliber we were pretty disappointed in these details.
    idil, us4 night romance trip
    Exceptional 10.0
    Beautifully designed and very comfortable hotel
    We enjoyed our stay due to the well appointed interiors, friendly staff and comfortable bedrooms and beds. The only observation is that the hot water took a little bit of time to warm up, however because Cartagena is so hot this was not a big issue. Breakfast was delicious.
    us3 night trip

    Hotel Mansión

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