Estelar Cartagena de Indias Hotel

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Pool
Outdoor pool
Pool
Superior Room, 1 King Bed | Room

Overview of Estelar Cartagena de Indias Hotel

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Estelar Cartagena de Indias Hotel

4.0 star property
Beach hotel in Cartagena with spa and outdoor pool

8.8/10 Fabulous

1,003 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
The price is AU$220
Price available on 30/10/2022
Map
Carrera 1 con Calle 12 Esquina, Cartagena, Bolivar, 130001
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool and 3 spa tubs
  • Rooftop terrace
  • Breakfast available
  • Fitness center
  • Sauna
  • Children's pool
  • Pool bar
  • Room service
For families
  • Children stay free
  • Children's pool
  • Private bathroom
  • Separate sitting area
  • Television
  • Terrace

Choose dates to view prices

About this area

What's nearby

  • In Bocagrande
  • Bocagrande Beach - 1 min drive
  • Cartagena de Indias Convention Center - 3 min drive
  • Ayala Center - 8 min drive
  • Clock Tower - 11 min drive
  • Blanca Beach - 66 min drive

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 10 min drive
  • Airport shuttle (surcharge)

About this property

Estelar Cartagena de Indias Hotel

4-star hotel in the heart of Bocagrande
A roundtrip airport shuttle, a poolside bar, and a rooftop terrace are just a few of the amenities provided at Estelar Cartagena de Indias Hotel. Indulge in a massage, a manicure/pedicure, and a facial at the onsite spa. Be sure to enjoy a meal at Restaurante Piso 12, the onsite theme restaurant. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, with sun loungers
  • Free self parking
  • Buffet breakfast (surcharge), luggage storage, and a front desk safe
  • Tour/ticket assistance, a porter/bellhop, and smoke-free premises
  • Guest reviews say great things about the breakfast and proximity to shopping
Room features
All 338 rooms boast comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and separate sitting areas. Guest reviews highly rate the comfortable rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • 32-inch flat-screen TVs with cable channels
  • Wardrobes/closets, separate sitting areas, and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows industry cleaning and disinfection practices of CovidClean (Safehotels - global expert)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
At check-in, guests must provide a record of full COVID-19 vaccination
This information is provided by our partners.

At a glance

Hotel size

  • 338 rooms
  • Arranged over 52 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide a record of full COVID-19 vaccination

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide a record of full COVID-19 vaccination

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Parents must have child's birth certificate and photo ID*

Pets

  • Pets allowed (dogs and cats only, 1 per room, up to 33 lbs)*
  • Specific rooms only, restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Children's pool

What to do

  • Beach nearby

Working away

  • Business center
  • 4 meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 2016
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • 3 spa tubs
  • Sauna

Accessibility

  • Elevator
  • In-room accessibility
  • Wheelchair-accessible registration desk

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and manicures and pedicures. The spa is equipped with a sauna. The spa is open select days.

Dining

Restaurante Piso 12 - This theme restaurant serves breakfast, lunch, and dinner.
51SKYBAR - Onsite rooftop bar. Open daily.
Lobby Bar Piso 15 - Onsite bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Optional extras

  • Buffet breakfast is offered for an extra charge of COP 56160 for adults and COP 56160 for children (approximately)
  • Airport shuttle service is offered for an extra charge of COP 70000 per vehicle (roundtrip)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Renovations and closures

The property will be renovating from April 10 2023 to August 31 2023 (completion date subject to change). The following areas are affected:
  • Spa tub
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Children & extra beds

  • If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Pets

  • Pets are allowed for an extra charge of COP 95200 per pet, per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

At check-in, guests must provide a record of full COVID-19 vaccination.

This property affirms that it adheres to the cleaning and disinfection practices of CovidClean (Safehotels - global expert).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards and cash.

Also known as

Estelar Cartagena De Indias Hotel Centro De
Estelar Cartagena Indias Hotel
Estelar Indias Hotel
Estelar Cartagena Indias
Estelar Indias
Estelar Cartagena De Indias
Estelar Cartagena de Indias Hotel Hotel
Estelar Cartagena de Indias Hotel Cartagena
Estelar Cartagena de Indias Hotel Hotel Cartagena

Frequently asked questions

Does Estelar Cartagena de Indias Hotel offer free cancellation for a full refund?
Yes, Estelar Cartagena de Indias Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Estelar Cartagena de Indias Hotel?
As of 29 Sept 2022, prices found for a 1-night stay for 2 adults at Estelar Cartagena de Indias Hotel on 30 Oct 2022 start from AU$220, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Estelar Cartagena de Indias Hotel?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Estelar Cartagena de Indias Hotel?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Estelar Cartagena de Indias Hotel?
Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 33 lbs per pet. There's a charge of COP 95200 per pet, per night.
Is parking offered on site at Estelar Cartagena de Indias Hotel?
Yes, there's free self parking.
Is airport shuttle service offered by Estelar Cartagena de Indias Hotel?
Yes, an airport shuttle is available. The charge is COP 70000 per vehicle roundtrip.
What are the check-in and check-out times at Estelar Cartagena de Indias Hotel?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
Is there an onsite casino at Estelar Cartagena de Indias Hotel?
No, this hotel doesn't have a casino, but Rio Cartagena Casino (17-min walk) is nearby.
What is there to do at Estelar Cartagena de Indias Hotel and nearby?
Estelar Cartagena de Indias Hotel has a spa and an outdoor pool, as well as a fitness center.
Are there restaurants at or near Estelar Cartagena de Indias Hotel?
Yes, there's an onsite restaurant, Restaurante Piso 12. Nearby restaurants include Chef Julian (12-min walk), Gokela (13-min walk), and Juan Valdez Café (14-min walk).
What's the area around Estelar Cartagena de Indias Hotel like?
Estelar Cartagena de Indias Hotel is located near Bocagrande Beach in Bocagrande, a short 19-minute walk from Clock Tower and 19 minutes' walk from San Pedro Claver Church and Convent. Travelers say the local area is very walkable perfect for shopping.

Overall score and ratings

8.8

Fabulous

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.7/10

Eco-friendliness

8/10 Very good

Family wedding in Cartagena
The resort itself is lovely and we stayed in a king one bedroom suite with two bathrooms. The room was one of the largest we have ever had at a luxury hotel. Our only complaint is the lack of information available to guests. We never went to the 51 skybar because it was either closed for a private event or did not open on Mondays, for example. There was no overall information booklet to tell you about the spa, gym or room service/restaurant options. I realize this hotel is in a spanish speaking country, but I am guessing there are alot of US residents visiting here, so having a better format for guest information and adding english to instructions would have been very helpful and allowed us to fully use the resort.
6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Frank Falcon, 1-night trip
Verified Hotels.com guest review

6/10 Good

Good hotel let down by service.
Booked a room that included a wine bottle, it never arrived despite speaking with the front desk multiple times. “It’s on it’s way”. Lies. Woken up in the morning to repeated knocking despite do not disturb by service personnel asking if we had clothes to clean (never requested clothes cleaning). Two small cockroaches near the mini bar, otherwise very clean, spacious rooms with an unobstructed view to the ocean and friendly staff. Breakfast is worth it.
1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

If you don't mind being under suspicion...it's ok
All was good but I don't like the check out routine where you have to show a little "permission slip" that you have checked out before leaving the building. As if the hotel is questioning the integrity of the guests
Jose, 1-night trip
Verified Hotels.com guest review

8/10 Very good

10-night family trip
Verified Hotels.com guest review

8/10 Very good

Lindsay, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Nice looking hotel , shame they can’t run iit well
Service slow and not very good. Booking had free upgrade, late check out and free bottle of wine, none was provided even showing the booking and asking servers times. Sauna and hot tube not in operation, not sure why they would get them fixed straight away.
1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Guillermo Giovnni, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Johanna, 3-night trip
Verified Hotels.com guest review

2/10 Poor

Claudia vanessa, 3-night trip
Verified Hotels.com guest review