Charleston Santa Teresa Cartagena

Photo gallery for Charleston Santa Teresa Cartagena

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Outdoor pool
Master Suite | Room
Superior Double Room, 2 Queen Beds | Room
Grand Suite | Living area

Overview of Charleston Santa Teresa Cartagena

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Charleston Santa Teresa Cartagena

5.0 star property
Luxury hotel in Cartagena Walled City with 3 restaurants and spa

9.2/10 Superb

552 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
  • Meeting Facilities
Map
Carrera 3 # 31-23, Centro Plaza de Santa Teresa, Cartagena, Bolivar, 130001
Main amenities
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Rooftop terrace
  • Breakfast available
  • Fitness center
  • Free use of bicycles
  • Seasonal outdoor pool
  • 24-hour room service
  • 24-hour business center
  • Conference center
  • 3 meeting rooms
For families
  • Children stay free
  • Free cribs/infant beds
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities

Choose dates to view prices

About this area

What's nearby

  • In Cartagena Walled City
  • Ayala Center - 4 min drive
  • Bocagrande Beach - 2 min drive
  • Cartagena de Indias Convention Center - 6 min drive
  • Clock Tower - 10 min drive
  • Blanca Beach - 66 min drive

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 14 min drive
  • Airport pick-up service

About this property

Charleston Santa Teresa Cartagena

5-star historic hotel revitalized in 2021 and located in the heart of Cartagena Walled City
Take advantage of an airport pick-up service, a rooftop terrace, and designer stores on site at Charleston Santa Teresa Cartagena. Treat yourself to a facial, aromatherapy, or a sports massage at the onsite spa. Be sure to enjoy a meal at any of the 3 onsite restaurants, which feature local and international cuisine and a poolside location. In addition to laundry facilities and a bar, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
Other perks at this hotel include:
  • A seasonal outdoor pool with sun loungers, pool umbrellas, and a lifeguard on site
  • Buffet breakfast (surcharge), free bicycle rentals, and a banquet hall
  • Bicycle tour information, massage treatment rooms, and a computer station
  • A porter/bellhop, wedding services, and a 24-hour front desk
  • Guest reviews give top marks for the breakfast, pool, and helpful staff
Room features
All 87 individually furnished rooms offer comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like iPads and pillow menus.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding, Frette Italian sheets, and down comforters
  • Bathrooms with rainfall showers and designer toiletries
  • 55-inch TVs with Netflix, streaming services, and satellite channels
  • Free infant beds, daily housekeeping, and desks

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 87 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Parents must have child's birth certificate and photo ID*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 25+ Mbps)

Parking

  • No onsite parking

Transfers

  • Airport pickup on request (available 24 hours)*

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
  • 3 restaurants
  • Bar/lounge
  • Private dining
  • 24-hour room service

Traveling with children

  • Children stay free
  • Lifeguard on site

What to do

  • Shopping
  • Bicycle tour information
  • Use of nearby fitness center
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Working away

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Conference center (2626 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1996
  • Rooftop terrace
  • Fitness center
  • Seasonal outdoor pool
  • Designer stores on site
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • iPad
  • 55-inch TV
  • Satellite TV channels
  • Netflix

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free crib/infant bed

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi (speed of 25+ Mbps)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Mobile key entry

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

La Terraza - This poolside restaurant specializes in local and international cuisine and serves breakfast and lunch. Guests can enjoy alfresco dining (weather permitting). Open daily.
Harry`s Cartagena - Overlooking the garden, this fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Plaza Santa Teresa - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 28 for adults and USD 28 for children (approximately)
  • Airport shuttle service is offered for an extra charge of USD 19 per vehicle. Maximum occupancy 2
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Renovations and closures

The following facilities or services will be unavailable from August 31 2022 to November 15 2022 (dates subject to change):
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from May 1 to November 15:
  • Swimming pool
The property will be renovating from July 11 2022 to November 15 2022 (completion date subject to change). The following areas are affected:
  • Swimming pool

Guests will have access to the following alternate facilities during the renovation:

  • Business facilities
  • Health club
  • Recreational facilities

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Children & extra beds

  • Rollaway beds are available for USD 100.0 per night
  • If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 6:00 PM
  • The seasonal pool is open from November 16 to June 30
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards and cash.

Also known as

Cartagena Charleston Santa Teresa
Charleston Santa Teresa Cartagena
Charleston Santa Teresa Cartagena Hotel
Santa Teresa Cartagena Charleston
Charleston Hotel Cartagena
Hotel Santa Teresa Cartagena
Santa Teresa Cartagena
Charleston Santa Teresa Hotel
Charleston Santa Teresa
Charleston Santa Teresa Cartagena Hotel
Charleston Santa Teresa Cartagena Cartagena
Charleston Santa Teresa Cartagena Hotel Cartagena

Frequently asked questions

Does Charleston Santa Teresa Cartagena offer free cancellation for a full refund?
Yes, Charleston Santa Teresa Cartagena does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Charleston Santa Teresa Cartagena?
This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Charleston Santa Teresa Cartagena?
Yes, there's a seasonal outdoor pool. Guests have pool access from 7:00 AM to 6:00 PM. The pool will be unavailable from August 31 2022 to November 15 2022 (dates subject to change).
Are pets allowed at Charleston Santa Teresa Cartagena?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Charleston Santa Teresa Cartagena?
Sorry, there's no onsite parking at Charleston Santa Teresa Cartagena.
Is airport shuttle service offered by Charleston Santa Teresa Cartagena?
Yes, a shuttle from the airport to the hotel is available. The charge is USD 19 per vehicle.
What are the check-in and check-out times at Charleston Santa Teresa Cartagena?
You can check in from 3 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
Is there an onsite casino at Charleston Santa Teresa Cartagena?
No, this hotel doesn't have a casino, but Rio Cartagena Casino (6-min drive) is nearby.
What is there to do at Charleston Santa Teresa Cartagena and nearby?
Have fun during the warmer months with activities such as cycling. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and enjoy other amenities such as a seasonal outdoor pool and a Turkish bath.
Are there restaurants at or near Charleston Santa Teresa Cartagena?
Yes, there are 3 onsite restaurants, featuring alfresco dining, local and international cuisine, and garden views. Nearby restaurants include Wippy (3-min walk), La Vitrola (3-min walk), and San Pedro (4-min walk).
What's the area around Charleston Santa Teresa Cartagena like?
Charleston Santa Teresa Cartagena is a short 6-minute walk from Clock Tower and 10 minutes' walk from Ayala Center. Travelers love the hotel's prime location.

Overall score and ratings

9.2

Superb

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Exceptional

Gabriel, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sidharth, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful hotel. Great location. Amazing staff.
Carolina, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Nicholas, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Kayla, 3-night trip
Verified Expedia guest review

10/10 Exceptional

I love this hotel. Perfect location and beautiful rooms. It has my favorite pool in the old city
Diana, 3-night family trip
Verified Expedia guest review

4/10 Fair

Our biggest issue is that we paid full price for a hotel that didn't have an operational pool. This dramatically reduced my enjoyment.
Brian, 3-night trip
Verified Orbitz guest review

8/10 Very good

Martin, 2-night trip
Verified Expedia guest review

8/10 Very good

El hotel es excelente, muy bien mantenido y ubicado. La piscina estaba fuera de servicio desde hace bastante tiempo
Carlos, 3-night family trip
Verified Expedia guest review

6/10 Good

Overall very good service. There was one problem - we made it to the breakfast at 10:55 and the buffet was closed. That's ok... but we were hungry and asked if we could order a la carte... bottom line we could not eat breakfast or have a coffee... which is ridiculous for a hotel in this category.
Joe, 1-night family trip
Verified Expedia guest review