Hyatt Regency Cartagena

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Outdoor pool
Outdoor pool
Infinity pool
2 Bedroom Residence | Room

Overview of Hyatt Regency Cartagena

Hyatt Regency Cartagena

4.5 star property
Luxury hotel with spa, near Bocagrande Beach

9.2/10 Superb

1,055 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
The price is AU$359
Price available on 30/10/2022
Map
Carrera 1 No 12-118, Cartagena, CO, 130001
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • 3 outdoor pools
  • Breakfast available
  • Free children's club
  • Health club
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
For families
  • Free cribs/infant beds
  • Children's pool
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Cable/satellite TV service

Choose dates to view prices

About this area

What's nearby

  • In Bocagrande
  • Bocagrande Beach - 1 min drive
  • Cartagena de Indias Convention Center - 2 min drive
  • Ayala Center - 8 min drive
  • Clock Tower - 11 min drive
  • Blanca Beach - 66 min drive

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 9 min drive

About this property

Hyatt Regency Cartagena

4.5-star luxury hotel in the heart of Bocagrande
At Hyatt Regency Cartagena, you can look forward to a poolside bar, a terrace, and a coffee shop/cafe. Indulge in a sports massage, aromatherapy, and a body scrub at the onsite spa. Stay connected with free in-room WiFi, and guests can find other amenities such as an arcade/game room and dry cleaning/laundry services.
Additional perks include:
  • 3 outdoor pools and a children's pool, with sun loungers
  • Free self parking
  • Cooked-to-order breakfast (surcharge), a 24-hour front desk, and a porter/bellhop
  • Smoke-free premises, an elevator, and concierge services
  • Guest reviews say great things about the first-rate property condition
Room features
All 285 individually furnished rooms feature comforts such as 24-hour room service and laptop-friendly workspaces, as well as perks like air conditioning and bathrobes. Guest reviews speak positively of the spacious rooms at the property.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and memory foam beds
  • Bathrooms with rainfall showers and hair dryers
  • LCD TVs with cable channels
  • Wardrobes/closets, free infant beds, and coffee/tea makers

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 285 rooms
  • Arranged over 42 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Parents must have child's birth certificate and photo ID*
  • Free children's club

Pets

  • Pets allowed (dogs and cats only, up to 44 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free covered onsite self parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 8:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool

What to do

  • Beach nearby

Working away

  • Meeting rooms
  • Conference center (12917 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Pool loungers

Facilities

  • Built in 2016
  • Safe-deposit box at front desk
  • Terrace
  • Health club
  • 3 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Wheelchairs available on site
  • Wheelchair-width doorways
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • LCD television
  • Cable/satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Alarm clock
  • Egyptian cotton sheets
  • Memory foam mattress
  • Free crib/infant bed

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include sports massages, Swedish massages, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is open select days.

Dining

Amacagua Lounge - This restaurant serves breakfast, lunch, and dinner. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of COP 79000 per person (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
  • If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of COP 80 per accommodation, per stay

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Also known as

Hyatt Regency Cartagena Hotel
Hyatt Regency Cartagena Hotel
Hyatt Regency Cartagena Cartagena
Hyatt Regency Cartagena Hotel Cartagena

Frequently asked questions

Does Hyatt Regency Cartagena offer free cancellation for a full refund?
Yes, Hyatt Regency Cartagena does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hyatt Regency Cartagena?
As of 29 Sept 2022, prices found for a 1-night stay for 2 adults at Hyatt Regency Cartagena on 2 Oct 2022 start from AU$339, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hyatt Regency Cartagena?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hyatt Regency Cartagena?
Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Hyatt Regency Cartagena?
Yes, cats and dogs are welcome, with a maximum weight of 44 lbs per pet. There's a charge of COP 80 per accommodation, per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Hyatt Regency Cartagena?
Yes, there's free self parking.
What are the check-in and check-out times at Hyatt Regency Cartagena?
You can check in from 3:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
Is there an onsite casino at Hyatt Regency Cartagena?
No, this hotel doesn't have a casino, but Rio Cartagena Casino (18-min walk) is nearby.
What is there to do at Hyatt Regency Cartagena and nearby?
Hyatt Regency Cartagena has 3 outdoor pools and a spa, as well as a health club and an arcade.
Are there restaurants at or near Hyatt Regency Cartagena?
Yes, there's an onsite restaurant. Nearby restaurants include Chef Julian (12-min walk), Gokela (14-min walk), and Juan Valdez Café (15-min walk).
What's the area around Hyatt Regency Cartagena like?
Hyatt Regency Cartagena is in Bocagrande, a short 9-minute drive from Rafael Nunez Intl. Airport (CTG) and 19 minutes' walk from Clock Tower.

Overall score and ratings

9.2

Superb

9.6/10

Cleanliness

9.3/10

Staff & service

9.5/10

Amenities

9.6/10

Property conditions & facilities

9.3/10

Eco-friendliness

10/10 Exceptional

Orlando, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing!
Just perfect! The service, the food, the swimming pool and the view!!
Wassila, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Vibiana, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Nightmare
The worst experience it can happens to anyone. Imagine arriving to the hotel really tired with your kids, hungry because you haven’t had lunch yet, they charge the rate for your room and then, the lady at the front desk says that your room is not available. First option, a room with a king bed so 3 of you can sleep there ? Second option, an upgrade room but only for the night so, tomorrow you will have to stop whatever you are doing, come back to the hotel and pack again because we need to change your room. I had to ask for a refund and start looking for a new hotel at 4:00pm. Definitely the worst experience ever.
Wilson, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great waterfront hotel with excellent amenities
Views are incredible, rooms comfortable and very spacious, breakfast choices excellent. Only difficulty is can access only one's own floor, no ability to gather in someone else's room without meeting them in the 12th floor lobby and being personally escorted. For a family preparing for a wedding, this made it quite difficult - but I understand and appreciate the need for security!
Daryl Ann, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Dominique, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

What a view and super comfortable
Great property and easy to get to in Bocagrande. This residence is the way to go. There is a full kitchen and we certainly save some money by going to the Supermercado which was located next-door. Food is so cheap and affordable here, and the supplement of drinks and snacks was certainly helpful to seeing that I had my family staying in this residence. The three pools that are on site are all very nice. The only downside to this property was the food portions when they arrived poolside. I made an order of nachos that was supposed to be loaded and basically received a bowl of chips. You will pay the approximate for alcoholic drinks that you would pay in a big US city when you order drinks at the bar in the pool. All in all, the view from the balcony of this residence never got boring To look at. We will definitely be going back to Cartagena and more than likely spending at least a few nights on this property in one of these Bayview residence again
Nick, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Nice and beautiful place
DIEGO, 1-night family trip
Verified Expedia guest review

8/10 Very good

They added spa charges to my room and I had to prove to them we did not go to the spa during our entire stay. You make a mistake and I have to be delayed at check out and prove you are wrong? Is that Hyatt level customer service? Don’t think so.
Javier, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Jorge, 2-night trip
Verified Expedia guest review