I only stayed 1 night as I was attending a family 21st celebration so I only used the room to get changed in, sleep and then left. However, had a lovely welcome and was helped with my bags upstairs. Everything explained, time agreed for breakfast and thr room had everything you'd expect with a 4* rating eg hairdryer, tea/coffee, bathroom amentities etc. Great sized bathroom in room 16, very quiet room/area, good sleep - bed not as soft as my home one, but this is no reflection on the venue. Fabulous full English breakfast in the morning and the hosts were just lovely, very friendly, always checking everything was great. Town centre locaiton a bonus. Would stay again.