We had quite a few luggages on arrival and Veronica was really helpful in taking us to our room up in Rm16 (mind thereās 4 flights of stairs). Mary on the other hand assisted my husband where to park our car. We were the. offered the most refreshing apple juice which quenched our thirst from the heat, plus my little one enjoyed the chocolate bars (all to himself as he was on holiday).
Our room was at the top-most floor, with just enough space for a family (1 double bed, 1 single). Everything was spic and span. We were handed a personalised welcome note and covid guidelines the hotel is following with regards to room service. The service is very welcoming and nothing is too much trouble.
The whole process of ordering your breakfast choices for the next day is very organised, and my, the breakfasts are so delicious, filling and fruits oh so fresh. Loved the hot salmon in scrambled egg! The breakfast are done in 2 time slots for distancing but it does not make you feel hastened in eating your breakfasts. As Veronica says, āyou are on holiday!ā and indeed, we have felt that we are on holiday from the minute we stepped into the doors of Norwood.
Upon return to our room at the end of each day, weād find a bag of goodies (chocolate bars) hanging on our door, which just makes you feel well-spoilt and looked after. Our little one looks forward to going back to the hotel at the end of each day just so he can get the bag of goodies on the door!
Lovely hosts, thank you so much!