Novotel Manchester Centre, Manchester, United Kingdom

Very comfortable. Staff were excellent.

Absolutely amazing and easy.

Check in very efficient. Stayed in a family room, 1 double and 2 camp beds, beds were very cramped, no room between, no bedside lockers, felt like a double room with fold away beds put in. Double bed was comfortable. Storage was minimum for 4 people. Could do with more hanging hooks in bathroom. 2 glasses in room sleeping 4. Nespresso machine a nice addition to room. Maybe a bottle of complimentary water would also be a good idea? Breakfast was good but limited choice of fresh fruit, pancakes on the menu with fresh berries, but no pancakes in restaurant. Games Area consists of an X box in the corner of the bar which couldnt be used as it had no controllers. Bar is nice but staff kept getting drink orders wrong. Location central, approx 5 min walk to Picadilly Gardens where there are many restaurants etc. Though not relevant to the hotel itself, I was shocked to see so many Homeless people all over the streets and the city itself has gotten very dirty.

Friendly staff and good location

Initial impression on arrival was really good. Unfortunately it wasn't to last. Room size was nice and clean. On our way out for the evening I requested more towels and pillows to be left in the room from reception as there were only one of each which for 2 people isn't ideal. These never arrived. By the time we got back to our room it was late and as we were tired just wanted to sleep and not wait about so did not make a further request. Following this the guests in the room next door had a very vocal and disturbing 'domestic' which included raised voices, bad language and things being thrown at the walls. I called down to reception to report this as my daughter was clearly upset by what she was hearing. I know this incident is out of the hotels control and appreciate that they tried to diffuse it. Upon checkout I was not asked anything about this or offered any form of apology. I have also received and invoice charging me for breakfast which was not requested when asked on check in. I have several events over the coming weeks in Manchester and will be advising everyone in the party I am with not to stay at this hotel. Such a shame as the location is perfect the staff just aren't interested in any form of customer service whatsoever.