See all properties

Hotel Los Itzaes by 5th av

3.0 star property
Hotel with outdoor pool, near Playa del Carmen Main Beach

Photo gallery for Hotel Los Itzaes by 5th av

Relax by the serene pool, overlooking the ocean.
Relax in this serene space with a large bed against a soothing green wall, a comfortable chair, and a potted plant.
Relax in this elegantly furnished room with a polished floor, featuring a large mirror, comfortable chairs, and lush greenery.
Enter the Los Itzaes Hotel through its elegant entrance, featuring a black iron gate, chandelier, and central pillar with the hotel's name and logo.
Enjoy meals in this stylish dining area with a central table and comfortable seating, surrounded by a unique textured pattern and artwork.
Near Quinta Avenida, Hotel Los Itzaes by 5th av is a tranquil retreat with lush gardens and outdoor pool. Unwind in the spa tub or indulge in a massage, then explore nearby Playa del Carmen Main Beach on bike rentals.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Airport transfer
  • Pet-friendly
  • 24/7 front desk
  • Non-smoking
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Breakfast available
  • Beach towels
  • Babysitting
  • Business centre
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning

For families (6)

  • Children stay free
  • Babysitting (surcharge)
  • Rollaway/extra beds
  • Private bathroom
  • Cable/satellite TV service
  • Garden

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

9.4 out of 10
Exceptional
(11 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
TV
Blackout curtains
Ceiling fan
Hairdryer
Private bathroom
  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room

Standard Room

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
TV
Blackout curtains
Ceiling fan
Hairdryer
Private bathroom
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, blackout curtains, soundproofing

Junior Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
TV
Ceiling fan
Separate bedroom
Blackout curtains
Hairdryer
  • 59 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite

Minibar, in-room safe, blackout curtains, soundproofing

Junior Suite

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
TV
Blackout curtains
Ceiling fan
Private bathroom
Deep-soaking bath
  • 59 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Triple Room Standard with View

Minibar, in-room safe, blackout curtains, soundproofing

Triple Room Standard with View

  • Sleeps 5
  • 1 Single Sofa Bed and 2 Queen Beds

View all photos for Double Room Standard with View

Minibar, in-room safe, blackout curtains, soundproofing

Double Room Standard with View

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Single Room Standard

Minibar, in-room safe, blackout curtains, soundproofing

Single Room Standard

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

Similar properties

Rooftop terrace

Sofía by Bunik

  • Pool
  • Spa
  • Free WiFi
  • Air conditioning
8.8 out of 10, Excellent, 1,414 reviews
Sofía by Bunik
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Avenida 10 Lote 3 Esquina calle 6 BIS, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Mamitas Beach - 11 min walk - 1.0 km
  • Playa del Carmen Maritime Terminal - 11 min walk - 1.0 km
  • Playacar Beach - 11 min walk - 1.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.2 miles/19.7 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪YUM YUM by GEORGE - ‬1 min walk
  • ‪Las Quecas de Playa - ‬1 min walk
  • ‪El Cahuamo - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk

About this property

Hotel Los Itzaes by 5th av

Hotel Los Itzaes by 5th av puts you in a great location, within a short 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. You can indulge in massages or body treatments, and Ipanema serves breakfast. An outdoor pool, a snack bar/deli and a terrace are other highlights. Fellow travellers say great things about the helpful staff.

Languages

English, French, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 16 rooms
    • Arranged over 4 floors

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: 5:30 AM
    • Contactless check-in and check-out are available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 2 children (10 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
    • Babysitting*

Pets

    • Pets allowed (dogs only, 2 total, up to 10 kg per pet)*
    • Specific rooms only, restrictions apply*
    • Pets must be supervised
    • Food and water bowls available

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi in rooms

Parking

    • Off-site parking within 16 ft (USD 15 per day)

Transfers

    • Airport shuttle (available 24 hours)*

Other information

    • Smoke-free property
LOB_HOTELS

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • Coffee/tea in a common area
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Babysitting (surcharge)

What to do

  • Beach nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Skydiving nearby
  • Zip-lining nearby

Working away

  • Business centre
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Bike hire
  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • An outdoor pool
  • Banquet hall
ROOM

Room amenities

Be entertained

  • 32-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
STAR_OUTLINE

Special features

Dining

Ipanema – This restaurant only serves breakfast.
MONETIZATION_ON

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of approximately USD 7 to 10 for adults and USD 7 to 10 for children
  • Airport shuttle service is offered for an extra charge of USD 130 per vehicle (return)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 10.0 per stay

Pets

  • Pet deposit: USD 100 per stay
  • Pets are allowed for an extra charge of USD 10 per pet, per day

Parking

  • Parking is available nearby and costs USD 15 per day (16 ft away)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
This property does not have lifts.
Guests can rest easy knowing that there's a smoke detector on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts major credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Itzaes
Los Itzaes
Los Itzaes Hotel
Los Itzaes Hotel Playa Del Carmen
Los Itzaes Playa Del Carmen
Hotel Los Itzaes
Los Itzaes Hotel Riviera Maya/Playa Del Carmen, Mexico
Los Itzaes Hotel
Los Itzaes By 5th Av Carmen
Hotel Los Itzaes by 5th av Hotel
Hotel Los Itzaes by 5th av Playa del Carmen
Hotel Los Itzaes by 5th av Hotel Playa del Carmen
HELP_OUTLINE

Frequently asked questions

Does Hotel Los Itzaes by 5th av offer free cancellation for a full refund?

Yes, Hotel Los Itzaes by 5th av does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Los Itzaes by 5th av?

Yes, there's an outdoor pool.

Are pets allowed at Hotel Los Itzaes by 5th av?

Yes, dogs are welcome, with a limit of 2 total and maximum weight of 10 kg per pet. There's a charge of USD 10 per pet, per day, and there's also a deposit of USD 100 per stay. Food and water bowls are available.

Is an airport shuttle service offered by Hotel Los Itzaes by 5th av?

Yes, an airport shuttle is available. The charge is USD 130 per vehicle return.

What are the check-in and check-out times at Hotel Los Itzaes by 5th av?

Check-in start time: 3 PM; check-in end time: 5:30 AM. Check-out time is noon. Contactless social distancing and check-out are available.

Is there an on-site casino at Hotel Los Itzaes by 5th av?

No, this hotel doesn't have a casino, but Riviera Gran Casino (4-min walk) is nearby.

What is there to do at Hotel Los Itzaes by 5th av and nearby?

Have fun with activities such as hiking, skydiving and zip-lining, and practise your swing at the nearby golf course. Additional recreation nearby includes cave exploring and ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.

Does Hotel Los Itzaes by 5th av have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Hotel Los Itzaes by 5th av like?

Hotel Los Itzaes by 5th av is in Downtown Playa del Carmen, a short 6-minute walk from Playa del Carmen Main Beach and 8 minutes' walk from Playacar Beach.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Hotel Los Itzaes by 5th av Reviews

Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Popular mentions

Service staff
Location
Room
Restaurant
Beach
Supermarkets
Rooftop pool
Deal
Parking
Value

What guests liked

  • The rooftop pool was clean, spacious, and relaxing, with plenty of loungers and umbrellas. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Beautiful place...
Antonio, 8-night trip

10/10 Exceptional

Nice room within walking distance of the ferry terminal and the ADO bus terminal.
Chance, 1-night trip

10/10 Exceptional

Loved the hotel and the friendliness of the staff. Would definitely stay there again
Philippe, 7-night trip

10/10 Exceptional

Friendly, helpful hosts and a nice clean space. Good location.
Rebecca, 3-night trip

10/10 Exceptional

Location and comfortable
Edwin, 3-night trip

10/10 Exceptional

I loved everything there, definitely going back to that hotel
Ricardo, 3-night trip

8/10 Very good

Little hotel close to everything

Small little hotel, great location close to everything, very nice staff, the only shortfal, no elevators! Otherwise a little gem
eduardo, 1-night trip

10/10 Exceptional

Lovely little hotel, great location, but the difference was Martha at the front desk. She helped make our first night in PDC comfortable and relaxing. Thanks!
Derek, 1-night trip

8/10 Very good

Good location
Sara, 3-night trip

10/10 Exceptional

Exelente service everything was close the hotel
ricardo, 7-night trip

10/10 Exceptional

Great location, very clean, terrific room with 3 balconies, excellent value for money, we were very happy with our week there
martin, 9-night trip

10/10 Exceptional

Great staff and big rooms with plenty of space
Ivan, 1-night trip

10/10 Exceptional

Very nice staff and room. Very clean hotel that is centrally located
Niall, 8-night trip

10/10 Exceptional

If you are looking for inexpensive hotel in a great location this is the best option!!! Close to centro and room is spacious and clean
Rachel, 1-night trip

10/10 Exceptional

My stay here was amazing. Great staff. Walking distance to 5th, which was a huge plus and very quiet for being that close in proximity.
Hugh, 4-night trip

10/10 Exceptional

Everything qas great
Luis, 5-night trip

10/10 Exceptional

This hotel felt like home! The staff were super friendly and our room was cleaned perfectly everyday. Everything was easy to walk to. Will be coming back soon!!
Monica, 7-night trip

10/10 Exceptional

Excellent hotel for the price. Great proximity to the main tourist area of PdC, excellent staff and the room was as clean as can be. Rooftop pool isn’t large but does the job. Will stay here again.
Richard, 2-night trip

8/10 Very good

Kind staff and helpful
Reyson, 3-night trip

10/10 Exceptional

Easy check in and the room is clean,close to all stores and restaurants.Will definitely stay here again.Thank you very much
Rosemarie, 1-night trip

10/10 Exceptional

Great service
ricardo, 6-night trip

10/10 Exceptional

This is the 2nd time staying at Los Itzaes. Hotel is very well situated to food & shopping! It is noisier that we remembered from our previous stay. No hot water in shower, but there were a lot of footsteps we heard before trying it. Maybe others used up the hot water. No big deal. The staff has been terrific and friendly.
Nedra, 1-night trip

10/10 Exceptional

Very clean, well maintained property, in a good location of center of the town but on a quieter side of Quinta Avenida, so there's not blasting music all day and night. Much quieter than other places we stayed at near Quinta avenida. Highly recommend the hotel for a good deal! Despite not being right in the beach, it is a quick <5 min walk to the beach.

10/10 Exceptional

Everything was absolutely great. Very clean and the service was great. The only thing is that the neighborhood is very noisy so if you want to sleep in a quiet place you're not going to get that.
Aria, 2-night trip

10/10 Exceptional

Its an awesome hotel Has all its services and really good attention from the staff Friendly and helpful at all times Just hope the couls have their own parking lot Other way you have to pay for parking per hour in that area Besides that its really good