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All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

Emporio Cancun

3.5-star3.5 stars
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO, 77500, Mexico

3.5-star beachfront resort with 24-hour fitness, near Maya Cancun Museum
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • It was an enjoyable stayNov. 23, 2019
  • The staff make that you feel happy and comfortableNov. 5, 2019

Emporio Cancun

from A$159
  • Deluxe Double Room
  • Standard Room
  • Deluxe Suite, 1 King Bed with Sofa bed
  • Deluxe Double Room, Ocean View
  • Deluxe Suite, 1 King Bed with Sofa bed, Ocean View
  • Deluxe Room, 2 Double Beds, Sea View
  • Deluxe Suite, 1 King Bed with Sofa bed, Sea View
  • Deluxe Double Room, 2 Double Beds, Pool View
  • Deluxe Room, 1 King Bed with Sofa bed, Pool View

What’s around Emporio Cancun

Landmarks

  • In Zona Hotelera
  • Aquaworld - 16 min walk
  • Delfines Beach - 18 min walk
  • El Rey Ruins - 26 min walk
  • Maya Cancun Museum - 3 min walk
  • Ballenas Beach - 19 min walk
  • Marlin Beach - 37 min walk
  • Luxury Avenue Shopping Mall - 41 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

At a glance

Key facts

Hotel size

  • This hotel has 443 rooms
  • This hotel is arranged over 9 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
Things to do
  • Beach towels
  • Number of outdoor pools - 3
  • Pool sunloungers
  • 24-hour fitness facilities
  • Playground on site
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Surfing/boogie boarding nearby
  • Waterskiing nearby
  • Pool umbrellas
Working away
  • Number of meeting rooms - 5
  • Conference space
  • Conference space size (feet) - 8288
  • Conference space size (meters) - 770
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Luggage storage
  • Porter
Facilities
  • Number of buildings/towers - 12
  • Year Built – 1983
  • Lift
  • Safe-deposit box at front desk
  • Garden
Accessibility
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Hair dryer
Be entertained
  • 55-inch TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Condimento Restaurant - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Bacoli Trattoria - Overlooking the garden, this restaurant specializes in Italian cuisine and serves lunch and dinner. A children's menu is available. Reservations are required. Open daily.

Emporio Cancun’s small print

Also known as

  • Emporio Hotel Cancun Condo
  • Emporio Suites Family Cancun
  • Emporio Hotel Cancun Condo
  • Emporio Hotel Condo
  • Emporio Cancun
  • Emporio Hotel Cancun
  • Emporio Hotel Suites Cancun
  • Emporio Cancun Hotel
  • Emporio Hotel
  • Emporio Cancun Resort
  • Emporio Resort
  • Emporio Hotel Condo
  • Emporio Cancun Resort
  • Emporio Cancun Cancun
  • Emporio Cancun Resort Cancun
  • Emporio Hotel Cancun
  • Emporio Hotel
  • Emporio Cancun
  • Emporio Hotel Suites Cancun
  • Emporio Cancun Resort
  • Emporio Resort
  • Emporio Suites Family

Policies

Only registered guests are allowed in the guestrooms.

  • Pool access available from 8:00 AM to 10:00 PM.
  • Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

    Contactless check-out is available.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    Mandatory fees

    You’ll be asked to pay the following charges at check-in or check-out:

    • A tax is imposed by the city: USD 1.40 per accommodation, per stay

    Optional extras

    Late check-out can be arranged for an extra charge of USD 80 (subject to availability)

    Buffet breakfast is offered for an extra charge of USD 18 for adults and USD 10 for children (approximately)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Emporio Cancun

    • Does Emporio Cancun offer free cancellation for a full refund?
      Yes, Emporio Cancun does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • What are the cleanliness and hygiene measures currently in place at Emporio Cancun?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
    • Is there a pool at Emporio Cancun?
      Yes, there are 3 outdoor pools. Guests have pool access from 8:00 AM to 10:00 PM.
    • Are pets allowed at Emporio Cancun?
      Sorry, pets and service animals aren't allowed.
    • What are the check-in and check-out times at Emporio Cancun?
      You can check in from 3:00 PM to anytime. Check-out time is noon. Late check-out is available for a charge of USD 80 (subject to availability). Contactless check-out is available.
    • Are there restaurants at or near Emporio Cancun?
      Yes, there are 2 onsite restaurants, featuring international cuisine and garden views. Nearby restaurants include Captain's Cove (3-min walk), El Conquistador (15-min walk), and Cenacolo (2.2 mi).
    • Is there an onsite casino at Emporio Cancun?
      No, this resort doesn't have a casino, but PlayCity Casino (16-min drive) and Royal Yak Casino and Sports Book (18-min drive) are both nearby.

    Recent reviews

    Very good 8.2 From 992 reviews

    Exceptional 10.0
    Perfect
    Celso, us13 night family trip
    Exceptional 10.0
    Great value and amazing hotel!
    The hotel is great, everything is clean, the staff is friendly, only good memories about staying there.
    Alina, mx2 night trip with friends
    Poor 2.0
    Terrible check-in, but worth the price.
    The only problem we had was the check-in. We had our kids with us and they were asking for birth certificates or passports. We live here and we don’t carry those documents around. It took for ever to check-in. Everything else is ok for the price hotel is clean, rooms are modern.
    roberto, mx1 night business trip
    Good 6.0
    Great location!!
    The hotel and our room were very clean. They took the sanitizing Very serious due to COVID-19 which made me feel very safe. Although, the check in at the hotel was an hour long for us and rooms could of been a little cooler. Also, Ice machines were not working and reception said to ask for it at any bar in the hotel so we did, but a lady there Rudely told us if we needed ice to go to the store and buy some. Overall it was a nice stay and hotel was a great location close to se beaches and restaurants.
    us7 night trip
    Fair 4.0
    The food is bad ; room not clean and bad service
    Kathleen, us1 night trip
    Good 6.0
    It doesn’t has shuttle from airport it makes very uncomfortable our trip, the coffee in the room is not good, some elevators weren’t working
    Vivian, us3 night trip
    Poor 2.0
    DO NOT CONSIDER THIS PLACE
    Stayed here during the pandemic for a week and I would suggest finding a different hotel if you’re wanting a decent experience in Cancun. The elevators at the hotel are awful, beds are old, TVs are terrible quality, . We were given a good room during check in until we realized THERES ONGOING CONSTRUCTION at this hotel, so our balcony was dirty, A LOT of noise all day and your view is of the construction. No poolside view to the beach as that’s under construction. The only way to get a room away from the noise and mess, as suggested by then, was to get a parking lot view or pay an extra $400-500 for an ocean view room. For that money we could have had a much better experience at a different hotel! No internet connection on the beach and disconnects often inside of the rooms as well. We paid for the ocean view room and tried to order room service to dine or have lunch in our room but they don’t offer room service?!! They food offered on the beach is mediocre and you’re better off going to McDonald’s, which is what we did.. same food and drastically cheaper and looks more appetizing. We had lunch at their restaurant by the pools and it took them an hour to bring out our food and once brought out, my food was cold and had to send back 3 times until they remade it and it was a dish I hadn’t originally ordered. The food in general here is awful and service is no better. Go somewhere else. Yes, you will pay more but this place is not worth trying to “save money”.
    Edith, us7 night trip
    Exceptional 10.0
    great
    Staff room everything was great!
    Veronica, us1 night trip with friends
    Poor 2.0
    Construction site
    Booked an acean view and got a construction site view. Told the front desk and they shrugged it off. They also shrugged off our Uber driver being attacked by Taxi Driver's who were parked on hotel property and coordinated the attack using two way radios to plan the attack. I did not feel safe after the hotel clerk shrugged both of these issues off at the same time. I will not stay at any Emporio hotel again.
    us1 night trip
    Exceptional 10.0
    convenient
    The Convenience is amazing, no need to leave hotel, Decent Restaurant, 3 nice bars one on beach, beach access 24/7. Only con is no cash only card use for payment.
    Angel, us1 night family trip

    Emporio Cancun

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