Iberostar Tucan All inclusive

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Beach
Beach
Beach
Outdoor pool

Overview of Iberostar Tucan All inclusive

UNESCO Sustainable Travel Pledge

Iberostar Tucan All inclusive

4.5 star property
All-inclusive beachfront property with free water park, near Quinta Avenida

8.4/10 Very good

910 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 2 beach bars
  • 2 poolside bars and 5 bars/lounges
  • 4 outdoor pools and 2 spa tubs
  • Free water park
  • Free children's club
  • Free supervised childcare
  • 2 outdoor tennis courts
  • Fitness center
  • Sauna
  • Steam room
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • In Playacar
  • Playacar Golf Club - 33 min walk
  • Quinta Avenida - 34 min walk
  • Playa del Carmen Maritime Terminal - 35 min walk
  • Playa del Carmen Main Beach - 35 min walk
  • Mamitas Beach - 13 min drive
  • Plaza Las Americas - 15 min drive
  • Punta Esmeralda Beach - 18 min drive
  • Xplor Theme Park - 14 min drive
  • Xcaret Eco Theme Park - 17 min drive
  • 28 de Julio Square - 18 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 56 min drive
  • Cozumel Intl. Airport (CZM) - 12.5 miles/20 km

About this property

Iberostar Tucan All inclusive

At Iberostar Tucan All inclusive, you can hit the beach to enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll be within a 10-minute drive of Quinta Avenida. Guests can splash around at the 4 outdoor pools and free water park, and those in the mood for pampering can indulge in deep-tissue massages, body wraps, and facials. Bonsai, one of 5 restaurants, serves Japanese cuisine and is open for dinner. Other highlights at this luxurious property include 2 beach bars, a free kid's club, and a fitness center. Fellow travelers like the pool and helpful staff.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Yes
Follows standard cleaning and disinfection practices of No
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 350 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 11:00 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (2 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 5 restaurants
  • 5 bars/lounges
  • 2 beach bars
  • 2 poolside bars
  • Swim-up bar
  • Snack bar/deli
  • Water dispenser

Taking the kids

  • Children stay free
  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Kayaking
  • Scuba diving
  • Windsurfing
  • Shopping
  • Ecotours nearby
  • Golfing nearby

Working away

  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness center
  • 4 outdoor pools
  • Free water park
  • Bicycle parking
  • Spa services
  • 2 spa tubs
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Accessible bathroom
  • Wheelchair-accessible parking

Languages spoken

  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Shower only
  • Eco-friendly toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly cleaning products provided
  • Recycling
  • Composting
  • LED light bulbs

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Bonsai - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.
Mare Nostrum - This restaurant specializes in seafood and serves dinner only. Reservations are required. Open daily.
Uxmal Restaurante - This steakhouse serves dinner only. Reservations are required. Open daily.
La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Tulum - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Yes and No.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

This property uses eco-friendly cleaning products.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Iberostar Tucan
Iberostar Tucan All inclusive
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan Playa del Carmen
Tucan Iberostar
Iberostar Playa Del Carmen
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Iberostar Tucan Mexico
Iberostar Tucan Quetzal
Playa Del Carmen Iberostar
Iberostar Tucan All inclusive All-inclusive property
Iberostar Tucan inclusive l C
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan All inclusive All-inclusive property

Frequently asked questions

Overall score and ratings

8.4

Very good

9.1/10

Cleanliness

9.0/10

Staff & service

8.3/10

Amenities

8.6/10

Property conditions & facilities

9.1/10

Eco-friendliness

10/10 Exceptional

LuAnne, 6-night trip
Verified Hotels.com guest review

4/10 Fair

Karen, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Jose G, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Michal, 3-night family trip
Verified Expedia guest review

4/10 Fair

Xiaoxing, 4-night trip
Verified Expedia guest review

4/10 Fair

Bottom line...place is below average for an all inclusive if you ask me. If you want to enjoy your vacation go to Moon Palace instead. Trust me i have stayed at both places, its a no brainer!!!! Pros: 1. Pool was good 2. Good kids activities...kept them busy Cons: 1. Dont fall for room upgrade trick. Its def not worth it AT ALL!!! Upgrade room looked lower than even standard. Like a motel. 3. Food quality and variety was very limited and they run out of some food items after an hour of buffet start time.. 4. Service was horrible. For an all inclusive, they barely give you any food when asked in speciality dining. I asked for 2nd round of sake and got an attitude from the waiter. They give you a tiny tiny piece of spring role with sushi and i asked for 5 more pieces which in USA is equal to just 1 spring roll and they flat out said we cannot give more. You only get one. On pizza in speciality dining they put a limit on number of toppings we could add. 5. Be careful in the big pool, my son got a cut on his big toe in the middle of the pool due to lose tile. I told they someone should inspect, but i think it fell in deaf ears. I know they will reply with their standard message, but its too late now. I would never want to go back there again for sure. Again. I would much rather stay at moon palace cancun. Day and night difference in service and quality.
Shanmukh, 6-night family trip
Verified Orbitz guest review

2/10 Poor

Amit, 6-night trip with friends
Verified Orbitz guest review

10/10 Exceptional

We were there for our third visit to PdC to complete dental work (implants, fillings, root canals, and crowns) done excellently at Bokanova Riviera Maya. The only negative during our stay was the irritating lack of English language TV channels (only SciFY, CNN & BBC)--hence the lower rating for amenities. The Tucan is adjacent to Iberostar Quetzal, allowing dining in all restaurants and seeing the live shows they share. The entertainment troop was quite good. We chose these sites because they were built around jungle, with lots of varied wildlife (coatis, monkeys, peacocks, etc.) We watched monkeys from our verandah, but to see more monkeys and more frequently, ask to stay nearer the pool on the Tucan side. Although all restaurants were excellent, we liked the buffet best. Every single staff member we encountered was friendly, very helpful, and professional. However, we cannot praise Joan enough. He anticipated our needs and the questions we did not know to ask. Thank you, Joan, for making this trip even more memorable than expected.
Linda Lee, 13-night romance trip
Verified Expedia guest review

8/10 Very good

Pool is great, the park awesome with the animals Food was good at the buffet... actually better there then at the theme places There is no clear adults only section or rules That agresiv sell of the membership which is a scam
Jos, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Christy, 5-night family trip
Verified Hotels.com guest review