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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Iberostar Tucan All inclusive

3.5-star3.5 stars
Great for families

Good to know

  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Children's pool
Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710, Mexico

All-inclusive beachfront property with free water park, near Quinta Avenida
  • Free WiFi and free parking
  • Great for families

    Good to know

    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Children's club (free)
    • Children's pool
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. Find out more

  • We have stayed at several all-inclusive resorts and this was one of our favorites! Loved…Mar. 22, 2020
  • Amazing hotel. Friendly staff, immaculate and beautiful location The hotel grounds and…Mar. 20, 2020

Iberostar Tucan All inclusive

from A$302
  • Standard Room
  • Junior Suite
  • Oceanfront , Junior Suite
  • Double Near Pool
  • Junior Suite Ocean Front Beach Access

What’s around Iberostar Tucan All inclusive

Landmarks

  • In Playacar
  • Quinta Avenida - 33 min walk
  • Playa del Carmen Maritime Terminal - 35 min walk
  • Playa del Carmen Main Beach - 35 min walk
  • Playacar Golf Club - 33 min walk
  • Nuestra Senora del Carmen Catholic Church - 44 min walk
  • Plaza Paraiso - 31 min walk
  • Paseo del Carmen - 32 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 56 min drive

At a glance

Key facts

Size

  • 350 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-11:00 PM
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • 5 restaurants
  • 5 bars/lounges
  • 2 beach bars
  • 2 poolside bars
  • Swim-up bar
  • Room service (during limited hours)
Things to do
  • Beach sunloungers
  • Beach umbrellas
  • Number of outdoor pools - 4
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 2
  • Spa services on site
  • Spa treatment room(s)
  • Kayaking on site
  • Scuba diving on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Free water park access
  • Beach towels
  • Swim-up bar
  • Tennis on site
  • Number of spa tubs - 2
  • Pool sunloungers
  • Sauna
  • Pool umbrellas
Working away
  • Conference space
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Garden
  • Picnic area
  • Terrace
Accessibility
  • Accessible bathroom
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Partially open bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics

Entertainment
  • Onsite entertainment and activities

Not included
  • Airport transfers

Dining

Bonsai - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.

Mare Nostrum - This restaurant specializes in seafood and serves dinner only. Reservations are required. Open daily.

Uxmal Restaurante - This steakhouse serves dinner only. Reservations are required. Open daily.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Tulum - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required. Open daily.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Sauna
  • Tennis on site
  • Kayaking on site
  • Scuba diving on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Free water park access

Nearby

  • Golfing nearby

Iberostar Tucan All inclusive’s small print

Also known as

  • Iberostar Tucan All inclusive Playa del Carmen
  • Playa Del Carmen Iberostar
  • Iberostar Tucan All inclusive All-inclusive property
  • Iberostar Tucan inclusive l C
  • Iberostar Tucan All inclusive Playa del Carmen
  • Iberostar Tucan All inclusive All-inclusive property
  • Iberostar Tucan All inclusive
  • Iberostar Tucan Playa del Carmen
  • Iberostar Tucan All inclusive All-inclusive property
  • Iberostar Tucan inclusive l C
  • Iberostar Playa Del Carmen
  • Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
  • Iberostar Tucan Mexico
  • Iberostar Tucan Quetzal

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitization practices of No guidelines.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines and the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: MXN 26 per accommodation, per night
  • Sanitation services: MXN 25.35

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Iberostar Tucan All inclusive

  • Does Iberostar Tucan All inclusive offer free cancellation for a full refund?
    Yes, Iberostar Tucan All inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Iberostar Tucan All inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Iberostar Tucan All inclusive?
    Yes, there's free self parking.
  • Is there a pool at Iberostar Tucan All inclusive?
    Yes, there are 4 outdoor pools and a children's pool.
  • Are pets allowed at Iberostar Tucan All inclusive?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Iberostar Tucan All inclusive?
    You can check in from 3:00 PM to 11:00 PM. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Are there restaurants at or near Iberostar Tucan All inclusive?
    Yes, there are 5 onsite restaurants, featuring Japanese cuisine. Nearby restaurants include L'Atelier (2 mi), Asadero el Pollo (2 mi), and Casa Sofia (2 mi).

Recent reviews

Fabulous 8.8 From 445 reviews

Exceptional 10.0
It was very peaceful and some things in our room needed maintenance like a broken lamp not enough wall plugs
Alex, us8 night romance trip
Exceptional 10.0
This resort is so pretty, The photos just do not show you how nice the property is. Great staff! The pool and beach are prefect. We upgraded our room and had a ocean view. I would recommend this resort to anyone!
us6 night family trip
Exceptional 10.0
Great resort. Good food. Entertainment team is fabulous.
DN, us7 night family trip
Exceptional 10.0
The stay was excellent! The staff kept things moving, so polite, helpful, (especially Mike at the front desk and Carlos, and Ramses by the beach) Food was great, all the staff really worked hard for all of us! I was worried about getting reservations for food because of some of the reviews, but the staff fit us into everything we wanted to try, the la gondola ( Italian) was the best, and had a blast at bonsai (Japanese) I cannot say anything bad even the ride with Jose from the airport was excellent! This was the best trip for my wife I and three daughters, they even got our rooms close together! The cleanliness was good the room was welcoming along with the main entrance to the hotel, the beach was cleaned every morning, was some of the best I have ever been on!
us5 night family trip
Fair 4.0
The facilities at the pool and beach areas were very nice indeed, so was food quality. Rooms need major restoration. Our bathroom felt stuffy and smelly during all of our stay.
us5 night family trip
Exceptional 10.0
The staff kept the property extrememly clean. Our housekeeper paid much attention to detail and would change the water to the roses that my husband bought me while we were there. This is just one example of the attention to detail. We always had animals with flower petals made out of towels each day on our bed when we came in from the beach. The activites kept everyone busy for all ages. The food was always good! The beach was beautiful and there was hardly any seaweed on the beach. I have read previous reviews where the seaweed was terrible but not this time of year. There were so many jungle animals running around the resort. They were awesome to see. Some examples of these animals were monkeys, lemurs, peacocks, flamingos, iguanas, and agoutis. I was able to get crackers and bananas daily from the buffet to feed the animals. They would even come eat right out of my hand some of the them. They had shows at night. Some of them were very good and some just ok. My husband and I received 3 massages each during our trip and they were all excellent. If you wanted more pressure they would give you more pressure. We would sit at the pool daily to lay in the sun and I never had to go to the bar because our pool waitress was that efficent. Actually they were too efficient! They would return and offer more drinks before I was even finished with my current drink. All staff always acknowledged you just in passing and always said at least hola. We would recommend this resort!
Corinne, us11 night family trip
Very good 8.0
Best beach and pool, a decent food service. Overall was as satisfactory stay in the hotel. Definitely not a 5 star hotel, but decent 4 stars.
Michael, us4 night romance trip
Exceptional 10.0
We were 2nd time in that resort. Everything is good. Property not new but clean. Staff is very friendly and helpful. I lock my safe and forgot code mechanic came after less than 5 min. and help us. Big variety of food is plus resort. for BUT main point of resort is beach. Lot of activities and sea with soft waves is amazing!
us8 night family trip
Very good 8.0
Pleasantly surprised at a Hotel with a Forest
All in all we enjoyed this trip as a family using the winter break of our son. The hotel is at a great location, it is very safe, clean, great service, definitely good food. However there are definitely couple of things that needs improvement : The double beds in room are so small, as a couple who are shorter and thinner than majority of US population, we could not fit in to a double bed. So my wife and my 13 and a half year old son tried to sleep in that double bed, and they could not fit in either. So the double beds are definitely not for 2 people. We had to get a third bed for our son so we can all sleep. The sports center is too sporadic. During 5 days of our accommodation at the Hotel, the Hobby Cats could not be used because there were not enough staff to set the sails up so we can enjoy our stay more. The last but not least, the water pressure at the rooms definitely needs an improvement. Once you bypass these inconveniences, you can enjoy your stay at the Hotel thoroughly as a couple of as a family. One thing we surprisingly enjoyed as family is that the Hotel (both Iberotel Tucan and Qetal) have a small scale Forest in the property. On your way from your room to Beach, or from beach to restaurant, you pass through a small Forest where you can see animals like Guti, Flamingo, Peacock, bigg ass land turtle, and even Howling Monkeys. All in all it was a pleasurable stay for us full of surprises and definitely advise families and couples to stay in the Hotel.
Can, us6 night family trip
Exceptional 10.0
The animals and jungle feel the resort had was really neat and had a different feel than any other resort I’ve been to. It was great it was two hotels attached as one and you had roam to both of them, including the restaurants. The food was great and tasty, especially at the restaurants. The buffet was good for a buffet, but for a person who really likes cleanliness, I wished they had the food covered/shielded more, and mandatory use of hand sanitizer before using the buffet. The room was large, even fit a couch. The beds were comfortable and of course, there were towel animal designs. The really neat thing is the resort is economical friendly and has banned plastic straws and water bottles. You got two glass bottles per room and fill them whenever you’d like at one of many filters located on property. Very happy with this Iberostar.
us5 night romance trip

Iberostar Tucan All inclusive

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