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All properties in Playa del Carmen, Quintana Roo, Mexico

Mahekal Beach Front Resort & Spa

4-star beachfront hotel with spa, near Mamitas Beach Club

  • Free WiFi in lobby
From
A$551

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1 / 340Mahekal Beach Front Resort & Spa
38 St And The Beach, Playa del Carmen, 77710, QROO, Mexico
9.0.Superb.
  • If I could give an 11 out of 10, I would. By far the best hotel we have ever stayed at.…

    Aug. 19, 2019

  • Had a fantastic stay for 5 days. Beautiful resort set amongst manicured grounds & great…

    Jan. 31, 2019

See all 733 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available for guests
  • Masks are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Dining options
Shopping
Safe
Convenient
  • Free WiFi
  • Parking available
  • Pool
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 195 guestrooms
  • Daily housekeeping
  • On the beach
  • 3 restaurants and 3 bars/lounges
  • Full-service spa
  • 4 outdoor pools

What’s around

  • In Downtown Playa del Carmen
  • Mamitas Beach Club - 1 min walk
  • Quinta Avenida - 4 min walk
  • Playa del Carmen Maritime Terminal - 26 min walk
  • Plaza Las Americas - 36 min walk
  • Mario Villanueva Stadium Madrid - 9 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Room, Garden View
  • Room, Garden View (Palapa)
  • Room, Ocean View
  • Room, Ocean View (Palapa)
  • Premium Ocean Front
  • Treehouse
  • Mahekal Deal of the day

What’s around

Landmarks

  • In Downtown Playa del Carmen
  • Mamitas Beach Club - 1 min walk
  • Quinta Avenida - 4 min walk
  • Playa del Carmen Maritime Terminal - 26 min walk
  • Plaza Las Americas - 36 min walk
  • Mario Villanueva Stadium Madrid - 9 min walk
  • Quinta Alegría Shopping Mall - 14 min walk
  • Nuestra Senora del Carmen Catholic Church - 19 min walk
  • Xcaret Eco Theme Park - 7 mi / 11.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Airport shuttle (surcharge)
map
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38 St And The Beach, Playa del Carmen, 77710, QROO, Mexico

At a glance

Hotel size

  • This hotel has 195 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property is located near several bars and nightclubs, which may be disturbing to the peace and quiet of the resort.
Guests may be subject to health screenings for COVID-19 at the property.
The listed mandatory service fee, collected at check-in, applies to All-Inclusive bookings only.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (4 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Onsite parking available only on request
  • Onsite self parking (USD 168 per day)
  • Offsite parking nearby (USD 7 per day)
  • Street parking available
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • 3 restaurants
  • 3 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)
  • Free reception
  • Coffee/tea in a common area

Things to do

  • Bicycle rentals on site
  • Playground on site
  • Scuba diving on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Parasailing nearby
  • Sailing nearby
  • Snorkelling nearby
  • Surfing/boogie boarding nearby
  • Waterskiing nearby
  • Windsurfing nearby

Working away

  • Number of meeting rooms - 3
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter

Facilities

  • Number of buildings/towers - 33
  • Year Built – 1985
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby
  • Television in common areas

Accessibility

  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant

Languages Spoken

  • English
  • French
  • German
  • Italian
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • Balcony or patio
  • Individually decorated
  • Individually furnished

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer

Be entertained

  • MP3 docking station

Stay connected

  • Desk
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

All inclusive

All-inclusive room rates at Mahekal Beach Front Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Food and beverages
  • A la carte meals, snacks, and select beverages included
  • Basic alcoholic beverages included
  • In-room minibar (some restrictions)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
Land activities
  • Bicycling
  • Fitness facilities

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Pilates classes/lessons
  • Yoga classes/lessons
  • Premium food items
  • Premium/non-domestic alcoholic beverages
  • Minibar
  • Room service
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transportation to offsite activities
  • Gratuities
  • Taxes

Spa

Revive has 1 treatment room. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a spa tub.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Dining

Cocina - Overlooking the garden, this diner specializes in Mexican cuisine. Guests can enjoy drinks at the bar.

Las Olas - This beachfront buffet restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Reservations are required. Open daily.

Fuego Restaurante y Bar - This beach fine-dining restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Reservations are required. Open daily.

Agave - This sports bar overlooks the garden. Happy hour is offered. Open daily.

Itzi Pool Bar - This brewpub is located by the pool. Happy hour is offered. Open daily.

Recreation

On Site

  • Fitness facilities
  • Spa tub
  • Bicycle rentals on site
  • Playground on site
  • Scuba diving on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Parasailing nearby
  • Sailing nearby
  • Snorkelling nearby
  • Surfing/boogie boarding nearby
  • Waterskiing nearby
  • Windsurfing nearby

Awards and affiliations

Mahekal Beach Front Resort & Spa is listed in the 2021 Travel + Leisure 500.

Fees & policies

Refundable depositPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Deposit: USD 100.00 per night

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • Christmas Eve (24 December) Gala Dinner per adult: USD 80
  • Christmas Eve (24 December) Gala Dinner per child: USD 40 (from 3 to 12 years old)
  • Christmas Day (25 December) Gala Dinner per adult: USD 80
  • Christmas Day (25 December) Gala Dinner per child: USD 40 (from 3 to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 80
  • New Year's Eve (31 December) Gala Dinner per child: USD 40 (from 3 to 12 years old)
  • New Year's Day (1 January) Gala Dinner per adult: USD 80
  • New Year's Day (1 January) Gala Dinner per child: USD 40 (from 3 to 12 years old)
  • Service fee: USD 30 per person, per night
  • Resort fee: USD 35 per accommodation, per night
  • Resort fee inclusions:
    • Beach towels
    • Fitness center access
    • Sporting facilities or equipment
    • Bicycle storage
    • Internet access (may be limited)
    • In-room safe

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of USD 19 for adults and USD 19 for children (approximately)
  • Airport shuttle service is offered for an extra charge of USD 134 per person (roundtrip)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)
  • There is a service fee of USD 15 per day

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Babysitting/childcare is available for an extra charge
  • Airport shuttle for children between the ages of 5 and 12 costs USD 134 (roundtrip)
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees

ParkingPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs USD 168 per day
  • Parking is available nearby and costs USD 7 per day
  • Guests must contact this property in advance to reserve onsite parking

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 7:00 AM to 7:00 PM
  • Children under 17 years old are not allowed in the spa without adult supervision
  • Guests under 13 years old are not allowed in the spa
  • Children under 17 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision
  • Guests under 16 years old are not allowed in the spa tub
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities; masks are required in public areas for unvaccinated guests.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

The property requires that all guests aged 2 and up receive free on-site antigen/rapid COVID-19 testing during their stay; reservations required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Parties and events are allowed on site.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

  • Mahekal Beach Resort Playa del Carmen
  • Shangri La Caribe Playa Del Carmen
  • Mahekal Front & Spa Del Carmen
  • Mahekal Beach Front Resort Spa
  • Mahekal Beach Front Resort & Spa Hotel
  • Mahekal Beach Front Resort & Spa Playa del Carmen
  • Mahekal Beach Front Resort & Spa Hotel Playa del Carmen
  • Mahekal Beach Resort
  • Mahekal Beach Playa del Carmen
  • Mahekal Beach
  • Mahekal Beach Hotel Playa Del Carmen
  • Shangri La Caribe Hotel
  • Shangri La Caribe Playa Del Carmen
  • Mahekal Beach Resort Riviera Maya/Playa Del Carmen, Mexico
  • Shangri La Caribe Hotel

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Mahekal Beach Front Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that free onsite COVID-19 testing (antigen/rapid screening) is available. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
  • Yes. Self parking costs USD 168 per day.
  • Yes, there are 4 outdoor pools. Guests have pool access from 7:00 AM to 7:00 PM.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Yes, there are 3 onsite restaurants, featuring alfresco dining, Mexican cuisine, and garden views. Nearby restaurants include La cueva del Chango (3-min walk), Amate 38 (3-min walk), and Cocotte Cita (4-min walk).
  • Yes, an airport shuttle is available. The charge is USD 134 per person roundtrip.
  • Have fun with onsite activities like beach yoga and scuba diving. Additional recreation onsite includes yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 4 outdoor swimming pools. Mahekal Beach Front Resort & Spa also has 3 bars, a fitness center, and beach cabanas, as well as spa services and a garden.
9.0.Superb.
  • 10.0.Exceptional

    Incredible property, service, and accommodations! Was just what I was looking for - boho chic on the beach. With three restaurants, there were plenty of options. Food was very good… Would have loved a coffee bar available for in between meal times. Although there were many cafes nearby. Would highly recommend this resort for solo, family or couples travel. Loved being here!!

    Katrina, 4 night trip, Jan. 9, 2022

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Simply Magical!

    Mahekal continues to excel.. our favourite travel destination & after “11” return visits it just keeps getting better… setting is incomparable … food & service exceptional !

    Robert, 4 night trip, Dec. 15, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Beautiful hotel in PDC. Feels like you’re in some jungle tranquility in the middle of the busy town of PDC. Great location, beautiful grounds, great rooms, excellent staff. One bit of feedback, do away with the signing of cheques for all inclusive guests. It can take too long and is totally unnecessary!

    Chris, 6 night trip, Dec. 14, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Awesome stay!

    Really enjoyed our stay. Friendly, welcoming staff. Beautiful grounds.

    Elizabeth, 1 night family trip, Nov. 8, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Nothing

    Jose M, 3 night trip, Oct. 8, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Mahekal Resort is truly a magical place. Not only are the grounds and facilities immaculately kept and varied enough that you don’t ever have to leave the property, but it’s the staff that truly makes this place amazing. Everyone is so friendly and helpful and they add a superior personal touch that I’ve rarely experienced anywhere else. True paradise!

    Abigail, 5 night family trip, Oct. 7, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The staff were very attentive to our needs and also very friendly

    Domingo, 5 night family trip, Oct. 5, 2021

    Verified Expedia guest review

  • 6.0.Good

    My fiancé and I did an exhausting amount of research online trying to find the best Mexican resort for a week-long getaway. We read so many reviews, and Mahekal in Playa Del Carmen had some of the best. Perhaps our expectations were too high as a result, but the resort we experienced did not live up the hype. We’re honestly surprised there are so many 5-star reviews. We’re leaving a review so other people like us have the right expectations going into booking Mahekal. The tl;dr is that Mahekal’s grounds are absolutely gorgeous; the resort is in the perfect area at the end of a beautiful tree-lined street, close to all Playa things (but not super close to the real party area, which is not what we were looking for). The pools are pretty good, the food is pretty good, as are the drinks. However, these things do not make up for the disappointing customer service that you’d expect to accompany a 4-star all-inclusive resort. It didn’t ruin our vacation, but it certainly put a damper on it.

    Monica, 6 night romance trip, Oct. 2, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Este hotel es MAGICO de verdad ...es nuestra segunda vez y espero volver! Su estilo tipo hacienda le da un toque único verdaderamente. La atención de su personal tanto en Fuego como Olas Restaurant es optimo . Qusiera mencionar especialmente a Vianey que tuvo detalles muy espaciales con nostros y con mi hermana quien celebraba su Aniversario ! Esta vez fue muy agradable tambien re-encontrar a Manolo quien atiende en el restaurant Fuego y fue muy especial con nosotros la primera vez y eta vez igualmente. Pienso que hacen las diferencia en la estancia estas personas tan amables que en todo momento buscan atenderte de la mejor forma. Gracias a todos! Enrique, Rogelio , todos en general ! Esta vez extrañe un poco mas hamacas de las blancas

    Maria Elvira, 6 night trip, Oct. 2, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent staff, wow. Beautiful rooms and resort. Great food. I’m impressed, I’ll be back with more people

    Manohar, 2 night trip with friends, Sep. 30, 2021

    Verified Expedia guest review

See all 733 reviews