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1 room, 2 adults

The Westin Resort & Spa Cancun, Cancun, Mexico

4-star4 stars
Boulevard Kukulcan Km 20, Cancun, QROO, 77500, Mexico

4-star beachfront resort with spa, near El Rey Ruins
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
Good7.6
Beach
Beautiful beach
Breakfast
Tasty breakfast
Amenities
Ordinary amenities
Value for money
Value for money could be better
1329See all 1,329 Hotels.com reviews
From 3,724 reviews

TripAdvisor Traveller Rating

The Westin Resort & Spa Cancun, Cancun, Mexico

from A$240
  • Studio, 1 King Bed with Sofa bed, Balcony, Lagoon View
  • Villa, 2 Bedrooms
  • Studio, 1 King Bed with Sofa bed, Balcony, Ocean View
  • Villa, 2 Bedrooms, Balcony, Ocean View
  • Room, 1 King Bed, Lagoon View
  • Room, 2 Double Beds, Lagoon View
  • Room, 1 King Bed, Ocean View
  • Room, 2 Double Beds, Ocean View
  • Room, 1 King Bed, Balcony, Lagoon View
  • Room, 2 Double Beds, Balcony, Lagoon View
  • Room, 1 King Bed, Balcony, Ocean View
  • Room, 2 Double Beds, Balcony, Ocean View
  • Royal Room, Business Lounge Access
  • Royal Room, Business Lounge Access
  • Royal Room, Business Lounge Access
  • Royal Room, Business Lounge Access

What’s around The Westin Resort & Spa Cancun, Cancun, Mexico

Landmarks

  • In Zona Hotelera
  • El Rey Ruins - 2.5 mi / 4.1 km
  • La Isla Shopping Mall - 5.1 mi / 8.3 km
  • Maya Cancun Museum - 2.5 mi / 4.1 km
  • Ventura Park Cancun - 3.2 mi / 5.2 km
  • Tortuga Beach - 9 mi / 14.5 km
  • Forum Beach - 7 mi / 11.3 km
  • Caracol Beach - 7.4 mi / 11.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 14 min drive
  • Free self parking
  • Free valet parking

About The Westin Resort & Spa Cancun, Cancun, Mexico

Spa hotel with private beach in Cancun's Hotel Zone

10 minutes to Aquaworld

With a beachfront setting in Cancun's Hotel Zone, Westin Resort and Spa Cancun is a 5-minute drive to Wet 'n Wild water park, where you can swim with dolphins or float down a lazy river. For fishing excursions or a ride in a mini-sub, you can drive 10 minutes to Aquaworld.

Reef and Mayan ruins

This smoke-free hotel's private, white-sand beach leads to the Great Maya Reef, and you can try your hand at water sports like parasailing, waterskiing, and scuba diving. At the El Rey ruins, a 7-minute drive away in the center of the Hotel Zone, you can explore ancient Mayan structures.

4 pools and Mayan spa

After a spa treatment, you can enjoy a Mayan Temazcal steam bath before heading to the 4 outdoor pools or fitness center. For fine dining, seafood is served at Arrecifes, or you can opt for casual dining in a beach hut at Sea and Stones, which serves meals cooked on hot stones. Conduct a meeting in one of the 13 meeting rooms available.

WiFi, satellite TV

The 379 air-conditioned guestrooms each have WiFi to keep you connected and views of the Caribbean Sea or lagoon. In a separate sitting area, you can watch a flat-screen TV with satellite channels, then fall asleep in a Heavenly® bed.

At a glance

Key facts

Size

  • 379 rooms
  • Arranged over 6 floors

Arriving/leaving

  • Check-in time starts at 4 PM
  • Check-out time is 10 AM
  • Express check-in/out

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free valet parking

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the resort

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • Bar/lounge
  • Poolside bar
  • 24-hour room service
Things to do
  • Fitness classes on site
  • Basketball on site
  • Pilates classes on site
  • Playground on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Surfing/boogie boarding nearby
  • Waterskiing nearby
  • Windsurfing nearby
Working away
  • Business centre
  • Conference space
  • Meeting rooms
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • English
  • Spanish

In the apartment

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Turndown service
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

The Westin Resort & Spa Cancun has a full-service spa featuring beauty services.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis court
  • Sauna
  • Spa tub
  • Steam room
  • Fitness classes on site
  • Basketball on site
  • Pilates classes on site
  • Playground on site
  • Yoga classes/instruction on site

Nearby

  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Surfing/boogie boarding nearby
  • Waterskiing nearby
  • Windsurfing nearby

The Westin Resort & Spa Cancun, Cancun, Mexico’s small print

Also known as

  • Westin Resort Cancun
  • Westin Cancun
  • Westin Resort
  • The Westin Resort Spa Cancun
  • The Westin Resort Spa Cancun
  • Westin Hotel Cancun
  • Westin Resort & Spa Cancun Hotel Cancun
  • Westin Resort And Spa Cancun
  • Westin Resort

Policies

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Rollaway beds are available for an additional charge

Breakfast costs between MXN 346 and MXN 390 for adults, and MXN 176 and MXN 346 for children (approximately)

Cribs/Infant beds are available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Good 7.6 From 1,329 reviews

The Westin Resort & Spa Cancun, Cancun, Mexico
Exceptional10.0
Cancun getaway
Great stay at the beach at the end of a long trek. Super friendly staff, great food and views.
Dave, au2 night romance trip
The Westin Resort & Spa Cancun, Cancun, Mexico
Poor2.0
Miserable trip to Cancun.
The stay was terrible. First they forced me to move by locking me out of my room so they could use it for another guest since my room was adjoining another that they wanted to connect. Second I reported $200 stolen from my room. The hotel offered to investigate only if I would consent to a full search of my room by their staff which I considered a threat. Third I went to local police station to report the theft and their response was non existent. The police wouldn’t take any time to accept my complaint. Said they were sorry and Adios. I hadn’t been to Cancun for 20 years and don’t plan to return. The prices were high, the local markets were full of panhandlers but the beach was beautiful. I’ll stay home in Florida before I visit Mexico again
STEPHEN, us5 night romance trip
The Westin Resort & Spa Cancun, Cancun, Mexico
Good6.0
Not Great, but Good Enough
We booked this hotel because we were looking for an economical way to stay in Cancun on the beach. This hotel had fair prices balanced with nice amenities and a good location. Overall, this was not a bad hotel but we had a few complaints. There are at least 4 pools but no hot tub at all--the only hot tub is in the Spa and you have to pay about $10 per day to use it. Seems like a ridiculous expense for a resort to not have a public hot tub. The walls in the rooms are very thin--if you are a light sleeper, you can hear everyone in the adjoining rooms, the hallway, and the room above you. This was irritating in a hotel that was not necessarily cheap to stay in. Furthermore, we tried to eat at the poolside restaurant and it took 2 hours for us to get burgers, fries, and ice cream. Service was ridiculously slow, the staff was not friendly or accommodating. Then after we had paid and left the table, the server had to seek us out 2 hours later at the pool to tell us the payment didn't go through. No issues with needing to verify payment, but this should have been immediate when we were at the table, not hours later. The concierge service was okay. Serena was our saving grace and the only concierge who was ever helpful. Otherwise we would approach the desk and people would tell us to wait for a specific concierge (even though 3 of them were standing around talking). Overall, no issues really disrupted our stay, but if you are looking for a five star resort, this is not it.
Brenna, us4 night family trip
The Westin Resort & Spa Cancun, Cancun, Mexico
Very Good8.0
Overall a good stay. The drinks were horrible. Worst margaritas I’ve ever had.
Angela, us3 night family trip
The Westin Resort & Spa Cancun, Cancun, Mexico
Very Good8.0
Wish I would have booked more than one night.
Staff is great. Food a bit pricey for what you get, but thats expected. Drinks weak. But the staff shines.....very caring, funny, helpful, kind, and everyone wore a smile. The place was being renovated 12-09-18, but its coming together nicely. The rooms were very comfy. Wish I had booked more than one night
Carla, us1 night romance trip

See all reviews

The Westin Resort & Spa Cancun, Cancun, Mexico

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