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1 room, 2 adults

Mercure Bristol Grand Hotel

4-star4 stars
Broad Street, Bristol, England, BS1 2EL, United Kingdom

4-star hotel with spa, near St. Peters Church
  • Free WiFi
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
Location
Great location
Service
Fantastic service
Food
Food is all right
Comfort
More comfort would be nice

Mercure Bristol Grand Hotel

from A$95
  • Standard Double Room (Newly Refurbished)
  • Standard Twin Room (Newly Refurbished)
  • Privilege, Room
  • Double Room (Compact Newly Refurbished)
  • Family Room

What’s around Mercure Bristol Grand Hotel

Landmarks

  • In Bristol City Centre
  • St. Peters Church - 3 min walk
  • Broadmead Shopping Centre - 5 min walk
  • The Galleries Shopping Centre - 6 min walk
  • Bristol Hippodrome Theatre - 6 min walk
  • Bristol Theatre Royal - 6 min walk
  • Bristol Cathedral - 9 min walk
  • Queen Square - 9 min walk

Getting around

  • Bristol (BRS-Bristol Intl.) - 22 min drive
  • Bristol Temple Meads Station - 16 min walk
  • Bristol Clifton Down Station - 21 min walk
  • Bristol Montpelier Station - 21 min walk

At a glance

Key facts

Hotel size

  • This hotel has 182 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon
  • Express check-out

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Self parking *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
Things to do
  • Health club
  • Full-service spa
  • Spa tub
  • Steam room
  • Sauna
Working away
  • Business centre
  • Meeting rooms
  • Conference centre
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
Facilities
  • Lift
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Shower only
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable/satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa Naturel Fitness. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Mercure Bristol Grand Hotel’s small print

Also known as

  • Mercure Bristol Grand Hotel Opening November 2015
  • Mercure Grand Hotel Newly Refurbished
  • Mercure Bristol Grand Newly Refurbished
  • Mercure Grand Newly Refurbished
  • Mercure Newly Refurbished
  • Mercure Bristol Grand Hotel Hotel Bristol
  • Mercure Grand Hotel Opening November 2015
  • Mercure Bristol Grand Opening November 2015
  • Mercure Grand Opening November 2015
  • Mercure Bristol Grand Hotel Newly Refurbished
  • Mercure Bristol Grand
  • The Grand, Bristol Hotel Bristol
  • Thistle Hotel Bristol
  • Mercure Bristol Grand Hotel (Opening November 2015)

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

Optional extras

Self parking costs GBP 15.00 per night

Full breakfast is offered for an extra charge of GBP 15.50 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Good 7.2 From 597 reviews

Very good 8.0
Good stay, comfy beds, nice decor, good location
On check in we were given room on 3rd floor, it was meant to be a privilege room (which I paid for), on entry to room it was small, freezing and had 2 temporary oil heaters plugged in. I complained and was told first of all that the hearers should suffice so wait 10 mins. I refused as I paid for a room with heating after all. At my firm request we got moved to a much nicer, bigger, privilege room that matched the description on booking it and had modern air con so was wonderfully warm. The issue was dealt with promptly and with humour and kindness. it's just a shame that having known about it the room is still let out, it shouldn't be until the issue is fixed. The hotel decor is lovely, modern and clean, bathrooms are nice, beds are very comfy. All staff were attentive, chirpy, worked hard and represent the hotel well. The breakfast I paid for was standard hotel buffet but restaurant is lovely setting. I was a bit saddened that on 2 occasions I had had correspondence with the hotel and expressed that it was a very special occasion, partners 40th and our 15 year anniversary so any little touches they could make to help surprise him would be fab. Nothing was done to help me celebrate this and the requests ignored both times. If I were to return, which I would as it is in a superb location, I wouldn't bother with privilege as you get 2 small glass bottles of soft drink and 2 bottles of mineral water as your privilege! Really not worth the additional money.
Elizabeth, gb1 night trip
Poor 2.0
pokey rooms and bad reception
On arrival there was no concierge and no help was available for our bags (2 pensioners). We asked for a trolley but 'it' was being used for something else and we would have to wait for 15 minutes. It wouldn't have been much use, anyway, as there were two sets of steps to get from the lift to the room on the 2nd floor. We had two rooms booked, one for single occupation and we were told by the receptionist that the larger of the two rooms was on the first floor - that was incorrect and, from the plan behind the door, that was plainly the smallest room on the 1st floor. So we had to move all our luggage (remember, no assistance provided and steps to negotiate to get from the lift). The room on the 2nd floor was only marginally larger but there was, at least, somewhere to put our suitcases in the window bay without tripping over them. Also, on arrival, the corridors to the rooms were littered with rubbish, dropped by the chambermaids but not cleared up. On departure, we were overcharged £2 for the carpark and not provided with a VAT receipt but, by then, I had lost the will to live. Clearly, this hotel regards Expedia customers with disdain if it routinely allocates them to the smallest rooms. To describe on its website '182 spacious and beautifully appointed rooms' is very far from the truth.
Michael, gbOther trip
Fair 4.0
Seen better days
I’ve stayed here a couple of times in the past four weeks and on both occasions it hasn’t been good. The exterior of the building is lovely, but the rooms are pretty tired. First time round we had extremely noisy neighbours, whilst second time round it was a mixture of noise and less than clean rooms. The former is a result of rooms with poor sound insulation, so you can even hear neighbours talking. The latter, well we found a pair of someone’s socks in the room, hairs on the kettle, a dirty towel and hair in the bed. The hallway had lots of glasses, bottles, dishes etc that were there all day. It seemed that very little cleaning was going on, so I’m assuming understaffing. The only good point is that a member of the front of house team was really polite and helpful (as opposed to the perfunctory and downright miserable guy who checked me). So, more than just disappointing.
Antony, gbRomance trip
Fair 4.0
Not what we were expecting from a grand hotel.
On arrival we discovered there are building works which was not advertised at the time of booking. However this was not really a problem juring are stay. They're is a lack of staff preasence generally within the hotel. On arrival we found that our room was in excellent condition clean and tidy etc with tea and coffee as you would expect. We received a good welcome when we visited the spa area which is in an adjacent building, however we found the pool and changing room facilities to be dirty. The floor mainly. The basement bar and restaurant is a nice place to relax with good food and service. There was a charity event held on the saturday evening which was very noisy and disruptive we were unable to eat at the hotel on this evening so opted to visit it a local restaurant and local bars. We were woken at 230AM by guests having very noisy SEX in the room next to ours which included the headboard banging against the wall to such an extent that our bed was moving as well to which we banged on the wall and moved our bed away. Following this we could hear a lot of swearing and doors being slammed until 320AM when i then disided to call the front desk for assistance only to find that our phone was not operational. We disided to try and get back to sleep and a went to the front desk at 7am to complain and found staff to be largely un helpful and basically stated that we should have informed them at the time. Re received no discount to our booking fee as we had paid in advance
gbBusiness trip
Fair 4.0
My bed room was depressing, the ambient lighting was poorly designed and the colour scheme drab. There was a huge stain on the carpet, it looked like a patch of oil. I was given a room with a bathroom adapted for people with disabilitites, as a result the bathroom, a wetroom - large and cold. It would have been great for a wheelchair user but uncomfortable for me. A heated towel rail would have helped to make me feel more comfortable and perhaps warm up the tiled wetroom as would bathrobes. I did feel like a patient in hospital not a guest in a mid range hotel. Why provide shower gel and shampoo but no body lotion? That should be standard in any 4* hotel. On the plus side - the staff were very helpful.
gbBusiness trip

Mercure Bristol Grand Hotel

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