Novotel London Canary Wharf Hotel features a rooftop terrace and puts you within a 15-minute walk of Thames River. The coffee shop/cafe is the perfect spot for a bite to eat, and after visiting the fitness centre for a workout, you can unwind with a drink at the bar/lounge. Other highlights at this eco-friendly hotel include an indoor pool, a sauna and a snack bar/deli. The helpful staff and breakfast get great marks from fellow travellers. The property is only a short walk to public transportation: Heron Quays DLR Station is 6 minutes and South Quay DLR Station is 6 minutes.
Languages
English
At a glance
Hotel size
313 rooms
Arranged over 39 floors
Arriving/Leaving
Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-out available
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
Special check-in instructions
Front desk staff will greet guests on arrival
It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Children under 18 years of age traveling without a parent or legal guardian are required to provide a signed authorization document and copy of the signer’s ID upon arrival. Please contact the hotel directly for the relevant authorization form.
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (12 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
Pets
Pets allowed*
Service animals welcome
Restrictions apply*
Internet
Free WiFi in public areas
Free WiFi in rooms
Other information
Smoke-free property
Property amenities
Food and drink
Full breakfast (surcharge) on weekend mornings 7:00 AM–11:00 AM
Restaurant
Bar/lounge
Coffee shop
24-hour room service
Snack bar/deli
Water dispenser
Travelling with children
Children stay for free (see details)
Working away
Business centre
Meeting rooms
Computer station
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Bike storage
Romance packages
Facilities
Built in 2016
Safe-deposit box at front desk
Rooftop terrace
Garden
Fitness centre
An indoor pool
Bike parking
Sauna
At least 80% of food locally sourced
At least 80% organic food
Vegan dining options
Vegetarian dining options
Humane treatment of captive wild animals
Locally owned and organised tours and activities
Local artist showcase
At least 10% of profits reinvested in community and sustainability
Local culture and ecosystem education
100% renewable energy
Double-glazed windows
At least 80% of lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soft drinks bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Banquet hall
Accessibility
Lift
Hardwood flooring in room
Deep-pile carpet in room
Room amenities
Be entertained
55-inch flat-screen TV
Digital TV channels
Home comfort
Air conditioning
Coffee/tea maker
Electric kettle
Iron/ironing board
Sleep well
Bed sheets provided
Freshen up
Private bathroom
Shower only
Eco-friendly toiletries
Hairdryer
Towels
Stay connected
Laptop-friendly workspace
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Water-efficient toilets only
Special features
Dining
Canary Coffee – On-site coffee shop.
BOKAN 37 – This fine-dining restaurant specialises in international cuisine and serves breakfast, brunch and dinner. Open daily.
BOKAN 38 – This cocktail bar only serves light fare. Open daily.
BOKAN 39 – On-site rooftop bar. Open daily.
Awards and affiliations
Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Fees & policies
Optional extras
Full breakfast is offered for an extra charge of approximately GBP 25 per person
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of GBP 25 per pet, per night
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Novotel London Canary Wharf Hotel
Novotel London Canary Wharf
Novotel London Canary Wharf (opening November 2016)
Novotel London Canary Wharf England
Novotel London Canary Wharf (Opening soon)
Novotel London Canary Wharf
Novotel London Canary Wharf Hotel Hotel
Novotel London Canary Wharf Hotel London
Novotel London Canary Wharf Hotel Hotel London
Frequently asked questions
Does Novotel London Canary Wharf Hotel offer free cancellation for a full refund?
Yes, Novotel London Canary Wharf Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Novotel London Canary Wharf Hotel?
Yes, there's an indoor pool.
Are pets allowed at Novotel London Canary Wharf Hotel?
Yes, pets are welcome. There's a charge of GBP 25 per pet, per night. Service animals are exempt from fees.
What are the check-in and check-out times at Novotel London Canary Wharf Hotel?
Check-in start time: 3 PM; check-in end time: anytime. Check-out time is noon. Express check-out and contactless social distancing and check-out are available.
What is there to do at Novotel London Canary Wharf Hotel and nearby?
Novotel London Canary Wharf Hotel has an indoor pool and a sauna, as well as a fitness centre and a garden.
Are there restaurants at or near Novotel London Canary Wharf Hotel?
Yes, Canary Coffee offers international cuisine.
What's the area around Novotel London Canary Wharf Hotel like?
Novotel London Canary Wharf Hotel is a short 6-minute walk from Heron Quays DLR Station and 13 minutes' walk from Thames River. Travellers say that the hotel is in a great location.
Novotel London Canary Wharf Hotel Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
8.8/10
Staff & service
8.8/10
Amenities
9.0/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Exceptional
2 Jan 2025
Had an amazing stay with my partner really enjoyed the hotels just didn’t find the pillows comfortable apart from that everything else was nice
A
A, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
1 Jan 2025
really good amazing service and help had such a lovely amazing time
Verified traveller
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
29 Dec 2024
Ryan
Ryan, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
29 Dec 2024
Stuart
Stuart, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
24 Dec 2024
Good for city airport
Nice hotel, good service, high floor. £20 for a room.service pizza was a bit steep and had to pay by card as opposed to put it on the room which felt sketchy
David
David, 1-night trip
Verified Hotels.com guest review
8/10 Very good
21 Dec 2024
Alaere
Alaere, 1-night trip
Verified Hotels.com guest review
8/10 Very good
15 Dec 2024
Amrit
Amrit, 4-night business trip
Verified Hotels.com guest review
10/10 Exceptional
13 Dec 2024
james
james, 1-night trip with friends
Verified Hotels.com guest review
8/10 Very good
9 Dec 2024
Michael
Michael, 1-night family trip
Verified Hotels.com guest review
6/10 Good
7 Dec 2024
Nichole
Nichole, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
2 Dec 2024
Kane
Kane, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
26 Nov 2024
Shourov
Shourov, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
24 Nov 2024
Andrew
Andrew, 1-night trip
Verified Hotels.com guest review
8/10 Very good
20 Nov 2024
Michael
Michael, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
19 Nov 2024
The receptionest was extremly kind it was a lovely stay the brekfast is very good but really packed and understaffed
Lara
Lara, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
18 Nov 2024
Daniel
Daniel, 1-night trip
Verified Hotels.com guest review
8/10 Very good
15 Nov 2024
Great hotel and location, few missing features
Overall great, spacious, comfortable! Only downsides no Smart TV, and our room did not have a coffee machine.
M
M, 2-night trip
Verified Hotels.com guest review
8/10 Very good
24 Oct 2024
Andrada
Andrada, 2-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
15 Oct 2024
Great place to stay
Tracey
Tracey, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
11 Oct 2024
Amina
Amina, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
5 Oct 2024
The lady on reception was especially friendly and helpful (I think she was from Italy) she was a credit to the hotel! The room was clean and spacious.
The only negative was that the pool water was dirty as there was lots of tissue/paper in the pool. I was unsure if the filter was not working properly?
Other than that minor issue, I would highly recommend the hotel and surrounding area 🙂
Clare
Clare, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
30 Sept 2024
September stay
We booked a room with a city view, and the view was amazing!
Could not fault the room, comfy bed and good bathroom.
However, the bathroom screen did not have a rubber seal on meaning the floor did get soaked every time we had a shower.
Will definitely stay again!
Verified traveller
2-night trip
Verified Hotels.com guest review
8/10 Very good
28 Sept 2024
Andy
Andy, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
23 Sept 2024
The check-in process was easy; the staff was outstanding. The breakfast was one of the highlights of our stay and the dining staff went above and beyond to accommodate us including daily reserving a table for six and making jokes that made our party feel comfortable and welcome. When we return to London (from the U.S.) we will look no farther for our hotel stay than Novotel, Canary Wharf.
Othello
Othello, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
23 Sept 2024
We had a comfortable and clean stay for my mums birthday , special thanks to the hotel for making it nice for her.
Only bit of feedback (not complaint) would be the carpets look like they need a bit of attention in our room.