Kensington (Olympia) Underground Station - 15 min walk
Goldhawk Road Underground Station - 7 min walk
Shepherd's Bush Underground Station - 7 min walk
Shepherd's Bush Market Underground Station - 8 min walk
Restaurants
Subway Shepherds Bush - 6 min walk
BrewDog Shepherd's Bush - 4 min walk
Urban Baristas - 6 min walk
The Sindercombe Social - 4 min walk
Kave Cafe - 3 min walk
About this property
Sapphire Hotel
At Sapphire Hotel, you'll be a short five-minute drive from Westfield London Shopping Centre and Kensington High Street. Also, Hyde Park and Thames River are within a short drive. Fellow travellers say good things about the helpful staff and location. The property is only a short walk to public transportation: Goldhawk Road Underground Station is 7 minutes and Shepherd's Bush Underground Station is 7 minutes.
Languages
English, French, Romanian, Spanish, Urdu
At a glance
Hotel size
14 rooms
Arranged over 5 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 11 AM
Contactless check-out
Late check-out subject to availability
Special check-in instructions
The check-in location differs from the property location; go to: [49 Shepherds Bush Road W6 7LU]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cots (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Off-site parking within 10 ft (GBP 8.5 per day)
Street parking available
Other information
Smoke-free property
No stag or hen parties
Property amenities
Working away
Computer station
Services
Concierge services
Tour/ticket assistance
Luggage storage
Facilities
1 building/tower
Television in common areas
Accessibility
Upper floors accessible by stairs only
Room amenities
Be entertained
DVD player
LED television
Satellite TV channels
Home comfort
Heating
Coffee/tea maker
Iron/ironing board
Sleep well
Soundproofed rooms
Turndown service
Bed sheets provided
Freshen up
Private bathroom
Shower only
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Desk chair
Food and drink
Fridge
More
Daily housekeeping
In-room safe
Fees & policies
Optional extras
Early check-in can be arranged for an extra charge of GBP 20 (subject to availability)
Late check-in between midnight and 1:30 AM can be arranged for an extra charge of GBP 20
Late checkout can be arranged for an extra charge of GBP 20 (subject to availability)
Parking
Parking is available nearby and costs GBP 8.5 per day (10 ft away)
Policies
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Also known as
Sapphire Hotel London
Sapphire London
Sapphire Hotel Hotel
Sapphire Hotel London, England
Sapphire Hotel London
Sapphire Hotel Hotel London
Frequently asked questions
Does Sapphire Hotel offer free cancellation for a full refund?
Yes, Sapphire Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Sapphire Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Sapphire Hotel?
No, unfortunately. However, there's street parking available.
What are the check-in and check-out times at Sapphire Hotel?
Check-in start time: 3:00 PM; check-in end time: midnight. There's a charge of GBP 20 for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge of GBP 20 (subject to availability). Contactless check-out is available.
What is there to do at Sapphire Hotel and nearby?
Recommended spots to visit include Westfield London Shopping Centre (12-min walk) and Hyde Park (2.4 mi), along with Buckingham Palace (4.6 mi) and Piccadilly Circus (4.8 mi).
What's the area around Sapphire Hotel like?
Sapphire Hotel is a short 7-minute walk from Goldhawk Road Underground Station and 12 minutes' walk from Westfield London Shopping Centre. Travellers say that this hotel is in a good location.
Sapphire Hotel Reviews
Reviews
6.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.0/10
Cleanliness
7.0/10
Staff & service
6.6/10
Amenities
6.6/10
Property conditions & facilities
6.6/10
Eco-friendliness
Reviews
8/10 Very good
6 Jan 2025
Tudor
Tudor, 1-night trip
Verified Hotels.com guest review
2/10 Poor
3 Jan 2025
Never again
The room did not match the photos at all. It was extremely small, barely a place to walk in the room!
Verified traveller
4-night trip
Verified Hotels.com guest review
10/10 Exceptional
30 Dec 2024
Comfortable
Very comfortable bed in a very basic room which was just what i was looking for a short notice.
Steve
Steve, 1-night trip
Verified Hotels.com guest review
2/10 Poor
30 Dec 2024
I Booked to stay at the Sapphire but , I was directed to check in via a different hotel down the road and given a room in this hotel. The room was nothing like the advertised room shown on the Sapphire page, bedding was awful , room was very small and the noise during the night gave me two very restless nights.
i
i, 3-night business trip
Verified Hotels.com guest review
8/10 Very good
28 Dec 2024
Xmas break
Quick check in Very comfortable nice and quiet friendly staff
Eleanor
Eleanor, 4-night trip
Verified Hotels.com guest review
4/10 Fair
26 Dec 2024
Not Again 4/10
PROS: Didn’t get the room I paid for was in different hotel couple doors down. Beds are small sliding all over the place,
couples fighting screaming banging early hours which scared my son! No one to report too?? Toilets don't flush properly!! Heating not working.
CONS: showers are nice and hot, tv small but works, small fridge ok, customer service ok but left early no one on night duty
Michelle
Michelle, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
26 Dec 2024
Verified traveller
1-night trip
Verified Hotels.com guest review
8/10 Very good
26 Dec 2024
Verified traveller
2-night trip
Verified Hotels.com guest review
10/10 Exceptional
26 Dec 2024
Aspasher
Aspasher, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 Dec 2024
Aaron
Aaron, 1-night trip
Verified Hotels.com guest review
4/10 Fair
24 Dec 2024
Heating was not working
The heating was not working, it was cold especially in December. The bathroom’s door also was not locked.
Melis
Melis, 3-night trip
Verified Hotels.com guest review
8/10 Very good
23 Dec 2024
Joe
Joe, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
22 Dec 2024
Christmas stay
Had a great stay. Hotel was in a good area close to underground stations . Room was very clean and quiet for being on street side.
Staff was helpful too.
david
david, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
22 Dec 2024
Staff were friendly, helpful and attentive to our needs. The bed was slightly small for a couple but very comfortable. Classic Shepherds Bush hotel right in the mix of everything but still remaining quiet enough through the night.
Gavin
Gavin, 1-night trip
Verified Hotels.com guest review
6/10 Good
16 Dec 2024
Hotels has been revamped
Nice budget hotel. Second time ive stayed and hotel has really improved..
Stayed in double room. Very comfortable and warm.
Would definitely stay again.
10 minutes walk to Shepherd Bush underground and Westfield shopping center
adnan
adnan, 2-night business trip
Verified Hotels.com guest review
6/10 Good
16 Dec 2024
ALi
ALi, 1-night family trip
Verified Hotels.com guest review
6/10 Good
15 Dec 2024
Ok for a dry place to sleep. It much else
The room was tiny literally couldn’t close the bathroom door if I wanted to use the toilet
Paul
Paul, 2-night trip
Verified Hotels.com guest review
4/10 Fair
15 Dec 2024
We where supose to stay at the sapphire hotel but 24hrs before the stay got a notification saying we could be put in the sister hotel the pearl.
Which we ended up staying in the hotel staff where friendly. But the room was very basic and nothing like the pictures. We found mars bar wrappers under the bed. 😏
Lauren
Lauren, 2-night family trip
Verified Hotels.com guest review
6/10 Good
9 Dec 2024
You will most likely stay in the pearl/emerald hotel within the same chain. The rooms are small, clean enough, and all right for 2-3 nights. We did hear a couple of arguing above us at about 1am, but management is 24/7, and they sorted it out.
Verified traveller
2-night trip with friends
Verified Hotels.com guest review
6/10 Good
8 Dec 2024
Brynn
Brynn, 5-night business trip
Verified Hotels.com guest review
6/10 Good
2 Dec 2024
Over-priced city stay...
Satosfactory for a budget London stay. It is an overpriced city.
Ian
Ian, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
2 Dec 2024
I had a great stay. The staff at the hotel were all very friendly and helpful. The area was quiet and close to a tube stop, so I could get into the center of London easily.
Danielle
Danielle, 3-night trip
Verified Hotels.com guest review
4/10 Fair
29 Nov 2024
The description of the hotel was that it had recently been refurbished but it was very shabby and run down. It was noisy and my sleep was disturbed by other residents.
Mr.MALCOLM
Mr.MALCOLM, 1-night business trip
Verified Hotels.com guest review
8/10 Very good
27 Nov 2024
Patrick
Patrick, 4-night trip
Verified Hotels.com guest review
6/10 Good
19 Nov 2024
Sirens
Too many police, fire and EMT sirens in the middle of the night.