All properties in Santiago, Santiago Metropolitan Region, Chile

Novotel Santiago Providencia

4-star hotel with spa, near Costanera Center

  • Free WiFi

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  • It’s in a good location close to a great shopping mall

    Sep. 11, 2019

  • Was a great place to relax.was a bit pricy for the massage but had good facilities

    Jan. 13, 2019

See all 228 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Dining options
  • Free WiFi
  • Parking available
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 178 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available

For families

  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Private bathroom
  • Television
  • Free toiletries
  • Daily housekeeping

What’s around

  • Costanera Center - 6 min walk
  • Vivo Panorámico - 10 min walk
  • Drugstore - 11 min walk
  • Santiago Cable Car: Tupahue Station - 34 min walk
  • San Cristobal Hill - 2.8 mi / 4.6 km
  • Santiago Town Square - 3.7 mi / 5.9 km
The following facilities or services will be unavailable from February 24 2021 to October 31 2021 (dates subject to change):
  • Fitness facilities
  • Sauna
  • Spa
  • Spa/Beauty services
  • Swimming pool

Due to COVID-19, this property’s food and beverage options may be limited.

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Superior Room, 1 King Bed with Sofa bed
  • Superior Room, 1 King Bed
  • Superior Twin Room, 2 Single Beds


  • Costanera Center - 6 min walk
  • Vivo Panorámico - 10 min walk
  • Drugstore - 11 min walk

What’s around


  • Costanera Center - 6 min walk
  • Vivo Panorámico - 10 min walk
  • Drugstore - 11 min walk
  • Santiago Cable Car: Tupahue Station - 34 min walk
  • San Cristobal Hill - 2.8 mi / 4.6 km
  • Santiago Town Square - 3.7 mi / 5.9 km
  • National Stadium - 3.8 mi / 6 km
  • Estadio Monumental David Arellano - 6.2 mi / 10 km

Getting around

  • Arturo Merino Benitez Airport (SCL) - 19 min drive
  • Santiago Central Station - 26 min drive
  • Tobalaba Station - 6 min walk
  • Los Leones Station - 10 min walk
  • El Golf Station - 14 min walk

At a glance

Hotel size

  • This hotel has 178 rooms
  • This hotel is arranged over 18 floors


  • Check-in time noon-anytime
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*
  • Free children's club


  • Pets allowed (dogs and cats only)*
  • Restrictions apply*
  • Up to 33 lbs


  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms


  • Covered onsite self parking (CLP 5000 per night)

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service

Things to do

  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Sauna
  • Snowboarding nearby

Working away

  • Business centre
  • Number of meeting rooms - 6


  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage


  • Number of buildings/towers - 1
  • Year Built – 2018
  • Lift


  • Accessible bathroom
  • In-room accessibility
  • Grab bar - near toilet

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 46-inch Smart TV
  • Netflix

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa, In Balance. Services include massages. The spa is equipped with a sauna.

The spa is open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Small print

Also known as

  • Novotel Santiago Providencia Hotel
  • Novotel Providencia Hotel
  • Novotel Providencia
  • Novotel Santiago Providencia Hotel
  • Novotel Santiago Providencia Santiago
  • Novotel Santiago Providencia Hotel Santiago

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Covered self parking costs CLP 5000 per night

Buffet breakfast is offered for an extra charge of CLP 13900 for adults and CLP 13900 for children (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of CLP 33520 per pet, per night


For details on pet restrictions, contact the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • The national sales tax (19%) may be charged upon check-out to residents of Chile regardless of length of stay, and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travelers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, Novotel Santiago Providencia does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs CLP 5000 per night.
  • Yes, there's an indoor pool. The swimming pool will be unavailable from February 24 2021 to October 31 2021 (dates subject to change).
  • Yes, cats and dogs are welcome, with a maximum weight of 33 lbs per pet. There's a charge of CLP 33520 per pet, per night.
  • You can check in from noon - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant. Nearby restaurants include Black Rock Pub (4-min walk), Hogs (4-min walk), and Herencia Chilena (4-min walk).
  • Have fun with nearby winter activities like snowboarding and skiing. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Novotel Santiago Providencia also has a sauna and a fitness center.
  • 6.0.Good

    Could be better

    Just ok. Reception staff bordering on surly. I did not feel particularly welcome here. Hotel should disclose that it is right next door to a major building site. I stayed here twice and requested a room with a view both times. Not provided first time. On second stay a few days later they put me on a higher floor. Breakfast was ok. Coffee pod machine in breakfast room a bonus. Good location and clean. Service needs polish.

    1 night trip, Dec. 4, 2018

    Verified guest review

  • 10.0.Exceptional

    Nice location good service friendly staff

    DANIEL, 6 night business trip, Apr. 4, 2021

    Verified guest review

  • 8.0.Very good

    Good and not so good

    The hotel is in a great area and the lobby and co-working space are very nice. All of the staff was incredibly friendly. There were good and just ok parts of the accommodations: good - comfortable bed, good lighting and the bathroom was stylish, the ok - the wifi in the room was very poor/slow, the room was very dark, even with the good lighting, the hallways are dingy and the carpet needs updating.

    Jennifer, 2 night business trip, Mar. 9, 2021

    Verified guest review

  • 10.0.Exceptional

    Great location, short walking distance to the Mall, etc.

    1 night trip with friends, Feb. 6, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Nice breakfast... can you please have to go coffee cups ... everything else was great

    3 night family trip, Feb. 6, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Great price for quality of standard

    Excellent new hotel with large spacious rooms. Excellent breakfast with eggs to order. 5 minutes walk to metro Tobalaba which is on the red line no. 1 and is easy access from airport. Nice area with restaurants and bars close by. This area doesn't seem to be affected by the riots. Staff speak good english.

    Rozalia, 2 night trip, Jan. 27, 2020

    Verified guest review

  • 10.0.Exceptional

    This is probably the best hotel I stayed in Santiago it has a great location steps away from the best mall in Santiago also the spa and gym located inside Highly recommend it

    6 night family trip, Jan. 25, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Great location out of the center, and great hotel!

    We had a super stay at Novotel. It is in a great, quiet, and cute neighborhood. The rooms were not huge, but very comfortable and nice. Bed was amazing, and shower was great. We would stay here again if we are back in Santiago!

    Jaclyn, 1 night trip, Jan. 23, 2020

    Verified guest review

  • 10.0.Exceptional

    Pre-cruise hotel

    Stayed one night before joining a cruise from San Antonio. Enjoyed this new hotel. Buffet breakfast was good with variety of items.

    George, 1 night trip, Jan. 17, 2020

    Verified guest review

  • 10.0.Exceptional

    Great New Property

    New modern hotel. Nice lobby, food options including coffee house and bar casual food area, gym, pool! Really fantastic front desk staff. Well located away from protests. They even arranged my transfer from Port San Antonio for a very good rate, better than I was able to find on my own! The rooms have a great modern design. You can plug an HDMI cord into the wall and stream from your computer to the TV! The showers are wonderful , large with rain shower heads. This is well thought out. You are close to many restaurants Empenada, Chilean, Indian, Japanese etc are within a block it is also an easy walk to the Sky tower the tallest building in Latin America which is attached to a mall with a food court with about 50 places to eat. Also near to the metro, the main line for going down to the Palacio de Monedo or Cerro Lucia.

    Amanda, 4 night family trip, Jan. 5, 2020

    Verified guest review

See all 228 reviews