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Mandarin Oriental, Santiago

Photo gallery for Mandarin Oriental, Santiago

Exterior
Seasonal outdoor pool, pool umbrellas
Seasonal outdoor pool, pool umbrellas
Seasonal outdoor pool, pool umbrellas
Deluxe Room, 1 King Bed (View) | Premium bedding, minibar, in-room safe, desk

Overview of Mandarin Oriental, Santiago

Mandarin Oriental, Santiago

5.0 star property
5-star ski hotel with ski shuttle, near Parque Arauco Mall

8.8/10 Fabulous

527 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Internet access
  • Pet-friendly
  • Air conditioning
  • Connecting rooms available
The price is AU$331
Price available on 15/4/2023
Map
Kennedy Avenue #4601, Santiago, Region Metropolitana, 1025

Guests rated this location 9.1/10 - Wonderful

Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Breakfast available
  • WiFi in the lobby
  • Seasonal outdoor pool
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Babysitting
  • Conference centre
  • 11 meeting rooms
For families
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom

Room options

About this area

What's nearby

  • In Las Condes

Getting around

  • Santiago (SCL-Arturo Merino Benitez) - 20 min drive
  • Santiago Central Station - 25 min drive
  • Military Academy Station - 18 min walk
  • Alcantara Station - 20 min walk
  • Manquehue Station - 21 min walk
  • Area shuttle (surcharge)
  • Ski shuttle (surcharge)

Restaurants

  • McDonald's - 6 min walk
  • La Cabrera Chile Alonso - 7 min walk
  • Café Mokka - 6 min walk
  • Lolita Jones - 5 min walk
  • Malva Loca - 6 min walk
Map

About this property

Mandarin Oriental, Santiago

Mandarin Oriental, Santiago features a ski shuttle and puts you near winter activities such as downhill skiing, snowboarding and cross-country skiing. The seasonal outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Senso, one of 2 restaurants, which serves Italian cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include a poolside bar, a children's pool and a terrace. Fellow travellers say good things about the pool and helpful staff.

Languages

English, French, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 310 rooms
  • Arranged over 22 floors

Arriving/Leaving

  • Check-in time starts at 3:00 PM
  • Express check-out available
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • Pets allowed (dogs only, 1 per room, up to 40 lb per pet)*
  • Service animals welcome
  • Pets must be supervised
  • Food and water bowls available

Internet

  • WiFi in public areas*
  • Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) and wired Internet access in rooms*

Parking

  • Free on-site self-parking
  • On-site parking is limited
  • Electric vehicle charging point on site
  • Height restrictions apply for on-site parking

Off-site

  • Area shuttle*
  • Ski shuttle*

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Babysitting (surcharge)
  • Children's menu

What to do

  • Ski shuttle (surcharge)
  • Bike rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Rafting nearby

Working away

  • 11 meeting rooms
  • Computer station
  • Conference centre (16738 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1992
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 18 holes of golf
  • Seasonal outdoor pool
  • Banquet hall

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairwells
  • Wheelchairs available on site
  • Doorbell and phone notifications

Languages

  • English
  • French
  • Portuguese
  • Spanish

Ski

  • Ski shuttle (surcharge)
  • Downhill skiing nearby
  • Snowboarding nearby

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Wireless Internet access (surcharge) (speed of 250+ Mbps (good for 3–5 people or up to 10 devices)) and wired Internet (surcharge)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Senso – Overlooking the pool and garden, this theme restaurant specialises in Italian cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
Origen – This cocktail bar overlooks the pool and garden. Open daily.
Matsuri – Overlooking the pool and garden, this theme restaurant specialises in Peruvian cuisine and serves lunch and dinner. Open daily.
Atrium – On-site lobby lounge. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • The national sales tax (19%) may be charged upon checkout to residents of Chile regardless of length of stay and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travellers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport, along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

  • WiFi is available in guest rooms for USD 10 per night (rates may vary)
  • WiFi is available in public areas for USD 10 per night (rates may vary)
  • Wired Internet access is available in guest rooms for USD 10 per night (rates may vary)
  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 30 for adults and USD 15 for children
  • Local area shuttle and ski shuttle services are offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 80.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 100 per pet, per week

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from September to March

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Only registered guests are allowed in the guestrooms.</p> <p>Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Hotel Santiago Mandarin Oriental
Grand Hyatt Santiago Hotel
Santiago Grand Hyatt
Grand Hyatt Santiago Hotel Santiago
Hyatt Santiago
Santiago Hyatt
Santiago Mandarin Oriental
Mandarin Oriental, Santiago Hotel
Hotel Santiago by Mandarin Oriental
Mandarin Oriental, Santiago Santiago
Mandarin Oriental, Santiago Hotel Santiago

Frequently asked questions

Does Mandarin Oriental, Santiago offer free cancellation for a full refund?
Yes, Mandarin Oriental, Santiago does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Mandarin Oriental, Santiago?
As of 26 Mar 2023, prices found for a 1-night stay for 2 adults at Mandarin Oriental, Santiago on 15 Apr 2023 start from AU$331, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Mandarin Oriental, Santiago?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Mandarin Oriental, Santiago?
Yes, there's a seasonal outdoor pool and a children's pool.
Are pets allowed at Mandarin Oriental, Santiago?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 40 lb per pet. There's a charge of USD 100 per pet, per week. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Mandarin Oriental, Santiago?
Yes, there's free self parking. Parking spaces may be limited. Electric car charging is available.
What are the check-in and check-out times at Mandarin Oriental, Santiago?
You can check in starting at 3:00 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at Mandarin Oriental, Santiago and nearby?
Have fun with activities such as cycling, hiking and rafting, and practise your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy amenities such as a seasonal outdoor pool and a garden.
Are there restaurants at or near Mandarin Oriental, Santiago?
Yes, there are 2 on-site restaurants, featuring Italian cuisine and garden views.
What's the area around Mandarin Oriental, Santiago like?
Mandarin Oriental, Santiago is a short 6-minute walk from Parque Arauco Mall and 13 minutes' walk from KidZania Santiago. Travellers say that the area is very safe, and great for skiing.

Reviews

8.8

Fabulous

9.2/10

Cleanliness

9.0/10

Staff & service

8.7/10

Amenities

8.8/10

Property conditions & facilities

9.1/10

Eco-friendliness

Reviews

10/10 Exceptional

Supremely comfortable and relaxing
Modern and exceptionally comfortable hotel Quality of service generally is excellent although service on the terrace and around the pool was slow. I stayed six nights and enjoyed the relaxing atmosphere and particularly the pool area and gardens The food in both the bar and the Italian restaurant was good value and excellent The elegance and facilities plus the fact that there is a large mall with quality shops only five minutes walk away help make up for the fact the hotel is some way out of the downtown and historic centre
Paul, 6-night trip
Verified Hotels.com guest review

8/10 Very good

The hotel is amazing, the registration and checking a bit slow. Rooms are great. Service very complete
Roberto, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Nice hotel
Soap dispenser in shower was empty 2 days.
Carol L, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

thomas, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excelent hotel! Location and service!!!!!!!
maria, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Guy, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Allan, 2-night trip
Verified Hotels.com guest review

8/10 Very good

High tech, modern hotel, very comfortable. Staff good, especially concierge who were super helpful. Lovely pool and garden area. The food in Senso was a bit disappointing, lunch dishes were really small and snack menu was limited. Main restaurant not open Sunday/Monday.
Verified Expedia guest review

8/10 Very good

nice
Verified Expedia guest review

10/10 Exceptional

Kris, 1-night trip
Verified Hotels.com guest review