"This hotel was one of the most overpriced properties I’ve ever stayed at. From the moment we arrived, it felt like the goal was to squeeze every possible dollar out of guests.
The mandatory resort fee was especially frustrating because many of the “included” amenities were unavailable. Museum tickets were listed as a benefit, yet some of the museums were closed during our stay. Charging guests for perks they cannot use is misleading.
The on-site restaurant, 100 Sails, charged $89 per person for a buffet that largely catered to meat eaters, with very limited options for vegetarians and those with dietary restrictions.
The staff were generally cold and unwelcoming, as if guests were an inconvenience. The hotel also has far too many rooms for the size of the pool and hot tub, making both areas consistently overcrowded.
Twice during our stay, window cleaning crews worked directly outside our room, forcing us to keep the curtains closed and ruining the view we paid for. The hot water was also shut off for several hours.
The most troubling experience occurred when we attempted to dine at 100 Sails. The hostess told us no tables were available, but then immediately seated two local guests who arrived after us. After I questioned what I had just witnessed, she suddenly found a table for us.
The refrigerator in our room had a foul odor, making it unusable, and there was no microwave to heat our own food.
Overall, this hotel is overpriced, overcrowded, and disappointing."
