4/10 Fair
13 Mar 2023
Don’t waste your time and money!!!
Never again will I stay here! This is a tired, old hotel that needs cleaning and updating. With the exception of the bell staff, the service was very impersonal and unsatisfactory. A wonderful ocean front room was advertised. What I got was an overpriced, standard hotel room, that was ocean front, yet right above the bar patio, with live music (mostly bad) every night until midnight. The restaurant was so overcrowded we could not get seating all week, even for a quick drink in the bar. The alternate “Hula Grill” is dark and has no view. Service was slow and everything greatly overpriced. We ended up going to the hotel next door for food and were greeted much better there and served far better than at the Outrigger. Waikiki is an absolute zoo! Crowded, loud and loaded with rude people. I shared my comments with the Outrigger staff and was offered nothing in return other than “we’re sorry”.
Robert
Robert, 4-night trip
Verified Hotels.com guest review