Hyatt Place Waikiki Beach, Honolulu, United States of America

Good value for money hotel with ocean views. Check in easy. Very spacious room with partial ocean view. Small balcony but ok. Walking distance to most places with a Pink Line bus stopping nearby. ABC shop next door. Only negative was they forgot my wife’s birthday until reminded the next day. Overall a good 4 Star hotel.

Great holiday Great people and location. Certainly recommend this place as a place to stay in Waikiki

Overall, our experience of our stay is average. I will recommend this place if you are okay with the cons, given the good customer service. Pros - Located at a great strategic location with walking distance to Wakiki beach and the main road (with numerous shops and food outlets); located right next to the ABC store and near the trolley stops/tourist bus stops; Customer service at the reception was very good - all receptionists and managers on duty were very helpful, empathetic and friendly; Free daily breakfast and provides beach towels; Destination fee was waived for us Cons - Upon check in on our first night, the hotel room given to us is not great at all. The carpets were dirty (when we walked barefoot on the carpet, the soles of your feet literally becomes black), room smelt really damp wet, and the card reader on the door wasn't working for us so we got locked out for 30 minutes at one stage. Room wasn't serviced, no clean towels provided to us. We complained to the manager on duty who has kindly moved us to another room with a better view and with a $50 compensation. Towards the end of our stay, our room wasn't service the 2nd time but got compensated after we complained again; Amenities provided were very basic, just soap, shampoo and conditioner; Upon check in on our first night, we called housekeeping for a hairdryer and kettle but it took nearly an hour for it to be delivered. We had to keep calling about 3 times.

Hyatt Place is a good central place to stay, walking to beach, shops and restaurants. It has a dominos pizza place attached and an ABC store next door for anything you may need. The bus stop is on the corner and also the trolly buses stop in this street also. Free breakfast was a bonus and had a good selection, it is served outside near the pool. The pool is not exciting at all, it is rather ugly but the beach is at the end of the street. The room was clean and tidy.

Had issues with getting a clean room with all working lights and no sticky carpet. Asked to change a couple of times before getting a decent one, which ended up being a more expensive room. To be fair the whole place was a bit of a mess what with the preparations for hurricane Lane, and the pool was closed along with the outdoor eating area. Ate a reasonably good breakfast buffet in an absolutely terrible setting, droves of hungry travellers scrambling for space in the business lounge across the tour booking desk. Expected much more for the price, probably wouldn’t go back even if no hurricane was ever going to ruin my next trip lol