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Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

4.5 star property
Beachfront property in Puerto Morelos with free water park, spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Outdoor wedding area
Free minibar, in-room safe, desk, blackout curtains
Children's play area - indoor
Free minibar, in-room safe, desk, blackout curtains
Aerial view

Reviews

7.0 out of 10

Good

Popular amenities

  • Casino
    Casino
  • Bar
    Bar
  • Pool
    Pool
  • Free breakfast
    Free breakfast
  • Spa
    Spa
  • Gym
    Gym
Main amenities
  • Daily housekeeping
  • On the beach
  • Casino
  • 9 restaurants and 4 beach bars
  • 2 poolside bars and 3 bars/lounges
  • 3 swim-up bars
  • Full-service spa
  • 8 outdoor pools
  • Free water park
  • Nightclub
  • Free children's club
  • 3 outdoor tennis courts
Feel at home
  • Supervised childcare (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Separate bath and shower
  • Premium TV channels
The price is AU$420
includes taxes & fees
16 Dec - 17 Dec

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

View from room

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Bathrobes
Rainfall showerhead
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Luxury Family Suite Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Bathrobes
Rainfall showerhead
  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 172 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out

View from room

Luxury Presidential Two Bedroom Suite Swim Out

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 172 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Family Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Bathrobes
Rainfall showerhead
  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Junior Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Bathrobes
Rainfall showerhead
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential One Bedroom Suite Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi

Luxury Suite Ocean View with Terrace Jacuzzi

Luxury Suite Ocean View with Terrace Jacuzzi

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Bathrobes
Rainfall showerhead
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential One Bedroom Suite Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out Diamond Club

View from room

Luxury Presidential One Bedroom Suite Swim Out Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Luxury Junior Suite Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Bathrobes
Rainfall showerhead
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 353 sq m
  • Ocean view
  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential Two Bedroom Suite Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 172 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite

View from room

Luxury Junior Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Bathrobes
Rainfall showerhead
  • 52 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out Diamond Club

View from room

Luxury Junior Suite Swim Out Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Bathrobes
Rainfall showerhead
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out

View from room

Luxury Presidential One Bedroom Suite Swim Out

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out DC

View from room

Luxury Presidential Two Bedroom Suite Swim Out DC

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 172 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

View from room

Luxury Junior Suite Swim Out

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Bathrobes
Rainfall showerhead
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite with Terrace Jacuzzi

View from room

Luxury Suite with Terrace Jacuzzi

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Bathrobes
Rainfall showerhead
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 298 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

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About the area

Map
Carr Federal 307 Tulum-Cancun Km 332.15, SM31 MZ03, Puerto Morelos, QROO, 77580

What's nearby

  • Moon Palace Golf Club - 14 min drive - 9.5 km
  • Petempich Bay - 17 min drive - 14.1 km
  • Ventura Park Cancun - 19 min drive - 16.9 km
  • Puerto Morelos Beach - 23 min drive - 19.3 km
  • Puerto Morelos Town Square - 24 min drive - 20.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 19 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 30.6 miles/49.2 km

Restaurants

  • ‪Grand Lobby Bar - ‬15 min drive
  • ‪Grand Central Buffet - ‬17 min drive
  • ‪Agave Mexican Cuisine - ‬16 min walk
  • ‪The Grill - ‬17 min drive
  • ‪Cusco - ‬18 min drive

About this property

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

At Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino, you can spend time at the beach enjoying free cabanas, beach umbrellas and yoga, plus you'll only be steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. There's plenty of fun with the 8 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy and hydrotherapy. Gourmet Marche, one of 9 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious property include 4 beach bars, a casino and a nightclub. Fellow travellers love the helpful staff and beach location.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, French, Portuguese, Spanish

At a glance

Hotel size

  • 840 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: midnight
  • Contactless check-in and check-out are available
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)
  • Supervised childcare*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 9 restaurants
  • 3 bars/lounges
  • 4 beach bars
  • 2 poolside bars
  • 3 swim-up bars
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)
  • Children's menu

What to do

  • On the beach
  • Tennis
  • Beach yoga
  • Beach volleyball
  • Kayaking
  • Boat tours
  • Motor boating
  • Personal watercraft (motorised)
  • Scuba diving
  • Snorkelling
  • Waterskiing
  • Shopping
  • Pool table
  • Fishing
  • Windsurfing nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Free pool cabanas
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Built in 2014
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness centre
  • 8 outdoor pools
  • Free water park
  • Arcade/games room
  • Casino
  • Full-service spa
  • Nightclub
  • 8 casino gaming tables
  • 12 casino slot machines
  • Hot tub
  • 3 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide
  • Reception hall
  • Beaux Arts architecture

Accessibility

  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk

Room amenities

Be entertained

  • MP3 docking station
  • 49-inch plasma TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Alarm clock

What to enjoy

  • Balcony

Freshen up

  • Jetted
  • Separate bath and shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

The on-site spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Dining

Gourmet Marche – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Zen – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Hunter Steak House – This steakhouse specialises in international cuisine and only serves dinner. Open daily.
Grazie Italian Trattoria – This restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.
Taj – This restaurant specialises in Indian cuisine and only serves dinner. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Renovations and closures

The property will be renovating from 17 October 2024 to 31 October 2024 (completion date subject to change). The following areas are affected:
  • One of the swimming pools

Guests will have access to the following alternative facilities during the renovation:

  • Outdoor pool

During renovations, the property will make every effort to minimise noise and disturbance.

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge

Policies

This property does not have lifts.
This property accepts credit cards and cash.

Also known as

Royalton Cancun
Royalton Riviera
Royalton Riviera Cancun All Inclusive Puerto Morelos
Royalton Riviera Hotel
Royalton Riviera Hotel Cancun
Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
Royalton Riviera Cancun Puerto Morelos
Royalton Riviera Cancun Inclu
Royalton Riviera Cancun Resort Spa All Inclusive

Frequently asked questions

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offer free cancellation for a full refund?
Yes, Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?
Yes, there are 8 outdoor pools and a children's pool.
Are pets allowed at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?
Yes, there's free self parking.
What are the check-in and check-out times at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?
Yes, there's a casino, featuring 12 slot machines and 8 gaming tables.
What is there to do at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino and nearby?
Have fun with on-site activities such as kayaking, waterskiing and fishing and improve your game at the on-site tennis courts. Additional recreation on-site includes volleyball and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 8 outdoor swimming pools. Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino also has 3 swim-up bars, 2 poolside bars and a casino, as well as a nightclub, a sauna and a steam room.
Are there restaurants at or near Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?
Yes, there are 9 on-site restaurants, featuring international cuisine.
Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino have rooms with private hot tubs?
Yes, each room has a jetted bath.
Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino like?
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is located on the waterfront, a short 1-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Travellers say that this property is in a good location.

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino Reviews

Reviews

7.0

Good

7.4/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Amazing 👏
Takita, 5-night family trip
Verified Hotels.com guest review

6/10 Good

claudia, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Have stayed here 4 times this by far has been the biggest disappointment
Alfredo, 4-night family trip
Verified Hotels.com guest review

6/10 Good

Zoe, 5-night trip
Verified Hotels.com guest review

2/10 Poor

Nothing about my stay was anything like I was expecting. It took 5 hours to get a room. No room service NO ocean view out of 9 restaurants we was only allowed to eat in one No whiskey at the bar or in the room. I have paid for an inclusive and a room with Ocean view. I will like to request a refund because I have not received what I have paid for.
Suresh, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

Frank, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Emily A, 5-night trip
Verified Expedia guest review

8/10 Very good

We have stayed at the Royalton Riviera Cancun a number of times, and we very much enjoyed our last stay. One thing we really love about the resort is the kids club. Our son, who is seven, enjoys hanging out there, and we enjoy the time to ourselves. All of the caretakers are friendly and kind. If you have children, you can feel comfortable and confident leaving them in the hands of Carolina, Alberto, Juanita, Lulu, and Mari. Our biggest complaint was the food, as options have changed (i.e. no filet at the steakhouse anymore), and the quality, overall, was not as good as on previous visits. We recommend this resort for both families and couples.
Amy, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

Kenneth, 4-night trip
Verified Expedia guest review

6/10 Good

The food and the drink was good but the rooms and the amenities needs work
Gabriela Diaz, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Shashi, 4-night trip
Verified Expedia guest review

10/10 Exceptional

This resort is awesome staff is amazing.
Marlene Fumero, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

GLORIA, 7-night trip
Verified Expedia guest review

6/10 Good

Stuff really friendly
jose, 4-night trip
Verified Expedia guest review

8/10 Very good

The building we were in was being renovated, therefore there was noise from 7 am - 6 pm. The rooms are clean and spacious. Pools are very nice, but close at 7 pm. You need to make reservations for specialty restaurants via an app. By the time you get in there, all the reservations are taken. We mostly ate at the buffet because we didn’t need a reservation there. The omelette and taco chefs were super nice and friendly. The waitstaff were also very nice and attentive. Restaurants close at 10 pm. Only late service is room service. Which is included in the package, which was a nice amenity. The shows were good and entertaining.
Adriana, 7-night family trip
Verified Expedia guest review

8/10 Very good

Great entertainment. Property needs to be updated
LEYANI, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

I really liked the resort. Everyone was nice and helpful. The different activities for adults and kids. The only thing I didn’t like was the mosquitoes and not having a jacuzzi for people that are not diamond members.
Britney, 3-night family trip
Verified Expedia guest review

8/10 Very good

Very big hotel, but needs some updating. They are working on it so it’s not too bad. The entertainment was really nice.
Natali Ladron de, 6-night family trip
Verified Expedia guest review

6/10 Good

Ana Esther, 7-night trip
Verified Expedia guest review

6/10 Good

Property needs a major renovation. The furniture inside the rooms are old and falling apart.
Tiffany Koyal, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Worth every penny. Cancun's best resort!
Being a Hotels.com the hotel offered courtesies such as Diamond Club check-in. Samuel. Great hotel.
Brian, 5-night family trip
Verified Hotels.com guest review

2/10 Poor

Overall, I don’t recommend Royalton Reveira resort to anyone. Started with room- had go back and forth to active our keys for two days. If you are not in dimond club, you don’t get any reservations to any restaurant, staff keep recommending to book thru app but you cannot make any reservations because dining club’butler reserved and nothing is available for non diamond club. We spent over 4 hours to make a reservation after arguing with staff. When we went restaurant, staff rushed you and you can’t enjoy dinning experience. Drinks were Watertown. When we asked for Don Julio, bar attendant said no and asked if we’re dimond club and few minutes later when I sent my friend, there were no question about dumbos club and she got two shorts of DonJulio. They are very greedy people ask for money every time they serve you. When you are in all inclusive, all restaurants are free to use but they make difficult to enjoy. One of my friend requested to decorate our room for our anniversary and nothing was done. They seriously dropped the quality. Find better resort if you want don’t waste your money and don’t want to spend your quality time in aggravations.
Sukhwinder, 6-night family trip
Verified Expedia guest review

8/10 Very good

The property was great, only thing that wasn’t great was the Royalton app, it never worked for me and I used two phones. So we weren’t able to make reservations for the restaurants. Everything else was awesome!
Tyese, 5-night family trip
Verified Expedia guest review

6/10 Good

It's the oldest of the Royalton resorts so there were lots of repairs, renovations etc going on. The forst room were put in had tons of ants coming theough a crack in the wall and all over our stuff. We co.plained numerous times and some of the staff just laughed it off until someone turned up to fumigate the rooms at 11pm while our 2 little kids were asleep. The guy barely spoke engliah and insisted 'no toxic'. The ants persisted and after maling a fuss the next day and spending a morning complaining about it, we were finally moved to another room the next evening. The bath tubs had black mould and when we turned on the jacuzzi jets in the bath tubs, copious amounts of black sediment came shooting out. Apart from that, the resprt overall is well maintained and many of the staff work hard.
Dheepika Vaasini, 7-night family trip
Verified Expedia guest review

6/10 Good

Some of the employees were rude. TV did not worl properly. Reservations were difficult to make. Didn't recieve our room service order on our first night.
Victor, 2-night family trip
Verified Expedia guest review