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All properties in Playa del Carmen, Quintana Roo, Mexico

Ocean Riviera Paradise All Inclusive

Upscale beachfront property with free water park, near Grand Coral Golf Riviera Maya

  • Free WiFi and free parking
From
A$382

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  • Beach bar
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Crta. Federal Cancún Chetumal, km 296, Playa del Carmen, 77710, QROO, Mexico
7.4.Good.
  • From the moment we checked in we were welcomed with incredible service. Everything from…

    Jun. 3, 2019

  • Large family resort with a small beach. Lots of walking due to the length of the property…

    Dec. 31, 2021

See all 867 reviews

Official standards

This property advises that it adheres to European Holiday Home Association (EHHA - Europe) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Safe
Quiet
Dining options
Walkable
Convenient
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub
  • Non-smoking
  • Gym

Property highlights

Main amenities

  • 974 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • Casino
  • 11 restaurants and 3 poolside bars
  • Full-service spa

Feel at home

  • Children's pool
  • Playground on site
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (free)
  • Sofa bed

What’s around

  • On the beach
  • Grand Coral Golf Riviera Maya - 39 min walk
  • Playa Xcalacoco - 25 min walk
  • El Camaleon Mayakoba Golf Course - 2.6 mi / 4.2 km
  • Playa 88 - 2.7 mi / 4.3 km
  • Punta Esmeralda Beach - 3.1 mi / 4.9 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Eden Junior Suite Garden view
  • Eden Junior Suite with Jacuzzi
  • Eden Junior Suite Swim Up
  • Junior Suite (Eden Junior Suite Rooftop)
  • Eden Master Suite
  • Suite (Eden Master Suite Rooftop)
  • Daisy Junior Suite Garden View
  • PRIVILEGE MASTER SUITE SWIM UP
  • Daisy Junior Suite Pool View
  • Eden Junior Suite Pool View
  • Eden Junior Suite Ocean View
  • Privilege Junior Suite Garden View
  • Privilege Junior Suite Pool View
  • PRIVILEGE JUNIOR SUITE SWIM UP
  • Privilege Junior Suite Rooftop
  • Junior Suite Daisy NRF
  • Junior Suite Eden NRF
  • Junior Suite Privilege NRF
  • Junior Suite Standard
  • Junior Suite Standard NRF

What’s around

Landmarks

  • On the beach
  • Grand Coral Golf Riviera Maya - 39 min walk
  • Playa Xcalacoco - 25 min walk
  • El Camaleon Mayakoba Golf Course - 2.6 mi / 4.2 km
  • Playa 88 - 2.7 mi / 4.3 km
  • Punta Esmeralda Beach - 3.1 mi / 4.9 km
  • Quinta Avenida - 3.7 mi / 6 km
  • Tres Rios Ecopark - 4.4 mi / 7 km
  • Plaza Las Americas - 4.9 mi / 7.9 km
  • Mamitas Beach Club - 5.2 mi / 8.4 km
  • Playa del Carmen Main Beach - 5.3 mi / 8.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive
map
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Crta. Federal Cancún Chetumal, km 296, Playa del Carmen, 77710, QROO, Mexico

At a glance

Size

  • 974 rooms
  • Arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-5:30 AM
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (2 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting/childcare*
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • Supervised childcare/activities (free)

Food and drink

  • 11 restaurants
  • 10 bars/lounges
  • 3 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • Room service (during limited hours)

Things to do

  • Number of outdoor pools - 5
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 3
  • Full-service spa
  • Basketball on site
  • Bowling alley on site
  • Playground on site
  • Volleyball on site
  • Scuba diving nearby
  • Casino
  • Nightclub
  • Free water park access
  • Tennis on site
  • Arcade/game room

Working away

  • Business centre
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter

Facilities

  • Number of buildings/towers - 4
  • Year Built – 2016
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Sofa bed
  • Sofa bed size king

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer

Be entertained

  • LED TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Food and beverages
  • All à la carte meals and snacks included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities
  • Scuba-diving lessons

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Entertainment
  • Onsite entertainment and activities
  • Access to onsite nightclubs

Not included
  • Surcharge for premium or imported alcoholic beverages
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Despacio. Services include hot stone massages, Swedish massages, Thai massages, and facials. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Blue Moon - This restaurant specializes in international cuisine and serves dinner only.

Amaranto - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Villamarina - This restaurant specializes in international cuisine and serves breakfast, lunch, and light fare. A children's menu is available. Open daily.

Ruta 66 - This coffee shop specializes in American cuisine and serves breakfast, lunch, and dinner. Open 24 hours. Open daily.

La Locanda - This theme restaurant specializes in Italian cuisine and serves dinner only. A children's menu is available.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Tennis on site
  • Basketball on site
  • Bowling alley on site
  • Playground on site
  • Volleyball on site
  • Free water park access

Nearby

  • Scuba diving nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • A tax is imposed by the city: USD 1.34 per accommodation, per night

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Babysitting/childcare is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of European Holiday Home Association (EHHA - Europe).

Policies

Some rooms at this property are not suitable for children. Please add child ages in the search parameters to display available rooms.

Only registered guests are allowed in the guestrooms.

This property accepts credit cards, debit cards and cash.

Also known as

  • Ocean Riviera Eden beach All Inclusive Playa del Carmen
  • Ocean Riviera Eden by the beach All Inclusive
  • Ocean Riviera Paradise All Inclusive All-inclusive property
  • All-inclusive property Ocean Riviera Paradise All Inclusive
  • Ocean Riviera Paradise Eden by the beach All Inclusive
  • Ocean Riviera Eden beach All Inclusive
  • Ocean Riviera Eden beach Playa del Carmen
  • Ocean Riviera Eden beach
  • Ocean Riviera Paradise All Inclusive Playa del Carmen
  • Ocean Riviera Paradise All Inclusive All-inclusive property
  • Ocean Riviera Paradise All Inclusive Playa del Carmen
  • Ocean Riviera Paradise All Inclusive Playa del Carmen

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Ocean Riviera Paradise All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Yes, there are 5 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - 5:30 AM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
  • Yes, there are 11 onsite restaurants, featuring international cuisine and garden views. Nearby restaurants include Coco's Cabanas (8-min walk), Fonda Argentina (3 mi), and El Puerto (3.3 mi).
  • Yes, the 228 square-foot casino features 4 slot machines and 2 gaming tables.
  • Have fun with onsite activities such as volleyball, and improve your game on the tennis courts. Additional recreation onsite includes basketball, bowling, and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. Ocean Riviera Paradise All Inclusive also has 3 poolside bars, 10 bars, and a casino, as well as a nightclub, a fitness center, and spa services.
7.4.Good.
  • 6.0.Good

    Terrible customer service by Israel, the guy that is in charge of customer service. 1. We went there for new year's all inclusive, including the dinner gala. 2. No such thing - to make a reservation for the dinner gala you were forced to buy a 140 dollar bottle of champagne or wine. If you did not buy the bottle the only option was dinner at the Mexican buffet at 6:30. 3. On new year's eve, they only had 3 of 9 restaurants in service with dinners time at 6:30 and 9:30. The hotel was at 70% capacity and there was no way to service all those people with 3 restaurants open. 4. Room service is only between 11-6pm. If you want room service before 11 or after 6 you get charged a per plate service fee. 5. The minibar, which is all inclusive was refilled only twice in our 7 day stay. 6. Non of the pools are heated, no food in the pool areas. 7. Bellboys were missing when we arrived, so we dragged our luggage to our room at the opposite side of the property, easily a 15 minute walk, dragging luggage. The property is nice, people working at the restaurants are nice, but the overall hotel service policies suck. I would never recommend staying here unless you want to deal with the headaches listed above. Forget about robes in your room and don't be surprised if your shower overflows. We notified them of this on day one and they never fixed it. We spent 1/2 the time off the property enjoying Playa del carmen and not dealing with the terrible hotel polices.

    Rosendo, 7 night family trip, Dec. 30, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent experience

    Ocean Riveria Paradise is beautiful place to stay, had a brilliant stay, so much facilities to utilise. Initial customer service at the front desk wasn't as expected or welcoming however, staff in the resort were very friendly.

    8 night trip with friends, Nov. 27, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    It was a great trip I would highly recommend it very family oriented the property as for pools and the kids park fabulous

    Ray, 2 night family trip, Nov. 10, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Espectacular ♥️♥️ Lo único que deberían mejorar es en el check in que es muy lento el proceso, lo demás excelente

    Gladys, 4 night trip with friends, Oct. 21, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    The property is beautiful. But the rooms smell like mold, the humidity is unbearable and my computer broke from dampness. I am so upset. I was really looking forward to a beautiful stay.

    alexandra, 5 night trip, Oct. 11, 2021

    Verified Expedia guest review

  • 2.0.Poor

    First of all let me preface this with saying we haven't been on vacation since before Covid so I don't know how much affect the Vid-19 had with the staff's attitude. With that said we will NEVER return to this place again. The hotel and all it's amenities is about a 3. The staffs willingness to ensure their paying customer has a great experience is a ONE. We've stayed at other all-inclusives in Cancun and didn't want to leave because the way we were treated. We were ready to leave this place by day 3. Our room was okay for the price, however it smelled like mildew the entire stay. At our first dinner I asked for salt and extra lime. The response I got from our waiter was the food was already cooked with lime and salt. And it was down hill from there. The next morning my wife asked for their green juice at the table for breakfast at when they brought coffee. She was told they could only bring orange and apple. If she wanted green she needed to go get it herself. We learned after a few days that their portions served at the restaurants were generally small. So we asked for 2 different main dishes and two appetizers each and we told we can only order one of each. Room service in only open from 1000-1800, that's it. I asked another restaurant for an extra lime and to cut it in half for my fish. I was told they couldn't do that and I had to use the small pieces already out in the buffet. We experienced examples like this all week long. It was miserable.

    Frank Brian, 7 night family trip, Oct. 9, 2021

    Verified Expedia guest review

  • 6.0.Good

    We visit the hotel for the wedding of some friends, not everything is included, you have to pay for room service, you have to go to the casino if you want a drink late at night, the facilities are far from the retaurants that close at 10 p.m. Most, and the cart that can take you is delayed and always passes full, of all the holes that I have visited this one I do not recommend

    aida, 3 night trip with friends, Oct. 8, 2021

    Verified Expedia guest review

  • 4.0.Fair

    I hate being subjected to constant people trying to sell me everything from time shares, massages. Then when you refuse to sit through an hour and a half presentation you are berated for costing the staff member $50. The buffet food was cold. The beach was unusable because of the rocks.On a positive note the restaurants were pretty good. The pool areas were also good, lots of chairs and they were kept clean. I wouldn’t go back

    Bernice Rita, 5 night family trip, Oct. 5, 2021

    Verified Expedia guest review

  • 4.0.Fair

    Rooms are clean and nice, the pools and the place is comfortable and nice. But, we didn't like the service, they are very complicated, you cannot use a bathing suit for lunch time at the restaurant, or man a type of shirt. The music is over at 11 pm. We went to have a dinner and a couple of friends go head first to take the table for seven, and when the rest of the group arrived, the staff didn't want to sit us together, we complained about it off course and they gave us a bad attitude. We will not going back to this resort.

    Raul, 1 night trip with friends, Oct. 3, 2021

    Verified Expedia guest review

  • 2.0.Poor

    Beautiful place but the staffing act like we were there for free, I will not recommend these hotel I think the only time I enjoy the trip was my last day because I was finally leaving.

    Marcos D jesus Rodriguez, 3 night family trip, Oct. 2, 2021

    Verified Expedia guest review

See all 867 reviews