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All properties in Puerto Morelos, Quintana Roo, Mexico
1 room, 2 adults

Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only

4.5-star4.5 stars
Ctra. Federal 307, Chetumal – Pto, Juarez, KM 335 Puerto Morelos, Puerto Morelos, QROO, 77569, Mexico

Beachfront property in Puerto Morelos with spa and beach bar
  • Free buffet breakfast, free WiFi, and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. Find out more

  • Beautiful, modern resort with natural beach. The staff is amazing and so helpful.Jul. 16, 2020
  • Haven Riviera is a beautiful hotel. My boyfriend and I spent Christmas and New year's and…Mar. 17, 2020

Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only

from A$481
  • Junior Suite Garden View
  • Junior Suite, 1 King Bed, Balcony, Partial Ocean View
  • Romance Junior Suite Partial Ocean View
  • Junior Suite, 1 King Bed, Garden View (Swim out)
  • Junior Suite Swim-Out Partial Ocean View
  • Romance Junior Suite Swim-Out Partial Ocean View
  • Serenity Club Junior Suite Ocean Front
  • Serenity Club Romance Jr Suite Ocean Front
  • Serentiy Club Junior Suite Swim Out Ocean Front
  • Serenity Club, Romance Junior Suite, Swim Out, Ocean Front
  • Serenity Club, One Bedroom, Master Suite, Ocean Front
  • Serenity Club, Two Bedroom, Master Suite, Ocean Front
  • Presidential Suite (Serenity Club Ocean Front)

What’s around Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only

Landmarks

  • On the beach
  • Costa Occidental de Isla Mujeres National Park - 1 min walk
  • Ventura Park Cancun - 8.2 mi / 13.2 km
  • Xoximilco - 6.8 mi / 11 km
  • Playa Coral - 8.4 mi / 13.5 km
  • Cancun Country Club - 9.2 mi / 14.8 km
  • Delfines Beach - 12.4 mi / 20 km
  • El Rey Ruins - 13.7 mi / 22.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 16 min drive

At a glance

Key facts

Size

  • 333 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free valet parking on site

Payment types at the property

  • Cash

Other information

  • Caters to adults only
* See small print for additional details or extra charges

At the property

Food and drink
  • Free buffet breakfast daily
  • 5 restaurants
  • 8 bars/lounges
  • 2 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • 24-hour room service
Things to do
  • Number of outdoor pools - 3
  • Free pool cabanas
  • 24-hour fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Pilates classes on site
  • Tennis lessons on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Scuba diving nearby
  • Nightclub
  • Swim-up bar
  • Tennis on site
  • Spa tub
  • Pool sunloungers
  • Pool umbrellas
Working away
  • Business centre
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Year Built – 2018
  • Lift
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Closed captioned TV
  • Grab bar - near toilet
Languages Spoken
  • English
  • French
  • German
  • Portuguese
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • Furnished balcony or patio
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
Be entertained
  • 50-inch flat-screen TV
  • Cable TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.

Land activities
  • Fitness facilities
  • Tennis

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Airport transfers
  • Laundry/dry cleaning services

Spa

My Senses Spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Flavours - Overlooking the pool and garden, this restaurant specializes in local and international cuisine and serves breakfast only.

Agua Bendita - Overlooking the garden, this theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Olios - Overlooking the ocean and pool, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.

Vora Mar - Overlooking the ocean, this restaurant specializes in seafood and serves lunch and dinner. Open daily.

Satsu - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.

Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only’s small print

Also known as

  • Haven Riviera Cancun Resort SPA All Inclusive Adults Only
  • Haven Riviera Cancun All Inclusive Adults
  • Haven Riviera Cancun Inclusive
  • Haven Riviera Cancun Resort SPA All Inclusive Adults Only
  • Haven Riviera Cancun Resort SPA All Inclusive Adults Only
  • Haven Riviera Cancun Resort All Inclusive Adults Puerto Morelos
  • Haven Riviera Cancun Resort All Inclusive Adults
  • Haven Riviera Cancun All Inclusive Adults Puerto Morelos

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the spa.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only

  • Does Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only offer free cancellation for a full refund?
    Yes, Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only currently open?
    This property is closed from March 19 2020 to September 30 2020 (dates subject to change).
  • What are the cleanliness and hygiene measures currently in place at Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only?
    Yes, there's free self and valet parking.
  • Is there a pool at Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only?
    Yes, there are 3 outdoor pools.
  • Are pets allowed at Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only?
    You can check in from 3:00 PM to midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only?
    Yes, there are 5 onsite restaurants, featuring local and international cuisine and garden views. Nearby restaurants include Los Caporales (4.6 mi), Bugambilias (5.1 mi), and Momo (5.1 mi).
  • Is there an onsite casino at Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only?
    No, this property doesn't have a casino, but Dubai Palace Casino (23-min drive) and Royal Yak Casino and Sports Book (24-min drive) are both nearby.

Recent reviews

Superb 9.0 From 553 reviews

Exceptional 10.0
The staff was great! Aside from the resort being beautiful and clean, the staff made it extra special. From Rosy our cleaning lady to abel our barista at the cafe and everyone at the pool bars, just continuously made us feel welcomed. Will definitely be coming back!
us7 night romance trip
Very good 8.0
Ok Stay
Pros: Modern decor. Spacious rooms. Courteous staff. Cons: Be prepared for longggggg wait times at the restaurants and mediocre food. As well as, a stagnant water smell & damp sheets & comforters in your room. To the resorts credit once they were made aware they attempted to resolve.
us4 night trip
Exceptional 10.0
They was very helpful with gettin things done 24hr room service just a nice experience just not to must activities goin on good for peace tho...
us3 night romance trip
Very good 8.0
I liked the furniture by the pool. The rooms were gorgeous and very comfortable. It was a very lovely quiet resort. I would have preferred a bit more entertainment poolside during the days. The sand on the beach was rough to walk through as there were lots of rocks and twigs.
Angela, us3 night trip with friends
Very good 8.0
Staff were amazing! Rooms were beautiful. Booked roundtrip air transfer with Expedia. Return shuttle never happened! Hotel concierge spent 2 hours trying to book return shuttle. No one at Super shuttle wouls answer and Expedia customer service was not helpful. Ended up getting a taxi and paying extra! Room was supposed to be partial ocean view. Our view was trees and nothing else. I plan to contact Expedia on both matters. Depending on how rhey address both issues may never use them again.
Shannon, us7 night trip
Very good 8.0
Our stay was in October for my boyfriends birthday. they provided a cake for us on his birthday. Staff were very attentive at times. Lights went out 3 times during our stay. Our toilet wouldn't flush and it took 3 hours to get someone to fix it. Food was great besides two restaurants, the Mediterranean food was the best. Room Service was fantastic. I wish this resort had more to do.The sand at the beach was slightly dangerous. You can not walk bare foot. While on the beach I noticed glass. They are still growing so I know there will be more changes made to improve but the resort is awesome.
us6 night romance trip
Very good 8.0
The property was new and clean and the beach had plenty of privacy with areas of vegetation and palm trees. The resort was very quiet and very little staff to guest interaction. They could do a better job outlining the days events, open the bar before 11 am and providing more options for Serenity Club (Preferred) members.
Randy, us4 night trip with friends
Exceptional 10.0
nice hotel, good place to have a rest, very quiet. food and staffs are good.
ca6 night romance trip
Exceptional 10.0
Was very chill and relaxed. If anything I woulda had a DJ by one of the pools with dancing music and some staff member with a mic making games with the guestes at pool, thats always very interactive and nice to have. But apart from that all was very perfect. Would definitely recommend.
Omar, us3 night trip with friends
Exceptional 10.0
It’s a beautiful, relaxing atmosphere and was perfect for our vacation to rejuvenate. The entire staff was friendly throughout our stay.
us7 night trip with friends

Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only

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