Grand Riviera Princess All Suites Resort & Spa All Inclusive, Playa del Carmen: Reviews & Hotel Deals

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Indoor pool, 12 outdoor pools, free pool cabanas, pool umbrellas

Suite (with 2 Jacuzzies) | Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Garden View | Free minibar, in-room safe, desk, blackout curtains

Overview
Prices
Location
Amenities
Policies

VIP Access

Playa del Carmen beachfront aparthotel with 9 restaurants, water park

7.8/10 Good

2,403 verified Hotels.com guest reviews

Property highlights

Pool

Free breakfast

Laundry facilities

Free parking

Free WiFi

Air conditioning

Price available on 7/6/2023

Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710

Main amenities

674 apartments
Daily housekeeping
On the beach
9 restaurants and 2 beach bars
3 poolside bars and 9 bars/lounges
3 swim-up bars
Full-service spa
12 outdoor pools and indoor pool
Water park
Nightclub
Free children's club
Free supervised childcare

Feel at home

Babysitting (surcharge)
Children's pool
Playground on site
Children's club (free)
Rollaway/extra beds available (surcharge)
Connecting/adjoining rooms available

Room options

About this area

What's nearby

On the beach
Gran Coyote Golf - 6 min drive
El Camaleón Mayakoba Golf Course - 7 min drive
Tres Rios Ecopark - 12 min drive
Quinta Avenida - 10 min drive
Mamitas Beach - 11 min drive
Playa del Carmen Main Beach - 11 min drive
Playa del Carmen Maritime Terminal - 14 min drive
Playacar Golf Club - 16 min drive
Maroma Beach - 17 min drive
Xplor Theme Park - 19 min drive

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 47 min drive
Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 13 miles/20.9 km

Restaurants

Amaranto - 19 min walk
Snack Riviera - 12 min walk
Buffet Riviera - 13 min walk
Buffet Sunset - 12 min walk
Piano Bar - 5 min drive

About this property

Grand Riviera Princess All Suites Resort & Spa All Inclusive

At Grand Riviera Princess All Suites Resort & Spa All Inclusive, you can spend time at the beach enjoying beach umbrellas, volleyball and sunloungers, plus you'll be within a 15-minute drive of Quinta Avenida. There's plenty of fun with the 12 outdoor pools and water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and facials. Buffet Verde, one of 9 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. 2 beach bars and an indoor pool are other highlights, and apartments offer nice touches such as free minibar items and pillow menus. The pool and helpful staff get good marks from fellow travellers.

All-inclusive

This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities

Football

Tennis

Volleyball

Lessons/classes/games

Aerobics

Dancing

Entertainment

Access to on-site nightclubs

On-site live performances

Languages

English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas

Guest rooms kept vacant for 24 hours between stays

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff

Temperature checks given to staff

Temperature checks available for guests

Masks and gloves available

Hand sanitiser provided

Individually wrapped food options available for breakfast, lunch and dinner

This information is provided by our partners.

At a glance

Arriving/Leaving

Check-in time from 3 PM until midnight
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Late check-out subject to availability

Restrictions related to your trip

Check COVID-19 restrictions

Special check-in instructions

Front desk staff will greet guests on arrival

Required at check-in

Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18

Children

No cots (infant beds)
Babysitting*
Free supervised childcare
Free children's club

Pets

No pets or service animals allowed

Property amenities

Beach

On the beach
Beach towels
Beach umbrellas
Beach sunloungers

Pool/Spa

12 outdoor pools
Indoor pool
Umbrellas
Sunloungers
Hot tub
Sauna
Steam room
Massages
15 treatment rooms
Deep-tissue massages
Hot stone massages
Reflexology
Facials
Body treatments
Couples treatment room(s)
Body wraps
Hydrotherapy
Detox wraps
Manicures and pedicures
Swedish massages

Internet

Free WiFi

Parking and transport

Free uncovered self-parking on site
Wheelchair-accessible parking and van parking available

Family friendly

Free supervised childcare
Free children's club
Children's pool
Playground

Restaurants on site

Buffet Verde
La Hacienda
La Vaquería
Mamma Mia
La Fondue

Food and drink

Coffee/tea maker

Dining

Free buffet breakfast available daily 7 AM–11:30 AM
9 restaurants and 1 coffee shop/cafe
3 swim-up bars, 2 beach bars, 3 poolside bars and 9 bars/lounges
Manager's reception (free)
Stocked minibar (free)
Snack bar/deli
Coffee/tea in a common area

Bedrooms

Free rollaway/extra beds
Bed sheets provided
Pillow menu

Bathrooms

Towels provided
Free toiletries
Hairdryer

Living spaces

Sitting area

Entertainment

Evening entertainment
Pool or billiards table
Ping pong table
Games room

Outdoor areas

Balcony
Terrace
Garden
Outdoor furniture
Outdoor entertainment area

Laundry

Dry cleaning/laundry service
Laundry facilities

Work spaces

5 meeting rooms
Desk
Conference space (5425 square feet)

Climate control

Air conditioning
Ceiling fan

Pets

No pets or service animals

Suitability/Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible bathroom (selected rooms)
Lift
In-room accessibility (selected rooms)
Step-free path to entrance
Valet for wheelchair-equipped vehicle
Well-lit path to entrance
Wheelchair-accessible (with limits)
Wheelchair-accessible parking
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Wheelchair-accessible public bathroom
Wheelchair-accessible fitness centre
Wheelchair-accessible van parking
Wheelchair-accessible path to lift
Wheelchair-accessible spa
Designated smoking areas

Services and conveniences

Concierge services
Tour/ticket assistance
Daily housekeeping
Safe
Multilingual staff
Window screens
Iron/ironing board
Phone
Luggage storage
Blackout curtains

Location highlights

In the shopping district
In the entertainment district

Things to do

Health club
6 outdoor tennis courts
Nightclub
Water park admission (surcharge)
Tennis lessons on site
Tennis on site
Beach volleyball on site
Volleyball on site
Archery on site
Aerobics classes on site
Basketball on site
Kayaking on site
Snorkelling on site
Theme parks nearby
Scuba diving nearby

Safety features

First aid kit
Security system
Smoke detector

General

674 rooms
3 floors
Built in 2007
Eco-friendly cleaning products used
Humane treatment of captive wild animals

Special features

Spa

The on-site spa has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Dining

Buffet Verde – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

La Hacienda – This theme restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

La Vaquería – This theme restaurant specialises in local and international cuisine and only serves dinner. Reservations are required. Open daily.

Mamma Mia – This theme restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

La Fondue – This theme restaurant only serves dinner. Reservations are required. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Optional extras

Late checkout can be arranged for an extra charge of USD 50 (subject to availability)

Children & extra beds

In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast, lunch and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

This property uses eco-friendly cleaning products.

Guests can rest easy knowing that there's a smoke detector, a security system and a first aid kit on site.

This property accepts credit cards and cash.

Also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen

Riviera Princess Suites Inclu

Grand Riviera Princess All Inclusive

Grand Riviera Princess All Suites Resort Spa All Inclusive

Frequently asked questions

Does Grand Riviera Princess All Suites Resort & Spa All Inclusive offer free cancellation for a full refund?

Yes, Grand Riviera Princess All Suites Resort & Spa All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

How much does it cost to stay at Grand Riviera Princess All Suites Resort & Spa All Inclusive?

As of 6 June 2023, prices found for a 1-night stay for 2 adults at Grand Riviera Princess All Suites Resort & Spa All Inclusive on 7 June 2023 start from AU$343, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What are the cleanliness and hygiene measures currently in place at Grand Riviera Princess All Suites Resort & Spa All Inclusive?

This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.

Is there a pool at Grand Riviera Princess All Suites Resort & Spa All Inclusive?

Yes, there are 12 outdoor pools, an indoor pool and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Grand Riviera Princess All Suites Resort & Spa All Inclusive?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Grand Riviera Princess All Suites Resort & Spa All Inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Grand Riviera Princess All Suites Resort & Spa All Inclusive?

You can check in from 3 PM - midnight. Check-out time is noon. Late check-out is available for a charge of USD 50 (subject to availability).

What is there to do at Grand Riviera Princess All Suites Resort & Spa All Inclusive and nearby?

Have fun with on-site activities such as kayaking, archery and snorkelling and improve your game at the on-site tennis courts. Additional recreation on-site includes aerobics , basketball and volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 12 outdoor swimming pools. Grand Riviera Princess All Suites Resort & Spa All Inclusive also has 3 swim-up bars, 3 poolside bars and a nightclub, as well as a sauna, a steam room and an arcade.

Are there restaurants at or near Grand Riviera Princess All Suites Resort & Spa All Inclusive?

Yes, there are 9 on-site restaurants, featuring international cuisine.

Does Grand Riviera Princess All Suites Resort & Spa All Inclusive have any outdoor private spaces?

Yes, each apartment features a balcony.

7.8

Good

8.5/10

Cleanliness

7.9/10

Staff & service

8.0/10

Amenities

8.3/10

Property conditions & facilities

8.2/10

Eco-friendliness