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All properties in Playa del Carmen, Quintana Roo, Mexico

Grand Riviera Princess - All Inclusive

All-inclusive beachfront property with water park, near Grand Coral Golf Riviera Maya

  • Free buffet breakfast, free WiFi, and free parking
From
A$248

Image gallery

  • Deluxe Room, Garden View - Living Area
  • Deluxe Room, Garden View - Living Area
  • Beach
  • Beach
  • Deluxe Room, Garden View - Living Area
Deluxe Room, Garden View - Living Area. Image 1 of 107.
1 / 107Deluxe Room, Garden View - Living Area
Prolongacion 5ta Avenida, Playa del Carmen, 77710, QROO, Mexico
7.8.Good.
  • Big hotel good food and drinks, reccomend all inclusive would stay again

    Nov. 13, 2019

  • The pool areas were great and the grounds were also beautiful. But food was very poor…

    Sep. 14, 2019

See all 1,626 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Safe
Quiet
Dining options
Convenient
Transport options
  • Free WiFi
  • Free parking
  • Pool
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 674 guestrooms
  • Daily housekeeping
  • On the beach
  • 9 restaurants and 9 bars/lounges
  • Full-service spa
  • 12 outdoor pools

Feel at home

  • Children's pool
  • Children's club
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)

What’s around

  • On the beach
  • El Camaleon Mayakoba Golf Course - 43 min walk
  • Playa Xcalacoco - 25 min walk
  • Punta Esmeralda Beach - 3.1 mi / 5 km
  • Quinta Avenida - 4.9 mi / 7.9 km
  • Mamitas Beach Club - 5.9 mi / 9.4 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Room, Garden View
  • Deluxe Room, Pool Access (Pool View)
  • Suite (with 2 Jacuzzies)
  • Suite With Jacuzzi and Outdoor Shower
  • Room
  • Family Room
  • Junior Suite - Super Saver

Location

Prolongacion 5ta Avenida, Playa del Carmen, 77710, QROO, Mexico
  • On the beach
  • El Camaleon Mayakoba Golf Course - 43 min walk
  • Playa Xcalacoco - 25 min walk

What’s around

Landmarks

  • On the beach
  • El Camaleon Mayakoba Golf Course - 43 min walk
  • Playa Xcalacoco - 25 min walk
  • Punta Esmeralda Beach - 3.1 mi / 5 km
  • Quinta Avenida - 4.9 mi / 7.9 km
  • Mamitas Beach Club - 5.9 mi / 9.4 km
  • Playa del Carmen Main Beach - 5.9 mi / 9.5 km
  • Grand Coral Golf Riviera Maya - 3.3 mi / 5.3 km
  • Tres Rios Ecopark - 4.1 mi / 6.6 km
  • Plaza Las Americas - 5.6 mi / 9 km
  • Nuestra Senora del Carmen Catholic Church - 6.2 mi / 9.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 47 min drive

At a glance

Size

  • 674 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-10:00 PM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Babysitting/childcare*
  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking
  • Wheelchair-accessible parking on site
*See small print for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)

Food and drink

  • Free buffet breakfast daily
  • 9 restaurants
  • 9 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • Room service
  • Coffee/tea in a common area
  • Barbecue grills

Things to do

  • Fitness classes on site
  • Basketball on site
  • Motor boating on site
  • Playground on site
  • Rowing or canoeing on site
  • Snorkelling on site
  • Tennis lessons on site
  • Volleyball on site
  • Scuba diving nearby

Working away

  • Business centre
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 5425
  • Conference space size (meters) - 504

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter

Facilities

  • Year Built – 2007
  • Lift
  • ATM/banking
  • Designated smoking areas
  • Rooftop terrace
  • Garden

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • French
  • German
  • Russian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Turndown service

Things to enjoy

  • Separate sitting area
  • Balcony

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer

Be entertained

  • 30-inch plasma TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Access to onsite nightclubs
  • Onsite live performances

Not included
  • Motorized water sports
  • Surcharge for premium food items
  • Room service
  • Childcare
  • Spa/beauty facilities and services

Spa

Spa Princess has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily.

Dining

Buffet Verde - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

La Vaquería - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.

Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

La Fondue - This theme restaurant serves dinner only. Reservations are required. Open daily.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Outdoor tennis courts -
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Motor boating on site
  • Playground on site
  • Rowing or canoeing on site
  • Snorkelling on site
  • Tennis lessons on site
  • Volleyball on site
  • Water park access (surcharge)

Nearby

  • Scuba diving nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

  • Grand Riviera Princess All Suites All Inclusive Playa del Carmen
  • Riviera Princess Suites Inclu
  • Grand Riviera Princess - All Inclusive Playa del Carmen
  • Grand Riviera Princess All Suites Resort Spa All Inclusive
  • Grand Riviera Princess - All Inclusive All-inclusive property

Optional extras

Late check-out can be arranged for an extra charge of USD 32 (subject to availability)

Babysitting/childcare is available for an extra charge

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Grand Riviera Princess - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 12 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3 PM - 10:00 PM. Check-out time is noon. Late check-out is available for a charge of USD 32 (subject to availability). Express check-in and check-out are available.
  • Yes, there are 9 onsite restaurants, featuring international cuisine. Nearby restaurants include El Puerto (2.5 mi), Casa del Lago (2.6 mi), and Fonda Argentina (2.9 mi).
  • Have fun with onsite activities like rowing, snorkeling, and volleyball and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics , basketball, and volleyball. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 12 outdoor swimming pools. Grand Riviera Princess - All Inclusive also has 9 bars, a nightclub, and a water park, as well as a sauna, a steam room, and an arcade.
7.8.Good.
  • 8.0.Very good

    It was beautiful, the rooms were good but a horrible smell came out of the bathroom that a plumber had to come and fix. The staff do not come around often when you’re by the pool for drink etc. food at tepinyaki was great, at the grill it was terrible. Cold food, poorly presented, minimal options.

    6 night romance trip, Mar. 23, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Nice place for a white wedding....noce place for a white wedding

    5 night trip, Oct. 29, 2018

    Verified Expedia guest review

  • 6.0.Good

    Just OK

    The restaurants were great amazing assortment and lots of choice at the buffets,the grounds are also amazing but the rooms let them down, poorly maintained,beds are really hard,we stayed in a pool access room and the entrance to the pool had lots of broken and missing tiles.We changed rooms after the first night because the room had a mouldy smell,the staff were very helpful to find us another room. Overall it was OK but will stay somewhere else next time.

    SUSAN, 5 night family trip, Oct. 11, 2018

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Fantastic value for a premium resort

    We all had a wonderful time. Food , service,entertainment was fantastic being able to book restaurant's and having la carte menu was a bonus option to the buffet. We all loved the pool access from our rooms which is worth the extra charge as it added a piece of paradise to our stay. We will definitely be going back when we get the opportunity

    Barbara, 4 night family trip, Sep. 11, 2018

    Verified Hotels.com guest review

  • 4.0.Fair

    Poor service

    First the room I booked was not the room I supposed to get. I even called and they verified the room type had a jacuzzi tub on balcony. I had to pay to upgrade. The platinum was not open at Sunset. No concierge or beach open on sunset side. I had to go to other facility for concierge. The customer service was not good they sell you spa services but fail to tell you that the pools in the spa were closed same price.? We did not get to use the hydrotherapy because of no communication no ovation of why we came to spa. We sat for 45 minutes in a room. And got 10-25 minutes in hydrotherapy. They wouldn’t reschedule said I had to pay. The next day I went and they said they had a leak and couldn’t do it. They are. So worried about selling a time share they don’t tell you about the facilities. The free water activities couldn’t use paddle boards under maintenance. The hobie sail boat you have to be experienced sailor. But you can get lessons and then take it but know one tells you that until your leaving. The reservations for specialty restaurants only can be booked 3 days before. Do you only get those restaurants 3 days later. The food and service is good in specialty restaurants. Buffets run out of food and don’t restock. Overall the communication about resort could be a lot better. Food could be better in buffet breakfast is good. I don’t think I’ll be back.

    5 night family trip, Jul. 19, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    poor service

    We stayed in a villa and our shower didn't work. It took roughly 4 hours to get it fixed. (simple fix, ust needed to tighten something). Covid testing was ridiculous and the resort offered no help other than to go to town and pay more money for one after you pay for another taxi. large facility but the staff seemed ill-equipped to keep up with the needs of the guests.

    4 night trip with friends, Jul. 8, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Very rude, not helpful and unfriendly staff. They promissed soo much for Platinum guest but eventually nothing was fulfilled.

    4 night family trip, Jul. 2, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great hotel for family vacation

    Beautiful hotel , large swimming pools all around, and animal friendly I see lots of coaties, monkeys... and birds food was delicious, everything was clean. Rooms are large and comfortable. Staff very helpful. We had a wonderful time at this resort and I recommend 100%

    Viviana, 3 night family trip, Jun. 30, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Grand Riviera

    Had a wonderful time, food was not the best. We enjoyed the dinner restaurants and all the amenities.

    Lisa, 7 night family trip, Jun. 24, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    We had 4 separate rooms with family traveling from Los Angeles and Phoenix. This included 3 family members in their late 70’s, early 80’s. We arrived between 11:00AM and 1:00PM and we finally got everyone a room by 5:30PM after waiting and given every excuse in the book. We were only able to book one restaurant for the whole week since they struggled to accommodate an 8 person party. Other than that, the resort is OK for the area.

    Angelina, 5 night family trip, Jun. 20, 2021

    Verified Hotels.com guest review

See all 1,626 reviews