Moon Palace Cancún - All Inclusive, Cancun: Reviews & Hotel Deals

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On the beach, white sand, sun-loungers, beach umbrellas

7 outdoor pools, pool umbrellas, pool loungers

Overview
Rooms
Location
Amenities
Policies

VIP Access

All-inclusive beachfront property with golf course, near Moon Palace Golf Club

8.0/10 Very good

1,570 verified Hotels.com guest reviews

Property highlights

Pool

Free breakfast

Spa

Airport transfer

Free parking

Free WiFi

Price available on 7/6/2023

Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500

Main amenities

Daily housekeeping
Marina
Golf course
On the beach
16 restaurants and 5 poolside bars
11 bars/lounges and 4 swim-up bars
Full-service spa
7 outdoor pools
Nightclub
Free children's club
Free supervised childcare
2 outdoor tennis courts

Feel at home

Children stay free
Babysitting (surcharge)
Children's pool
Playground on site
Children's club (free)
Rollaway/extra beds available (surcharge)

Room options

About this area

What's nearby

On the beach
Moon Palace Golf Club - 4 min drive
Ventura Park Cancun - 8 min drive
Riviera Cancun Golf Resort - 14 min drive
Delfines Beach - 14 min drive
Dubai Palace Casino - 17 min drive
El Rey Ruins - 17 min drive
Iberostar Cancun Golf Course - 17 min drive
Plaza Las Americas - 17 min drive
Puerto Morelos Beach - 17 min drive
Puerto Morelos Town Square - 20 min drive

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 8 min drive
Airport shuttle (surcharge)

Restaurants

Lobby Bar - 8 min drive
Grand Lobby Bar - 6 min drive
Cusco - 9 min drive
The Grill - 9 min drive
Grand Central Buffet - 8 min drive

About this property

Moon Palace Cancún - All Inclusive

At Moon Palace Cancún - All Inclusive, you can spend time at the beach enjoying beach umbrellas, yoga and volleyball, plus you'll only be a five-minute drive from Moon Palace Golf Club. 7 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy and hydrotherapy. Momo Teppanyaki, one of 16 restaurants, serves Asian cuisine and is open for dinner. Other highlights at this luxurious property include 5 poolside bars, a golf course and a marina. The helpful staff and airport proximity get great marks from fellow travellers.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

24-hour room service

In-room minibar (all beverages included)

In-room liquor dispensers

Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities

Miniature golf

Football

Volleyball

Children's club

Lessons/classes/games

Aerobics

Bartending

Dancing

Pilates

Water fitness

Yoga

Entertainment

On-site entertainment and activities

Access to on-site nightclubs

On-site live performances

Theme parties

Languages

English, French, German, Portuguese, Russian, Spanish

Cleaning and safety practices

Check-in

Contactless social distancing and check-out

Cashless transactions are available for all charges at the property

Contactless room service is available.

Safety measures

Hand sanitiser provided

Individually wrapped food options available for breakfast, lunch and dinner

This information is provided by our partners.

At a glance

Hotel size

2036 rooms
Arranged over 3 floors

Arriving/Leaving

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon

Restrictions related to your trip

Check COVID-19 restrictions

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.

Required at check-in

Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18

Children

Up to 2 children (3 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
Babysitting*
Free supervised childcare
Free children's club

Pets

Pets not allowed
Service animals welcome

Internet

Free WiFi in public areas
Free WiFi in rooms

Parking

Free uncovered on-site self-parking
Free uncovered on-site valet parking
Wheelchair-accessible parking on site
Electric vehicle charging point on site

Transfers

Airport shuttle on request (available 24 hours a day)*

Other information

Designated smoking areas

Property amenities

Food and drink

Free buffet breakfast each morning 6:30 AM–11:30 AM
16 restaurants
11 bars/lounges
5 poolside bars
4 swim-up bars
2 coffee shops
Beach bar
Coffee/tea in a common area
Private picnics
Free daily reception
24-hour room service
Snack bar/deli
Water dispenser

Travelling with children

Children stay for free (see details)
Free children's club
Children's pool
Water slide
Mini golf
Playground
Free supervised childcare/activities
Children's games
Toys
Lifeguard on site

What to do

On the beach
Free beach club
Tennis
Beach yoga
Fitness classes
Pilates classes
Beach volleyball
Basketball
Golfing
Mini golf
Kayaking
Windsurfing
Concerts/live shows
Karaoke
Shopping
Pool table
Table football
Ping pong
Parasailing nearby
Scuba-diving nearby

Services

24-hour front desk
Concierge services
Tour/ticket assistance
On-site car hire
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Free bike hire
Beach sunloungers
Beach towels
Beach umbrellas
Golf cart on-site
Pool loungers
Pool umbrellas
Water sports equipment
Romance packages

Facilities

16 buildings/towers
ATM/banking
Safe-deposit box at front desk
Garden
Picnic area
Terrace
Television in common areas
Fitness centre
27 holes of golf
Golf driving range on-site
7 outdoor pools
Designer shops on-site
Arcade/games room
Bike parking
Full-service spa
Golf clubhouse on-site
Golf pro shop on-site
Marina
Nightclub
2 outdoor tennis courts
Sauna
Massage/treatment rooms
Steam room
Water slide
At least 80% of food locally sourced
At least 80% organic food
Vegan dining options
Vegetarian dining options
Annual offsets purchased for at least 10% of carbon footprint
Humane treatment of captive wild animals
Locally owned and organised tours and activities
Local artist showcase
At least 10% of profits reinvested in community and sustainability
Local culture and ecosystem education
Double-glazed windows
At least 80% of lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
Lockers available
Banquet hall

Accessibility

Lift
In-room accessibility (selected rooms)
Roll-in shower (selected rooms)
Wheelchair-accessible parking
Wheelchair-accessible public bathroom
Wheelchair-accessible concierge desk
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Accessible airport shuttle
Handrails in stairwells
Wheelchairs available on site
Well-lit path to entrance
Step-free path to entrance

Room amenities

Be entertained

47-inch Smart TV
Satellite TV channels
Films for purchase

Home comfort

Air conditioning
Minibar
Coffee/tea maker
Dressing gowns and slippers
Iron/ironing board

Sleep well

Blackout curtains
Turndown service
Premium bedding
Free rollaway/extra bed

What to enjoy

Private indoor hot tub
Balcony

Freshen up

Shower only
Free toiletries
Hairdryer
Towels
Toothbrush and toothpaste (on request)

Stay connected

Desk
Free WiFi
Free long-distance and local calls

Food and drink

Champagne service
Free bottled water

Daily housekeeping
In-room safe (laptop compatible)
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Water-efficient toilets only
Restaurant dining guide

Special features

Spa

AWE SPA has 36 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Momo Teppanyaki – This theme restaurant specialises in Asian cuisine and only serves dinner. Reservations are required.

Agra – This theme restaurant specialises in Indian cuisine and only serves dinner. Reservations are required. Open daily.

Trattoria – This theme restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.

Los Caporales – This theme restaurant specialises in Mexican cuisine and serves breakfast and dinner. Open daily.

Riviera Maya – This theme restaurant specialises in Mexican cuisine. Reservations are required. Open daily.

Fees & policies

Optional extras

Airport shuttle service is offered for an extra charge of MXN 1000 per person (return)

Children & extra beds

Babysitting is available for an extra charge
Airport shuttle service for children costs MXN 1000 (return)

Pool, spa, & gym (if applicable)

Guests under 18 years old are not allowed in the spa
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that guest safety measures are currently in place.

Guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner.

Policies

This property uses eco-friendly cleaning products.

Guests can rest easy knowing that there's a carbon monoxide detector, a smoke detector, a security system and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Moon Palace Golf Resort All Inclusive

Moon Palace Golf Resort All Inclusive Cancun

Moon Palace Resort All Inclusive

Moon Palace Golf Cancun

Moon Palace Cancún All Inclusive All-inclusive property Cancun

Moon Palace Cancún All Inclusive Cancun

Frequently asked questions

Does Moon Palace Cancún - All Inclusive offer free cancellation for a full refund?

Yes, Moon Palace Cancún - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

How much does it cost to stay at Moon Palace Cancún - All Inclusive?

As of 6 June 2023, prices found for a 1-night stay for 2 adults at Moon Palace Cancún - All Inclusive on 7 June 2023 start from AU$793, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What are the cleanliness and hygiene measures currently in place at Moon Palace Cancún - All Inclusive?

This property confirms that guests are provided with hand sanitiser. Please note that this information has been provided by our partners.

Is there a pool at Moon Palace Cancún - All Inclusive?

Yes, there are 7 outdoor pools and a children's pool.

Are pets allowed at Moon Palace Cancún - All Inclusive?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Moon Palace Cancún - All Inclusive?

Yes, there's free self and valet parking. Electric car charging is available.

Is an airport shuttle service offered by Moon Palace Cancún - All Inclusive?

Yes, an airport shuttle is available. The charge is MXN 1000 per person return.

What are the check-in and check-out times at Moon Palace Cancún - All Inclusive?

You can check in starting at 3 PM. Check-out time is noon. Contactless social distancing and check-out are available.

Is there an on-site casino at Moon Palace Cancún - All Inclusive?

No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (16-min drive) and Dubai Palace Casino (17-min drive) are both nearby.

What is there to do at Moon Palace Cancún - All Inclusive and nearby?

Have fun with on-site activities such as kayaking, windsurfing and volleyball, and practise your swing at the golf course. Additional recreation on-site includes aerobics , basketball and pilates. Indulge in a treatment at the spa and enjoy a swim in one of the 7 outdoor swimming pools. Moon Palace Cancún - All Inclusive also has 4 swim-up bars, 5 poolside bars and a nightclub, as well as a sauna, a steam room and an arcade.

Are there restaurants at or near Moon Palace Cancún - All Inclusive?

Yes, there are 16 on-site restaurants, featuring Asian cuisine.

Does Moon Palace Cancún - All Inclusive have rooms with private hot tubs?

Yes, each room has a private indoor hot tub.

Does Moon Palace Cancún - All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

8.0

Very good

8.8/10

Cleanliness

8.7/10

Staff & service

8.5/10

Amenities

8.5/10

Property conditions & facilities

8.5/10

Eco-friendliness