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Moon Palace Cancún - All Inclusive

Photo gallery for Moon Palace Cancún - All Inclusive

Aerial view
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
7 outdoor pools, pool umbrellas, pool loungers
7 outdoor pools, pool umbrellas, pool loungers

Overview of Moon Palace Cancún - All Inclusive

VIP Access

Moon Palace Cancún - All Inclusive

4.5 star property
All-inclusive beachfront property with golf course, near Moon Palace Golf Club
8.0 out of 10 Very good
8.0/10 Very good

1,570 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free breakfast
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
The price is AU$793
Price available on 7/6/2023
Map
Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500
Main amenities
  • Daily housekeeping
  • Marina
  • Golf course
  • On the beach
  • 16 restaurants and 5 poolside bars
  • 11 bars/lounges and 4 swim-up bars
  • Full-service spa
  • 7 outdoor pools
  • Nightclub
  • Free children's club
  • Free supervised childcare
  • 2 outdoor tennis courts
Feel at home
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Rollaway/extra beds available (surcharge)

Room options

About this area

What's nearby

  • On the beach
  • Moon Palace Golf Club - 4 min drive
  • Ventura Park Cancun - 8 min drive
  • Riviera Cancun Golf Resort - 14 min drive
  • Delfines Beach - 14 min drive
  • Dubai Palace Casino - 17 min drive
  • El Rey Ruins - 17 min drive
  • Iberostar Cancun Golf Course - 17 min drive
  • Plaza Las Americas - 17 min drive
  • Puerto Morelos Beach - 17 min drive
  • Puerto Morelos Town Square - 20 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 8 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Lobby Bar - 8 min drive
  • Grand Lobby Bar - 6 min drive
  • Cusco - 9 min drive
  • The Grill - 9 min drive
  • Grand Central Buffet - 8 min drive

About this property

Moon Palace Cancún - All Inclusive

At Moon Palace Cancún - All Inclusive, you can spend time at the beach enjoying beach umbrellas, yoga and volleyball, plus you'll only be a five-minute drive from Moon Palace Golf Club. 7 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy and hydrotherapy. Momo Teppanyaki, one of 16 restaurants, serves Asian cuisine and is open for dinner. Other highlights at this luxurious property include 5 poolside bars, a golf course and a marina. The helpful staff and airport proximity get great marks from fellow travellers.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Miniature golf
Football
Volleyball
Children's club

Lessons/classes/games

Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Languages

English, French, German, Portuguese, Russian, Spanish

Cleaning and safety practices

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Contactless room service is available.

Safety measures

Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 2036 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time starts at 3 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
  • This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (3 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered on-site self-parking
  • Free uncovered on-site valet parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–11:30 AM
  • 16 restaurants
  • 11 bars/lounges
  • 5 poolside bars
  • 4 swim-up bars
  • 2 coffee shops
  • Beach bar
  • Coffee/tea in a common area
  • Private picnics
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Water slide
  • Mini golf
  • Playground
  • Free supervised childcare/activities
  • Children's games
  • Toys
  • Lifeguard on site

What to do

  • On the beach
  • Free beach club
  • Tennis
  • Beach yoga
  • Fitness classes
  • Pilates classes
  • Beach volleyball
  • Basketball
  • Golfing
  • Mini golf
  • Kayaking
  • Windsurfing
  • Concerts/live shows
  • Karaoke
  • Shopping
  • Pool table
  • Table football
  • Ping pong
  • Parasailing nearby
  • Scuba-diving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Golf cart on-site
  • Pool loungers
  • Pool umbrellas
  • Water sports equipment
  • Romance packages

Facilities

  • 16 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Fitness centre
  • 27 holes of golf
  • Golf driving range on-site
  • 7 outdoor pools
  • Designer shops on-site
  • Arcade/games room
  • Bike parking
  • Full-service spa
  • Golf clubhouse on-site
  • Golf pro shop on-site
  • Marina
  • Nightclub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Lockers available
  • Banquet hall

Accessibility

  • Lift
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
  • Handrails in stairwells
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 47-inch Smart TV
  • Satellite TV channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Free rollaway/extra bed

What to enjoy

  • Private indoor hot tub
  • Balcony

Freshen up

  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi
  • Free long-distance and local calls

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only
  • Restaurant dining guide

Special features

Spa

AWE SPA has 36 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Momo Teppanyaki – This theme restaurant specialises in Asian cuisine and only serves dinner. Reservations are required.
Agra – This theme restaurant specialises in Indian cuisine and only serves dinner. Reservations are required. Open daily.
Trattoria – This theme restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
Los Caporales – This theme restaurant specialises in Mexican cuisine and serves breakfast and dinner. Open daily.
Riviera Maya – This theme restaurant specialises in Mexican cuisine. Reservations are required. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 1000 per person (return)

Children & extra beds

  • Babysitting is available for an extra charge
  • Airport shuttle service for children costs MXN 1000 (return)

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that guest safety measures are currently in place.

Guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner.

Policies

This property uses eco-friendly cleaning products.
Guests can rest easy knowing that there's a carbon monoxide detector, a smoke detector, a security system and window guards on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards. Cash is not accepted.

Also known as

Moon Palace Golf Resort All Inclusive
Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun

Frequently asked questions

Does Moon Palace Cancún - All Inclusive offer free cancellation for a full refund?
Yes, Moon Palace Cancún - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Moon Palace Cancún - All Inclusive?
As of 6 June 2023, prices found for a 1-night stay for 2 adults at Moon Palace Cancún - All Inclusive on 7 June 2023 start from AU$793, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Moon Palace Cancún - All Inclusive?
This property confirms that guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at Moon Palace Cancún - All Inclusive?
Yes, there are 7 outdoor pools and a children's pool.
Are pets allowed at Moon Palace Cancún - All Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Moon Palace Cancún - All Inclusive?
Yes, there's free self and valet parking. Electric car charging is available.
Is an airport shuttle service offered by Moon Palace Cancún - All Inclusive?
Yes, an airport shuttle is available. The charge is MXN 1000 per person return.
What are the check-in and check-out times at Moon Palace Cancún - All Inclusive?
You can check in starting at 3 PM. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Moon Palace Cancún - All Inclusive?
No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (16-min drive) and Dubai Palace Casino (17-min drive) are both nearby.
What is there to do at Moon Palace Cancún - All Inclusive and nearby?
Have fun with on-site activities such as kayaking, windsurfing and volleyball, and practise your swing at the golf course. Additional recreation on-site includes aerobics , basketball and pilates. Indulge in a treatment at the spa and enjoy a swim in one of the 7 outdoor swimming pools. Moon Palace Cancún - All Inclusive also has 4 swim-up bars, 5 poolside bars and a nightclub, as well as a sauna, a steam room and an arcade.
Are there restaurants at or near Moon Palace Cancún - All Inclusive?
Yes, there are 16 on-site restaurants, featuring Asian cuisine.
Does Moon Palace Cancún - All Inclusive have rooms with private hot tubs?
Yes, each room has a private indoor hot tub.
Does Moon Palace Cancún - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.

Reviews

8.0

Very good

8.8/10

Cleanliness

8.7/10

Staff & service

8.5/10

Amenities

8.5/10

Property conditions & facilities

8.5/10

Eco-friendliness

Reviews

2/10 Poor

Mijin, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Maria, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Viren, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Cummy, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Real amazing. Wish I stayed longer.
Philip, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Antonio, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

Jaime L, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

6-night family trip
Verified Hotels.com guest review

2/10 Poor

Waste of Money
Rating 3/10. No access to eat at any of the best restaurants because the timeshare or property owners always got the reservations. Only 2 OK restaurants with NON reservations. Overall - food was terrible! The Sunrise Property was depressing to say the most. The water is ugly (one day at the beach the water was black then reddish brown) and cleanup boats in front of the hotels with blue buoys (that enclosed the ENTIRE Moon Palace resort properties water) to ruin your view of the water. It was like a Superfund Industrial Waster Clean up with Dump trucks loaded with seaweed being hauled up and down the beach ALL Day. Tractors up and down the beach. Tons and tons of children running around with no supervision. Drunk spring break kids. Hall ways in Sunrise were littered with trash and piles of dirty dishes. Only 3 positives - #1 We paid a TON of money to upgrade our room and it was nice in the Nizuc building with less children. #2 Gym - Ana Kieri instructor for Yoga and Pool Bike class was a great coach and funny! The Yoga band of 2 guys were excellent as well. #3 was Jacqueline our wait staff at the beach/pool (we found a great spot away from the noise/pool with a view to the clean up boats and nasty surf water - distant water was pretty ....) I will never stay here again. If you had problems - Lady bought a necklace and it broke the first time she wore it...The shop mgr said - no exchange with our your receipt (she had purchased earrings to match as well only the day before).
Marguerete, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The pools were very nice. The beach was not swimmable due to the seaweed.
Erin, 4-night family trip
Verified Expedia guest review