Moon Palace Cancún - All Inclusive

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Overview of Moon Palace Cancún - All Inclusive

VIP Access

Moon Palace Cancún - All Inclusive

4.5 star property
All-inclusive beachfront aparthotel with golf course, near Cancun Country Club

8.2/10 Very good

1,099 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
The price is AU$760
Price available on 1/8/2022
Map
Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500
Main amenities
  • 2036 apartments
  • Daily housekeeping
  • Marina
  • Golf course
  • On the beach
  • Restaurant and 5 poolside bars
  • 4 swim-up bars
  • Full-service spa
  • 6 outdoor pools
  • Nightclub
  • Free children's club
  • Free supervised childcare
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Private spa tub
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest stays
  • Sheets and towels washed at 60°C

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Cancun Country Club - 25 min walk
  • Costa Occidental de Isla Mujeres National Park - 44 min walk
  • Xoximilco - 6 min drive
  • Ventura Park Cancun - 8 min drive
  • Petempich Bay - 12 min drive
  • Cancún Underwater Museum (Punta Nizuc) - 12 min drive
  • Crococun Zoo - 15 min drive
  • Delfines Beach - 14 min drive
  • Maya Cancun Museum - 16 min drive
  • Dubai Palace Casino - 21 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 8 min drive
  • Airport shuttle (surcharge)

About this property

Moon Palace Cancún - All Inclusive

At Moon Palace Cancún - All Inclusive, you can spend time at the beach enjoying beach umbrellas, yoga, and volleyball, plus you'll be within a 10-minute drive of Ventura Park Cancun. 6 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. Momo serves Asian cuisine and the 5 poolside bars are great places to grab a cold drink. 4 swim-up bars and a golf course are other highlights, and apartments offer up nice touches like indoor private spa tubs and bathrobes. The helpful staff and airport proximity get great marks from fellow travelers.

All-inclusive

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Miniature golf
Soccer
Volleyball

Lessons/classes/games

Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite live performances
Theme parties

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Property amenities

Beach

  • On the beach
  • Free beach club on site
  • Beach umbrellas
  • Beach towels
  • Beach sun loungers

Pool/Spa

  • 6 outdoor pools
  • Umbrellas
  • Sun loungers
  • Indoor private spa tub
  • Private spa tub
  • Spa tub
  • Massages
  • Spa services
  • Spa treatment rooms
  • Body treatments
  • Body wraps
  • Reflexology
  • Manicures and pedicures
  • Hot stone massages
  • Swedish massages
  • Facials
  • Sports massage
  • 36 treatment rooms
  • Couples treatment room(s)

Internet

  • Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Roundtrip airport shuttle (surcharge)
  • On site car rental

Family friendly

  • Children stay free
  • Free supervised childcare
  • Free children's club
  • Children's pool
  • Playground
  • Children's games
  • Children's toys

Food and drink

  • Coffee/tea maker

Dining

  • Free buffet breakfast available daily 6:30 AM–11:30 AM
  • 1 restaurant and 2 coffee shops
  • 4 swim-up bars, 5 poolside bars, 1 beach bar and 1 bar
  • Manager's reception (free)
  • Minibar
  • Snack bar/deli
  • Private picnics
  • 24-hour room service

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided
  • Bathrobes
  • Free toiletries

Entertainment

  • 47-inch Smart TV with cable/satellite service
  • Evening entertainment
  • Concerts/live shows
  • Pool or billiards table
  • Foosball table
  • Table tennis table
  • Arcade/game room
  • Karaoke
  • Games
  • Pay movies

Outdoor areas

  • Balcony
  • Terrace
  • Garden
  • Picnic area
  • Outdoor furniture
  • Outdoor entertainment area

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Computer station
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • In-room accessibility
  • Roll-in shower
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchairs available on site
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout drapes/curtains
  • Safe at front desk
  • Laptop-compatible safe

Location highlights

  • Near the ocean
  • Near the airport
  • Near a health or beauty spa

Things to do

  • 27 holes of golf
  • Fitness center
  • 2 outdoor tennis courts
  • Golf cart
  • Water sports equipment
  • Waterslide
  • Nightclub
  • Basketball on site
  • Golf driving range on site
  • Mini golf on site
  • Golf lessons on site
  • Golfing on site
  • Golf course on site
  • Windsurfing on site
  • Designer stores on site
  • Aerobics classes on site
  • Beach volleyball on site
  • Parasailing nearby
  • Theme parks nearby
  • Power boating nearby
  • Jet skiing nearby
  • Water skiing nearby
  • Boat tours nearby
  • Scuba diving nearby

Safety features

  • Carbon monoxide detector
  • Security system
  • Smoke detector
  • Window guards

General

  • 2036 rooms
  • 3 floors
  • 16 buildings
  • Romance packages available

Restaurants on site

  • Momo
  • Agra
  • Gondola
  • Bugambilias
  • Sky Bar

Special features

All-inclusive

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Miniature golf
Soccer
Volleyball

Lessons/classes/games

Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite live performances
Theme parties

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, a security system, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Moon Palace Golf Resort All Inclusive
Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun
Moon Cancun Inclusive Cancun
Moon Palace Cancún All Inclusive
Moon Palace Cancún - All Inclusive Cancun
Moon Palace Cancún - All Inclusive Aparthotel
Moon Palace Cancún - All Inclusive Aparthotel Cancun

Frequently asked questions

Overall score and ratings

8.2

Very good

8.9/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.5/10

Eco-friendliness

10/10 Exceptional

Great hotel and friendly staff
Jessica, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

John, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Best resort for families
It’s the first time we stay at Moon Palace Nizuc and we absolutely loved it. The food was amazing at every restaurant we tried, the service and attention to detail was excellent and all the employees were so nice and helpful. Alan from the Caporales restaurant was the best. There are so many activities to do that you are never bored. We loved it and plan to go back soon!!!
Patricia, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Very big & beautiful Resort for All Ages
I stayed 3 nights with husband and 3 small children (8,5,1) at Sunrise and we all had a blast. Airport shuttle did not apply to our reservation. It’s for guests staying at The Grand or a certain VIP level, if I recall right. Very friendly & helpful staff. Believe all reviews about the beach — totally useless and smelly. I picked this resort more so for the pools, as we only do beach once during our vacation stays. Kids prefer to play in the pool more. Big Cons: -The harassment of the sales staff. Upon arrival for check-in, attendant was pleasant and professional. As soon as we were checked in, the sales agent was waiting for us to discuss The Grand. Offered us free passes to go check it out and see if we’d like to basically do a membership, whatever you call it. I automatically said No, thank you. We reserved here and just want to eat after long day of travel and enjoy what we already have access to. She persisted in trying to persuade me but I politely kept saying No, thanks. Her coworker chimed in.Within minutes of entering our room, we got a call from another staff, promoting The Grand, again. No, thanks. Next morning, another call. I had to request they stop insisting -Lack of elevators in close proximity of rooms. I requested balcony so we were placed on the last floor, and I loved the view but we still had a toddler on a stroller and closest elevator to our room was quite a walk away, so my husband had to carry the stroller down the closest stairs each time.
Ivonne, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Venice, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

It’s Perfect!!!
This place was AMAZING!!! it’s everything we were looking for!! Everyone was so friendly!! From the moment we arrived we were greeted by everyone with a smile and asking if we needed anything. Our room wasn’t ready but we arrived at 9am. They said they would have a room ready for us ASAP. Our all inclusive started soon as we got our bands at check in. Everything was so clean and so beautiful!!! 99% of the staff at the resorts speaks English. It was very rare we ran into someone who didn’t. Room service is quick! The rooms were clean. Making reservations for certain restaurants was easy and quick. It’s honestly a great idea to download the app. So easy to use. You gotta visit Lucio at the Los Columpios Bar (bar with swings)!!! So very very friendly and attentive!!!! We can’t wait to come back!!!!
4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

5-night trip
Verified Hotels.com guest review

8/10 Very good

Needs Improvement
Rooms are old, paint chipping, not representative of a 4star hotel, resort. We paid ($250) for an upgrade and we only were moved to a further tower, older room. Stairs and Hallways were dirty... Pushy time share sales people, despite saying "not interested" they continue to bring in numerous people for a total of Four people after saying "No, Not Interested". They promised and 45Min lunch included but sales person Rushed it and said we only had 15 minutes to eat. They said it would be 90min, it took 120-130min.
xavier, 5-night family trip
Verified Hotels.com guest review

6/10 Good

Linda, 3-night trip
Verified Hotels.com guest review

2/10 Poor

Sarah, 1-night trip
Verified Hotels.com guest review