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Hotel Santa Maria Cancun

3.5 star property
Hotel within easy reach of Cancun Mall

Photo gallery for Hotel Santa Maria Cancun

Stunning atrium with a curved staircase, lush greenery, and a balcony offering a view of the surrounding area.
Stunning atrium with a central tree surrounded by balconies and a glass barrier.
Relax in the hotel lobby, featuring a pool table, seating area, and balcony with a view.
Experience the unique blend of natural beauty and architectural design in this indoor space, featuring a curved ceiling, lush foliage, and ornate metal railings.
Stunning lobby with a grand staircase, balconies, and a high ceiling.
Downtown Cancun's vibrant energy surrounds Hotel Santa Maria Cancun, where you can unwind on the tranquil garden or explore nearby Plaza 28. With a terrace, concierge services, and tour/ticket assistance at your fingertips, guests have praised this hotel for its helpful staff.

Reviews

7.2 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Free parking
  • Air conditioning
  • Free WiFi

Main amenities (9)

  • Daily housekeeping
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • ATM/banking services
  • Vending machine
  • Concierge services
  • Tour/ticket assistance

Feel at home (6)

  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Free self-parking
The current price is AU$56
includes taxes & fees
28 July - 29 July

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Superior Room

Standard Superior Room

Standard Superior Room

7.4 out of 10
Good
(3 reviews)

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Microwave
Minibar
Cable channels
Daily housekeeping
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Minibar
Cable channels
Daily housekeeping
Desk
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Cable channels
Daily housekeeping
Desk
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Cable channels
Daily housekeeping
Desk
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

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About the area

Map
Cancun, QROO

What's nearby

  • Las Palapas Park - 16 min walk - 1.4 km
  • Plaza 28 - 2 min drive - 1.8 km
  • Cancun Mall - 3 min drive - 2.5 km
  • Plaza Las Americas - 4 min drive - 3.5 km
  • Ultramar Ferry Puerto Juárez - 5 min drive - 3.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 27 min drive

Restaurants

  • ‪McDonald's - ‬9 min walk
  • ‪Los 7 Mares - ‬11 min walk
  • ‪Mercado independencia - ‬6 min walk
  • ‪El Pocito - ‬4 min walk
  • ‪Las Brasas del Bajio - ‬2 min walk

About this property

Hotel Santa Maria Cancun

Hotel Santa Maria Cancun puts you a short five-minute drive from Ultramar Ferry Puerto Juárez and Cancun Mall. Other features include a terrace and a garden.

Languages

English, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 49 rooms

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: 6 PM
    • Minimum check-in age – 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cots (infant beds)

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas

Parking

    • Free on-site self-parking
    • On-site parking is limited

Other information

    • Designated smoking areas
    • No alcohol allowed on site
LOB_HOTELS

Property amenities

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance

Facilities

  • 1 building/tower
  • ATM/banking
  • Garden
  • Terrace
ROOM

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • WiFi

More

  • Daily housekeeping
MONETIZATION_ON

Fees & policies

Policies

This property does not have lifts.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard

Also known as

Dogtown Suites
Dogtown Suites Cancun
Dogtown Suites Hotel
Dogtown Suites Hotel Cancun
Santa Maria Cancun
Hotel Santa Maria Cancun Hotel
Hotel Santa Maria Cancun Cancun
Hotel Santa Maria Cancun Hotel Cancun
HELP_OUTLINE

Frequently asked questions

Does Hotel Santa Maria Cancun offer free cancellation for a full refund?

Yes, Hotel Santa Maria Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Santa Maria Cancun?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Hotel Santa Maria Cancun?

Yes, there's free self parking. Parking spaces may be limited.

What are the check-in and check-out times at Hotel Santa Maria Cancun?

Check-in start time: 3 PM; check-in end time: 6 PM. Check-out time is noon.

Is there an on-site casino at Hotel Santa Maria Cancun?

No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (5-min drive) and Dubai Palace Casino (6-min drive) are both nearby.

What is there to do at Hotel Santa Maria Cancun and nearby?

Hotel Santa Maria Cancun has a garden.

What's the area around Hotel Santa Maria Cancun like?

Hotel Santa Maria Cancun is a short 17-minute walk from Las Palapas Park and 10 minutes' walk from Mercado 23.

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Hotel Santa Maria Cancun Reviews

Reviews

7.2

Good

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Popular mentions

Room
Service staff
Value
Food
Restaurant
Microwave
Location

Reviews

10/10 Exceptional

The hotel was good. But the room we got was located in the front and noise was very bad. Get a rear room.
Julio, 1-night trip

10/10 Exceptional

Clean, ac works great, friendly staff.
Kevin, 2-night trip

8/10 Very good

Good price and theres close market to shop 👍
irfan, 1-night trip

10/10 Exceptional

Exc
Maylin, 3-night trip

10/10 Exceptional

Good value, very clean and safe! close to market 23 where there is plenty of food options. several supermarkets within 15 min walk. Only a bit of noise can be heard from traffic on the street.
Konstantin, 1-night trip

10/10 Exceptional

I like and secure and oueceful and clean Thanks you
Guadalupe, 3-night trip

6/10 Good

No hot water..no pool
Mike, 1-night trip

2/10 Poor

There was no hot water and I went to report it and they only told me to leave the faucet open until hot water came out (hot water never came out).
Andrea L, 1-night trip

2/10 Poor

Inconvenient for tourist! far from Tourist area. Rude staff completely ignore english speaking people. English speaking tourist treated like trash. After spending thousands of dollars and in vacation mood, they will ruin both, your money and your mood. The hotel is far from Bus terminal which is the tourist area in downtown. Hotel was mostly empty in my 7 day stay.

4/10 Fair

Area was bad. No elevator. No phone in the rooms. Staff rude and wouldn’t even acknowledge us.
Erika Villa, 6-night trip

2/10 Poor

They charged me upon entering the hotel while expedia had already charged me! They are thieves
Joshue, 1-night trip

4/10 Fair

I reserv for one person a ine room with queen bed , having refrigerator with microwave as it was shoing on the picture...instead they give me a larger room with two twin bed with no refrigerator and no microwave...my explanation and request was neglected..my request to see or talk to manager hed no respond...they asked me if i want have what i reserved, i should pay 150 pesos extra...that is radicollous!!!
mike, 5-night trip

4/10 Fair

When I requested the room I reserved upon arrival I was told they didn’t have my room available and I arrived during my check in window. It was upsetting because I got two separate rooms for me and my daughter the 1st night and she was afraid so she ended up sleeping in my room. I went back to customer service the next day to request my reservation again for two beds in one room. Everything was inconvenient. Definitely do not recommend.
Nazario Figueroa, 2-night trip

6/10 Good

Adequate Hotel in a Bad Location.

The hotel is situated on a busy main road with few bars and restaurants nearby although there are convenience stores and a McDonalds about 10 minutes walk away. I booked a Superior Room, but there was no wardrobe/closet to hang my clothes, or a safe. The shower provided hot water when required. The A/C worked well and the bed was comfortable. The wi-fi in the room worked well. My room door lock was key operated and the lock did not look or feel robust. The receptionists were very pleasant and helpful, making phone calls for me and hailing taxis. Smoking is allowed on the balcony to the front of the hotel, but no ashtrays are provided and rubbish e.g. pizza boxes, plastic cups is allowed to collect there. There is no hotel bar or restaurant. The nearest place to eat is a taco restaurant directly opposite. Take the R-1 bus to the Hotel Zone. The bus stop is about a 10-15 minute walk away. The area surrounding the hotel is not safe after midnight and it's best to be in your room by then. For the price, it was more adequate, but due to few shops and restaurants nearby, I checked out after night 3 of my 7 night reservation.
Michael, 7-night trip

10/10 Exceptional

Alberth, 1-night trip

8/10 Very good

Estuvo bien sin embargo no había agua caliente
German, 5-night trip

10/10 Exceptional

Me gustó el trato
PEDRO, 1-night trip

10/10 Exceptional

Alberth, 1-night trip

10/10 Exceptional

Bueno
Anahi, 3-night trip

10/10 Exceptional

Alberth, 1-night trip

10/10 Exceptional

Kristen mariana, 1-night trip

8/10 Very good

Diana Laura, 1-night trip

8/10 Very good

El hotel está excelente sin embargo la zona no es muy recomendable por ser insegura
Genni isael, 4-night trip

10/10 Exceptional

Excelente atención y acorde a lo ofrecido. Las habitaciones son muy confortables limpias y seguras, Las instalaciones son tranquilas y con una sensación de oasis en medio de la ciudad
Erick, 2-night trip

10/10 Exceptional

Cumple perfectamente con lo que ofrecen, servicio atento y precios calidad inmejorable por el precio. Definitivamente volveríamos.
Adrián Omar, 1-night trip