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All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

Krystal Cancun

3.5-star3.5 stars
Great for families

Good to know

  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500, Mexico

Family-friendly resort with full-service spa, connected to the convention center, near Cancun Convention Center
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cots/infant beds
    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Children's club (free)
  • Collect stampsYou can collect™ Rewards stamps here
  • One of the lifts were not working. Very slow to rely on just one lift.Sep. 27, 2019
  • Positives - Good location, right on the beach, close to restaurants on main strip and…Jul. 7, 2019

Krystal Cancun

from A$147
  • Standard Room, 2 Double Beds, City View
  • Club Room, 2 Double Beds, Balcony, Ocean View
  • Romantic Room, 1 King Bed, Balcony, Oceanfront
  • Deluxe Room, Balcony, Ocean View
  • Standard Room, 1 King Bed, City View
  • Club Room, 1 King Bed, Balcony, Ocean View
  • Family Studio, 1 King Bed with Sofa bed, Ocean View

What’s around Krystal Cancun


  • In Zona Hotelera
  • La Isla Shopping Mall - 42 min walk
  • Cancun Interactive Aquarium - 42 min walk
  • Punta Sur - 0.2 mi / 0.3 km
  • Aquaworld - 4.3 mi / 6.9 km
  • El Rey Ruins - 6.2 mi / 9.9 km
  • Delfines Beach - 7.1 mi / 11.4 km
  • Plaza Las Americas - 7.3 mi / 11.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 31 min drive

At a glance

Key facts

Hotel size

  • This hotel has 502 rooms
  • This hotel is arranged over 8 floors


  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others


  • Babysitting/childcare *

  • Free children's club


  • No pets or service animals allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free valet parking on site (limited)

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 4 bars/lounges
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Fitness classes on site
  • Playground on site
  • Scuba diving on site
  • Snorkelling on site
  • Surfing/boogie boarding on site
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Windsurfing nearby
Working away
  • Business centre
  • Number of meeting rooms - 5
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Number of buildings/towers - 4
  • Lift
  • Garden
  • Television in common areas
  • In-room accessibility
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Fireplace
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
Be entertained
  • 32-inch plasma TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Free WiFi
  • Phone
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • Meals, snacks, and beverages included
  • In-room minibar (some restrictions)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities
  • Fitness facilities

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Minibar
  • Surcharge for room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours


Harmony has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.


El Mortero - This theme restaurant specializes in Mexican cuisine.

Las Velas - This restaurant is located by the pool.

Aquamarina - Onsite restaurant.

La Fisheria - Onsite seafood restaurant.

Krystal Cancun’s small print

Also known as

  • Krystal Cancun Hotel
  • Krystal Resort
  • Nh Hotels Cancun
  • Krystal Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun
  • Nh Krystal Hotel Cancun
  • Krystal Cancun Resort
  • Krystal Cancun Cancun
  • Krystal Cancun Resort Cancun
  • Krystal Hotel
  • Krystal Cancun
  • Nh Hotels Cancun
  • Nh Krystal Hotel Cancun
  • Krystal Cancun Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Krystal Hotel Cancun
  • Krystal Cancun Resort


Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Buffet breakfast is offered for an extra charge of MXN 230 per person (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Krystal Cancun

  • Does Krystal Cancun offer free cancellation for a full refund?
    Yes, Krystal Cancun does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Krystal Cancun?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Krystal Cancun?
    Yes, there's free self and valet parking. Parking spots may be limited.
  • Is there a pool at Krystal Cancun?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at Krystal Cancun?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Krystal Cancun?
    You can check in from 3:00 PM to anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Are there restaurants at or near Krystal Cancun?
    Yes, there are 2 onsite restaurants, featuring Mexican cuisine and poolside dining. Nearby restaurants include Mocambo (4-min walk), Chuchito Perez (4-min walk), and Mextreme (6-min walk).
  • Is there an onsite casino at Krystal Cancun?
    No, this resort doesn't have a casino, but PlayCity Casino (9-min drive) and Royal Yak Casino and Sports Book (10-min drive) are both nearby.
  • What is there to do near Krystal Cancun?
    Recommended spots to visit include La Isla Shopping Mall (2.2 mi) and Cancun Interactive Aquarium (2.2 mi), along with Punta Sur (0.2 mi) and Aquaworld (4.3 mi).

Recent reviews

Good 7.2 From 1,714 reviews

Good 6.0
Give it a miss if you can afford elsewhere
Don’t let the pictures fool you! Yes, great location and great access to amazing beach but hotel rooms are very aged and dirty. The lobby was pretty flash and staff were nice but not overly helpful. Our room was clean but there was mold growing in the bathroom, on the bed base and in the lamp shades. Overall was pretty disappointed with the rooms condition. Dont eat at the buffet!! Over priced and food very average and cold.
Kelly, auFamily trip
Fair 4.0
Not what they used to be
This used to be a great property but has gone down hill, with really rude customer service and really HOT rooms.
Benjamin, us7 night family trip
Good 6.0
The hotel is well located in the hotel zone and it's one of the more affordable ones in the area. The hotel is showing signs of a needed renovation. The elevators are very slow in tower B. The WiFi in the room averages at around 3-5 mbps. This was pretty frustrating since I was on a business trip.
Luis, us4 night business trip
Poor 2.0
no lo recomiendo
al llegar no fue la habitacion por la cual yo pague ya estsba cansada un vuelo largo me quede ahi me hicieron el cargo de 8 noches en el mismo momento que registre me dijo siguiente dia me cambiarian fui en la manana con el gerente creo se llama David no queria hacer el cambio le dije entonces solo cobrara mi noche yo llamaria al banco para cancelar las demas si no me cambiaba solo estaba exigiendo lo que pague el me dijo hable a su banco cancele me molesto la actitud un viaje programe con tiempo al ver estaba llamando el me movio por lo que pague vista al mar invite a mis tios a comer en el hotel ellos no pudieron entrar al hotel al preguntar por mi en la resepcion les dijieron tenian pagar 1300 pesos cada uno el y su esposa por entrar mi tio dijo vengo a vicitar no aquedarme vamos a comer me estan esperando en el restorant el me llamo tuve que salir lo cual se me hace ridiculo por que yo lo invite a comer en el hotel consumiriamos decidi salirme con mi madre y familia fuimos a comer fuera pesimo el buffet de la cena comida mala al irme hable que fueran a revisar la habitacion tenia mi vuelo temprano no queria perder tiempo ya que mi tio hiria por mi no podia entrar al lobby en la resepcion me dijo la chica solo tendria pagar 27 dlls por dia de derecho a playa queda un total de 8 dias 216dlls le dije en mi reservacion no dice eso al entrar tampoco me lo dijo en momento de cargar toda la cuenta por adelantado eso se dice o se pone en las reservas para nunca regresar aqui
Luisa, us8 night family trip
Very good 8.0
Check in was a longgggg process!the floors in the place are like an ice rink, wet or dry very slippery and dangerous! The bedroom was ok, toilet was leaking, water all over the floor and also water by the sliding doors because of the rain. The room keys worked one time, we only stayed one night so we just let the balcony door opened and jump up
Tiffany, us1 night family trip
Poor 2.0
Not good as all inclusive (maybe I wasn’t lucky)
It wasn’t so good as they have closed two of the restaurants they offer and the provisional solution they did was really bad, the food was not good, the morning Eggs (scramble) already prepared smell and taste bad and no much options. The fisheria restaurant for snacks was not open and finally 3 days later they opened but did almost not have nothing of the menu. They were really annoying keeping pushing us to have a talk about the hotel selling us some time sharing option for the hotel. For me the stay at the hotel was good but because we paid the all inclusive, it didn’t worth the difference rather to have booked a regular room and have food outside.
Javier, us4 night family trip
Poor 2.0
The Worst Hotel in Cancun!!!!
When received at the main door entrance they right away ran to the taxi when we arrived and basically forced the bags from the car and my hands in order for them to try and receive a tip from us. When we got to the main desk for check in it took them about 40 minutes to check us into the hotel because "they couldn't find our reservation". Once we checked in they were trying to force us to sit down with some people and talk about time shares and tour options which I made clear I was not interested in right from the beginning. We made it to our rooms after the slowest elevator ride in history. The room smelled like old mold and the bathroom fixtures were so rusted that rust dust was falling on the floor. The "small fridge" didn't even cool a water bottle to room temperature. The beds felt like I was in a war movie and I was in the infirmary ward. The view was the street but hey can't beg on the view. The prices for food in that place was ridiculous and the food tasted like it was stale and 10 days old. I couldn't even finish my meal. Then we had our check out date and were being held hostage until they checked every single inch of the room to make sure "we didn't steal anything." I told them I was running late to the airport and their reply was when we finish looking at the room we will let you go. I got my bag and walked out of there. Ridiculous!!! Last time I stay there and will make sure this is told to all going to Cancun. This place is a DUMP!
Peter, us4 night family trip
Good 6.0
Just ok
Hotel lobby, Pool and beach area were very nice. Rooms were very old and not very clean. We were not provided with the room we requested when booking
Michael, us4 night trip
Exceptional 10.0
Cancun vacation
I was happy with everything except the food. I did not pay for the all inclusive but I did have breakfast one day. The food wasnt great but the room. Pool. Location and service was great. Plus you can walk to several amazing restaurants very close.
Richard, us2 night trip
Poor 2.0
Nightmare hotel
The worst place ever no power in the room.rented room in Another hotel first night property would not reimburse reservations would not reimburse.hotel management upgrade to another room the next night bathroom door would not shut toilet back up water leaking from ceiling trust me don’t stay here ever. Going to file complaint with better business bureau
Charles E., us5 night family trip

Krystal Cancun

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