All hotels in Cancun, Quintana Roo, Mexico
1 room, 2 adults

Cancun Bay Resort - All Inclusive, Cancun, Mexico

3-star3 stars
Boulevard Kukulkan KM 3.5Zona Hotelera, CancunQROO77500Mexico, (02) 8228 1927

Hotel Zone beachfront resort with 5 restaurants, beach bar
  • Free buffet breakfast, free WiFi in lobby, and free parking
  • Collect nightsFor every 10 nights, get 1 free!

Notes

Good7.0
  • We got a room facing the ocean so it was great. The room size is ok. The water and soft…Apr 9, 2018
  • Small hotel no beach, little personel. Not much activities, only one restaurant.Mar 13, 2018
102See all 102 Hotels.com reviews
From 1,370 reviewsTripAdvisor Traveller Rating

Cancun Bay Resort - All Inclusive, Cancun, Mexico

from A$307
  • Standard Room
  • Junior Suite (2 Bedrooms with dining room)
  • Family Suite (3 Bedrooms with dining room)
  • Standard Superior Room, Pool View

At a glance

Key facts

Hotel size

  • This hotel has 132 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

Transport

Parking

  • Free self parking (limited)

  • Free nearby parking

  • RV/bus/truck parking *

Offsite

  • Area shuttle *

Other information

  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free buffet breakfast daily
  • 5 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • Free reception
  • Coffee/tea in a common area
Things to do
  • Beach sunloungers
  • Beach towels
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Spa services on site
  • Spa tub
  • Ecotours nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Parasailing nearby
  • Snorkelling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby
  • Swim-up bar
  • Pool sunloungers
  • Arcade/game room
  • Billiards or pool table
Working away
  • Conference space
  • Meeting rooms 3
  • Conference space size (feet) - 1970
  • Conference space size (meters) - 183
  • Conference centre
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 5
  • Built in 1978
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Library
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony or patio
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • LCD TV
  • Cable TV channels
Stay connected
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet meals, snacks, and local beverages included
  • Room service during certain hours (limited menu)

Activities and facilities/equipment
Land activities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness

Entertainment
  • Onsite entertainment and activities
  • Theme parties

Not included
  • Premium food items
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Bottled liquor
  • Room service
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

Dining

El Faisan - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Lobby Bar - This lobby lounge serves light fare only. Happy hour is offered. Open daily.

Pina Colada - This poolside restaurant specializes in international cuisine and serves lunch only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

SushiBar - This poolside sushi bar specializes in sushi and serves brunch and lunch.

Jacuzzi Bar - This bar is located by the pool. Happy hour is offered.

Recreation

On Site

  • Fitness facilities
  • Spa tub

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Parasailing nearby
  • Snorkelling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Cancun Bay Resort - All Inclusive, Cancun, Mexico’s small print

Also known as

  • Cancun Bay Resort
  • Qbay Cancun Hotel And Suites
  • Qbay Cancun Hotel Cancun
  • Cancun Bay All Inclusive
  • Cancun Bay Resort

Policies

This property requires payment of the 1st night upon booking, with the full balance due at check-in for any bookings where payment for the stay will be made on site instead of at the time of booking. To complete the reservation process and obtain additional information, please contact the office using the information on the reservation confirmation received after booking.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests under 18 years old are not allowed in the spa tub.

This property does not have elevators.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Late check-out can be arranged for an extra charge of USD 10

RV/bus/truck parking is available for an extra charge

Babysitting/childcare is available for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Cancun Bay Resort - All Inclusive, Cancun, Mexico

Landmarks

  • In Hotel Zone
  • Las Perlas Beach - 3 min walk
  • Linda Beach - 5 min walk
  • Museum of Popular Mexican Art - 9 min walk
  • Escenica Tower - 10 min walk
  • Langosta Beach - 11 min walk
  • Puerto Cancun Marina Town Center - 24 min walk
  • Tortuga Beach - 35 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 28 min drive
  • Free self parking
  • Free parking nearby
  • Limited parking
  • RV, bus, and truck parking (surcharge)
  • Area shuttle (surcharge)

Recent reviews

Good 7.0 From 102 reviews

Cancun Bay Resort - All Inclusive, Cancun, Mexico
Exceptional10.0
Everything was awesome, the only recommendation would be to upgrade the food options and variety.
Carlton, us3 night trip
Cancun Bay Resort - All Inclusive, Cancun, Mexico
Very Good8.0
A Unique Opportunity To Experience All-Inclusive!
Though not perfect, I was genuinely impressed by the Cancun Bay Resort and its all-inclusive offering. It's not posh, but the service is incredibly responsive and the commitment to customers is evident. For the cost of a motel, you receive all the benefits of an all-inclusive resort. The pool area is great, and the view from the beach can't be beat. The only part of the Cancun Bay experience that could be improved is the quality of food. Though guests have access to multiple opportunities (including a buffet restaurant, an Italian dinner area by reservation only, and a sushi bar), the quality of the food itself is inconsistent at best. It's not bad per se, but don't expect to be dazzled by it either. That being said, the overall vibe and ease of the Cancun Bay experience makes up for the lack of gourmet offerings. One other heads-up ... WiFi is only available in the public areas of the hotel. I had a mobile hotspot that I used when I was in the room, but know that otherwise even a strong signal won't offer you access. (This would seem to be an immediate area of improvement that would make a big difference in guest satisfaction.) Kudos to the Cancun Bay Resort team though for making the all-inclusive resort experience accessible to all, and for their genuine commitment to service evident throughout my stay there!
Robert, us2 night trip
Cancun Bay Resort - All Inclusive, Cancun, Mexico
Fair4.0
Feedback
This hotel is small, the personnel at reception are not friendly, I ternera service very slow and there is not computer available to print boarding passes. Food at the restaurant was very good as well as the service
Martha, us1 night business trip
Cancun Bay Resort - All Inclusive, Cancun, Mexico
Poor2.0
Vacation at Cancun
Outstanding
SHAIKH, us3 night family trip
Cancun Bay Resort - All Inclusive, Cancun, Mexico
Very Good8.0
All included but good food
Hotel is nice, pool great, show was wonderful but the food was NOT good. We had some sort of oriental note horrible, breakfast with limited choices, juice was good.
Susan, us1 night romance trip

See all reviews

Cancun Bay Resort - All Inclusive, Cancun, Mexico

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