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Hotel Playa Encantada

2.5 star property
Beaux Arts hotel with outdoor pool, near Quinta Avenida
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Playa Encantada

Property entrance
Reception
Standard Room
Garden
Lobby sitting area

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
Main amenities
  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Breakfast available
  • Children's pool
  • Terrace
  • 24-hour front desk
  • Garden
  • Front desk safe
  • Concierge services
  • Luggage storage
  • Tour/ticket assistance
Feel at home
  • Cots/infant beds (surcharge)
  • Children's pool
  • Private bathroom
  • Separate bedroom
  • Television
  • Garden
The price is AU$126
includes taxes & fees
13 Jan - 14 Jan 2025

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Apartment, Multiple Beds

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Apartment, Multiple Beds

Highlights

Separate dining area
Air conditioning
Kitchen
Full-sized fridge/freezer
LED TV
Separate bedroom
Blackout curtains
Sofa bed - double
  • 150 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Air conditioning
Full-sized fridge/freezer
LED TV
Separate bedroom
Sofa bed
Blackout curtains
Private bathroom
Satellite channels
  • 60 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Apartment, 1 King Bed with Sofa bed

Deluxe Apartment, 1 King Bed with Sofa bed

Deluxe Apartment, 1 King Bed with Sofa bed

Highlights

Separate dining area
Air conditioning
Kitchen
Full-sized fridge/freezer
LED TV
Separate bedroom
Blackout curtains
Sofa bed - double
  • 150.0 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Air conditioning
LED TV
Separate bedroom
Sofa bed
Blackout curtains
Private bathroom
Satellite channels
In-room safe
  • 60 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Suite Master With Garden View

1 bedroom, in-room safe, desk, laptop workspace

Suite Master With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Street View

1 bedroom, in-room safe, desk, laptop workspace

Room Standard With Street View

  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard With Street View

1 bedroom, in-room safe, desk, laptop workspace

Room Standard With Street View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Master With Garden View

1 bedroom, in-room safe, desk, laptop workspace

Suite Master With Garden View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

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9.0 out of 10, Wonderful, (883)
The price is AU$122
includes taxes & fees
8 Jan - 9 Jan 2025
Sofía by Bunik
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About the area

Map
Calle 12 bis Nte, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 5 min walk
  • Mamitas Beach - 11 min walk
  • Playa del Carmen Main Beach - 12 min walk
  • Playa del Carmen Maritime Terminal - 15 min walk
  • Xcaret Eco Theme Park - 13 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.4 miles/19.9 km

Restaurants

  • ‪Logia Café - ‬3 min walk
  • ‪Nicoletta - ‬4 min walk
  • ‪El Chuleton Taqueria - ‬3 min walk
  • ‪El Compa - Birria y Asadas - ‬3 min walk
  • ‪Kaxapa Factory - ‬3 min walk

About this property

Hotel Playa Encantada

When you stay at Hotel Playa Encantada, you'll be within a 15-minute walk of Quinta Avenida and Mamitas Beach. Guests can take a dip in the outdoor pool, and freebies such as WiFi and wired Internet are added perks. Other features include a children's pool, a terrace and a garden. Fellow travellers say great things about the helpful staff.

Languages

Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Portuguese, Spanish

At a glance

Hotel size

  • 32 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: 6:00 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas
  • No alcohol served on site

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM

Travelling with children

  • Children's pool

What to do

  • Beach nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Pool loungers

Facilities

  • 2 buildings/towers
  • Built in 2008
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool
  • Beaux Arts architecture

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Handrails in hallways
  • Handrails in stairwells
  • Well-lit path to entrance

Room amenities

Be entertained

  • 32-inch LED TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Sofa bed
  • Cot/infant bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Hairdryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 195 to 250 for adults and MXN 95 to 150 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Cots/infant beds are available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM

Policies

Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

Encantada Hotel Playa
Playa Encantada
Playa Encantada Riviera Maya/Playa Del Carmen, Mexico
Playa Encantada Hotel Playa del Carmen
Playa Encantada Hotel
Playa Encantada Playa del Carmen
Encantada Del Carmen
Hotel Playa Encantada Hotel
Hotel Playa Encantada Playa del Carmen
Hotel Playa Encantada Hotel Playa del Carmen
Playa Encantada
Hotel Playa Encantada Hotel
Hotel Playa Encantada Playa del Carmen
Hotel Playa Encantada Hotel Playa del Carmen

Frequently asked questions

Does Hotel Playa Encantada offer free cancellation for a full refund?
Yes, Hotel Playa Encantada does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Playa Encantada?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 10:00 PM.
Are pets allowed at Hotel Playa Encantada?
Sorry, pets aren't allowed, but service animals are welcome.
What are the check-in and check-out times at Hotel Playa Encantada?
Check-in start time: 3:00 PM; check-in end time: 6:00 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an on-site casino at Hotel Playa Encantada?
No, this hotel doesn't have a casino, but Riviera Gran Casino (3-min walk) is nearby.
What is there to do at Hotel Playa Encantada and nearby?
Hotel Playa Encantada has an outdoor pool and a garden.
What's the area around Hotel Playa Encantada like?
Hotel Playa Encantada is in Downtown Playa del Carmen, a short 5-minute walk from Quinta Avenida and 11 minutes' walk from Mamitas Beach.

Hotel Playa Encantada Reviews

Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Good

No water early mornings pumps turned off !!!!
Hotel is convenient next to Ado bus station , restaurant Nextdoor. We booked it because it was close to Ado and we can walk there to get to Airport on bus.l2 days in a row NO WATER TO SHOWER EARLY MORNING. They use cistern and turn off pumps t nite no one can turn back on till mgr comes in 7-8am too late . No shower —- bad bad bad . Can use normal reg pillows too not tiny makeshift one . Could be very nice place toasty if more attics oid to customers comfort. People expect good service clean place AND WATER .
Tieh, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Jorge Daniel, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Clean close to ado bus station
Good front desk staff during our checkin, room was clean. Could use NEW TOWELS twice have stayed here twice towels have holes . Bed needs a mattress cover your mattresses are very hard . The blow hair dryer was not working tried different outlets. They turned elevator off at nite we least a5 am had to carry our luggage down stir 83 yr old man .
Tieh, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Norma J, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Eduardo, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent location 1 block from Bus terminal
Francisco, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Excelente relación costo beneficio
La ubicación es muy buena, ya que queda a una cuadra de la terminal alterna de ADO, lo que facilita los traslados hacia otros destinos, está muy cerca del centro comercial de la w, excelente relación costo beneficio.
Leonardo, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jocelyn, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Christian, 1-night trip
Verified Expedia guest review

8/10 Very good

Taxis and Food Store around the corner
Oscar Treviño, 1-night family trip
Verified Expedia guest review

2/10 Poor

John, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Pleasant
My room was spacious, clean and I felt safe in and around the place which also the Ado bus station across the street. I really like the place
Pamela, 7-night trip
Verified Hotels.com guest review

6/10 Good

Need more fixed hotel
Jorge, 1-night trip
Verified Expedia guest review

10/10 Exceptional

This hotel is very conveniently located next to the bus station, walking street and a great park with lots of local food vendors. The room is big and the pool is pretty well shaded.
Scott, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Svetlana, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Svetlana, 3-night trip
Verified Expedia guest review

6/10 Good

Sharonda, 2-night trip
Verified Expedia guest review

8/10 Very good

Ценовая политика
Svetlana, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Morony Emmanuel, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

ariel, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Joon-seong, 3-night trip
Verified Expedia guest review

8/10 Very good

Vince, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Stratis, 7-night trip
Verified Expedia guest review

6/10 Good

Showering water is cold most of the time . Some towels are old and ripped . The room needs some maintenance , freshing it up . Location is central , staff are nice , clean water is provided in public area. WIFI and phone needs Maintenance.
simon, 3-night trip
Verified Expedia guest review

8/10 Very good

We have stayed here several times over the years as an overnight or 2 before flying home post AI stay. The beds are not comfortable, but we always get an apartment with a kitchen and plenty of room for my family of 4 and that makes it worth it for the price. There is a small pool in an enclosed courtyard to cool off in. Any time we have needed anything from the staff, they were quick to help and friendly. We enjoy this hotel s location because it is away from the touristy area and there are tasty food options all around.
Joseph, 2-night family trip
Verified Orbitz guest review