I've stayed at the hotel 3 times in the past two months.. I like to go there because it is within walking distance of 3 different metro lines, the city centre and there is a grocery store right across the street. There is an ATM open 24/7 right outside the main door in plain view of the reception. The reception is open 24 hours a day. I know that I can arrive into town and have room, food and money all in about 10 minutes. I was a bit disappointed that I couldn't go to the roof and pool for two of my visits, but the reno has been complete for the past couple of weeks and the deck up there on the thirtieth floor is much nicer than what was there before. When the smog is light, there is a wonderful view of the city and mountains from up there. I've heard some people mention that it's awkward to find the hotel reception which is in Tower B on the second floor, but one must keep in mind that these are also apartments where people live full time. Like many time-share properties, entry can be unusual, but if you frequent these places, you soon get used to expecting different check-in procedures. Some properties just send you a code to open the door of your condo and you're on your own as if you owned the condo. In the case of the BMB, the people at the reception are very friendly and will go out of their way to help you and make you feel comfortable. I will continue to stay here when I come to Santiago.