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Ugo Hotel

Photo gallery for Ugo Hotel

Pool views, serves lunch, dinner and happy hour
Seasonal outdoor pool
Premium bedding, minibar, in-room safe, laptop workspace

Overview of Ugo Hotel

Ugo Hotel

4.0 star property
4-star hotel with bar/lounge, connected to a shopping centre, near Costanera Center

9.2/10 Superb

89 verified guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
The price is AU$155
Price available on 2/4/2023
Holanda 307, Santiago
Main amenities
  • 24-hour front desk
  • 4 meeting rooms
  • Airport shuttle
  • Bar/lounge
  • Breakfast available
  • Business centre
  • Children's pool
  • Conference centre
  • Daily housekeeping
  • Fitness centre
  • Seasonal outdoor pool
  • Terrace
For families
  • Children stay free
  • Children's pool
  • Free cots/infant beds
  • Garden
  • Private bathroom
  • Television

Room options

About this area

What's nearby

  • In Providencia

Getting around

  • Santiago (SCL-Arturo Merino Benitez) - 30 min drive
  • Santiago Central Station - 25 min drive
  • Tobalaba Station - 8 min walk
  • Los Leones Station - 10 min walk
  • Pedro de Valdivia Station - 14 min walk
  • Airport shuttle (surcharge)


  • Oggi - Officina Gelato Gusto Italiano - 2 min walk
  • Los Canallas - 4 min walk
  • El Honesto Mike - 5 min walk
  • Etienne Marcel - 2 min walk
  • Kichiro San - 3 min walk

About this property

Ugo Hotel

Ugo Hotel offers an airport shuttle (available 24 hours) for USD 40 per vehicle one-way. After splashing around at the seasonal outdoor pool, you can unwind with a drink at the bar/lounge. Other highlights at this upmarket hotel include a fitness centre, a children's pool and a snack bar/deli. The property is only a short walk to public transportation: Tobalaba Station is 8 minutes and Los Leones Station is 10 minutes.


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device

Safety measures

Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 196 rooms


  • Check-in time from 3:00 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Children (2 years old and younger) stay free when occupying the parent or guardian's room using existing bedding


  • Pets not allowed
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi in rooms


  • On-site parking only available on request
  • Free secured, covered on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • Height restrictions apply for on-site parking


  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Bar/lounge
  • Coffee/tea in a common area
  • Free daily reception
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Children's pool

Working away

  • 4 meeting rooms
  • Business centre
  • Conference centre


  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance


  • Banquet hall
  • Communal living room
  • Fitness centre
  • Garden
  • Reception hall
  • Safe-deposit box at front desk
  • Seasonal outdoor pool
  • Television in common areas
  • Terrace


  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Lift
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant


  • English
  • Spanish

Room amenities

Be entertained

  • 49-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Minibar

Sleep well

  • Free cot/infant bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Free local calls
  • Free WiFi
  • Laptop-friendly workspace


  • Daily housekeeping
  • In-room safe
  • Mobile key entry

Special features


UGO BAR&FOOD – Overlooking the pool and garden, this bar serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Happy hour is offered.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • The national sales tax (19%) may be charged upon checkout to residents of Chile regardless of length of stay and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travellers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport, along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 14 for adults and USD 14 for children
  • Airport shuttle service is offered for an extra charge of USD 40 per vehicle (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Airport shuttle service for children up to age 18 costs USD 40 (one-way)
  • Guests must contact this property in advance to reserve cots/infant beds and sofa beds


  • Guests must contact this property in advance to reserve on-site parking
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 8:00 PM
  • The seasonal pool is open from October to March
  • Guests under 16 years old are not allowed in the swimming pool or fitness facility

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Guests are provided with hand sanitiser; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device.


<p>Only registered guests are allowed in the guestrooms.</p> <p>Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Ugo Hotel Hotel
Ugo Hotel Santiago
Ugo Hotel Hotel Santiago

Frequently asked questions

Does Ugo Hotel offer free cancellation for a full refund?
Yes, Ugo Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Ugo Hotel?
As of 1 Apr 2023, prices found for a 1-night stay for 2 adults at Ugo Hotel on 2 Apr 2023 start from AU$155, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Ugo Hotel?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at Ugo Hotel?
Yes, there's a seasonal outdoor pool and a children's pool. Guests have pool access from 10:00 AM to 8:00 PM.
Are pets allowed at Ugo Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Ugo Hotel?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Ugo Hotel?
Yes, an airport shuttle is available. The charge is USD 40 per vehicle one-way.
What are the check-in and check-out times at Ugo Hotel?
You can check in from 3:00 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Ugo Hotel and nearby?
Ugo Hotel has a seasonal outdoor pool and a fitness centre, as well as a garden.
What's the area around Ugo Hotel like?
Ugo Hotel is a short 8-minute walk from Tobalaba Station and 7 minutes' walk from Costanera Center.







Staff & service




Property conditions & facilities




10/10 Exceptional

Chic hotel that’s quite modern, loved the lobby and the rooms! Great value for the price.
Eric, 1-night trip
Verified guest review

10/10 Exceptional

Wonderful stay!
Wonderful place to stay in great location! The staff was very friendly and helpful. The area felt safe with restaurants very close. Highly recommend!
Sheryl, 1-night family trip
Verified guest review

10/10 Exceptional

Ugo Santiago
Good location, quiet but close enough to restaurants, metro etc. staff all happy to help, nothing to much trouble.
Graham, 4-night trip with friends
Verified guest review

10/10 Exceptional

Nearly perfect stay (pool let it down)
We highly rated this hotel. We stayed in the Junior Suite on level 9 and it was modern, near new, spacious and extremely clean. The bathroom design was really practical with twin basins outside the bathroom. The luggage rack is poorly designed. The location was excellent and the free parking and breakfast were a bonus. We enjoyed the pool, although it was quite small and lacking in sun loungers (only 4 which were all occupied). You have to walk through reception/bar area and there are no robes provided. The pool surrounding was dangerously slippery when wet (very smooth tiles).
Scott, 3-night trip
Verified guest review

10/10 Exceptional

Excellent location and value.
Verified Expedia guest review

10/10 Exceptional

Beckett, 1-night trip
Verified guest review

10/10 Exceptional

Francesca, 3-night trip
Verified guest review

10/10 Exceptional

Alejandro, 3-night trip
Verified guest review

4/10 Fair

EDUARDO, 3-night trip
Verified guest review

10/10 Exceptional

Great stay
Nice hotel! We booked at last minute. Great amenities, comfy beds, big rooms, hot shower. They just dint have hot water kettle but they had hot water at the reception 24x7
Amruta, 1-night family trip
Verified guest review