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Solace Hotel Santiago

Photo gallery for Solace Hotel Santiago

Property entrance
Porch
Front of property – evening/night
Premium Suite | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Breakfast, lunch and dinner served, local and international cuisine

Overview of Solace Hotel Santiago

Solace Hotel Santiago

4.0 star property
4-star ski hotel with ski shuttle, near Clinica Santa Maria

9.4/10 Exceptional

647 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Monseñor Sotero Sanz 115, Providencia, Santiago, Región Metropolitana, 5550000
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Rooftop terrace
  • Breakfast available
  • Fitness centre
  • Free use of bicycles
  • Seasonal outdoor pool
  • Pool bar
  • Room service
  • 2 coffee shops/cafes
  • Spa services
  • Conference centre
For families
  • Children stay free
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Espresso maker
  • Blackout curtains

Room options

About this area

What's nearby

  • In Providencia

Getting around

  • Santiago (SCL-Arturo Merino Benitez) - 17 min drive
  • Santiago Central Station - 21 min drive
  • Pedro de Valdivia Station - 3 min walk
  • Los Leones Station - 9 min walk
  • Manuel Montt Station - 10 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Ski shuttle (surcharge)

Restaurants

  • Lomit's - 3 min walk
  • La Bifería - 5 min walk
  • Fuente Chilena Pedro de Valdivia - 5 min walk
  • Vapiano - 3 min walk
  • Starbucks - 5 min walk

About this property

Solace Hotel Santiago

Featuring a ski shuttle, Solace Hotel Santiago is a great choice for your ski holiday in Santiago. Guests can indulge in deep-tissue massages and enjoy local and international cuisine at Zafferano, which is open for breakfast, lunch and dinner. Other highlights at this upmarket hotel include a rooftop terrace, a poolside bar and a fitness centre. The overall property condition and comfortable guest rooms get great marks from fellow travellers. Public transportation is only a short walk: Pedro de Valdivia Station is 3 minutes and Los Leones Station is 9 minutes.

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 108 rooms
  • Arranged over 13 floors

Arriving/Leaving

  • Check-in time from 3 PM until anytime
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • On-site parking only available on request
  • Free secured, covered on-site self-parking
  • Wheelchair-accessible parking and van parking on site
  • On-site parking is limited
  • Height restrictions apply for on-site parking
  • On-site garage
  • Free off-site parking nearby
  • Street parking available

Transfers

  • Airport shuttle (available 24 hours)*

Off-site

  • Area shuttle*
  • Ski shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • 2 coffee shops
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Free daily reception
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)

What to do

  • Ski shuttle (surcharge)

Working away

  • Business centre
  • Computer station
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Free bike hire

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Library
  • Fitness centre
  • Seasonal outdoor pool
  • Spa services

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • English
  • Portuguese
  • Spanish

Ski

  • Ski shuttle (surcharge)

Room amenities

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Espresso maker
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillow-top mattress

What to enjoy

  • In-room massage

Freshen up

  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and massages.

Dining

Zafferano – This restaurant specialises in local and international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • The national sales tax (19%) may be charged upon checkout to residents of Chile regardless of length of stay and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travellers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport, along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 18 for adults and USD 18 for children
  • Airport shuttle service is offered for an extra charge of USD 75 per vehicle (roundtrip)
  • Local area shuttle and ski shuttle services are offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Parking

  • Guests must contact this property in advance to reserve on-site parking
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from November to April
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

<p>Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Solace Hotel Santiago
Solace Santiago
Solace Hotel Santiago Hotel
Solace Hotel Santiago Santiago
Solace Hotel Santiago Hotel Santiago

Frequently asked questions

Does Solace Hotel Santiago offer free cancellation for a full refund?
Yes, Solace Hotel Santiago does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Solace Hotel Santiago?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Solace Hotel Santiago?
Yes, there's a seasonal outdoor pool.
Are pets allowed at Solace Hotel Santiago?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Solace Hotel Santiago?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Solace Hotel Santiago?
Yes, an airport shuttle is available. The charge is USD 75 per vehicle roundtrip.
What are the check-in and check-out times at Solace Hotel Santiago?
You can check in from 3 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Solace Hotel Santiago and nearby?
Have fun during the warmer months with activities such as cycling. Enjoy amenities such as a seasonal outdoor pool, a fitness centre and spa services.
Are there restaurants at or near Solace Hotel Santiago?
Yes, Zafferano offers local and international cuisine.
What's the area around Solace Hotel Santiago like?
Solace Hotel Santiago is a short 3-minute walk from Pedro de Valdivia Station and 14 minutes' walk from Costanera Center. Travellers say that the local area is good for shopping and very safe.

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.1/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Great stay
Robert, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel with a quality staff
Everything about the hotel made us feel welcome and comfortable. Starting with the staff in the evening when we checked in helping us to book tours, to the daytime staff with their welcoming smiles in the morning when we stepped off the elevator in the morning. For an American with a limited Spanish vocabulary we were able to communicate our needs. Ignacio at the front desk as well as the gentleman on the late afternoon/evening shift (sorry I can’t remember his name) speak English very well so we had no problems letting them know what we needed. Rebeca the manager waitress also speaks English well. It was obvious to us she is respected by the staff and tables were always cleared quickly and cleaned so finding seating was never an issue in the morning. Their breakfast selection’s consisted of a variety of fresh fruits, cereals, meats, cheeses, pastries, eggs, bacon, and sausage. They have a coffee machine that dispenses a variety of espresso beverages or just coffee and/or tea. Our room was very nice. It included a small fridge with water and sodas, a very comfortable bed, a chaise lounge perfect for watching the tv, a coffee machine and a nice size walk in shower in a room separate from the other part of the bathroom. It also had a pretty view of the surrounding area. The manager of the bar Randy, is the nicest person and introduced us to several local Chilean specialty drinks. The roof top bar has a great view of the surrounding area. We did not use the pool or exercise room
The food is delicious. This is their fish sandwich with fries
Lettuce wrapped shrimp tacos. So tasty I ordered them twice during our stay
A palm just down the street from the hotel.
Breakfast omelettes are available upon request.
Julia, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Donald, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

robert, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Clean, safe, friendly hotel in great neighborhood!
Great hotel in center of city. Clean. Staff great. Can’t wait to come back!
Karen, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Good location with a nice roof top
Hotel was is a good location and had a wonderful roof top. Free coffee machine in the lobby. The roof top lap pool was nice but could get busy. Overall was a nice stay
latifeh, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Comfort in a great location
The hotel is in an excellent location with a metro station right on the doorstep. The reception will supply you with a BIP card for the metro which is easy to load and use. We found the room comfortable and spacious. The hotel has a nice small pool and gym on the rooftop where there is also a bar and small meals. The rooftop has wonderful views. I would definitely choose this hotel again.
Rooftop view
Rooftop view
Rooftop view
Rooftop view
Nicholas, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very nice upscale hotel, staff is friendly, building is kept clean and tidy, great breakfast. Highly recommend
Verified Expedia guest review

8/10 Very good

helpful and friendly staff. good facilities. nice room. good location to get around.
Verified Orbitz guest review

10/10 Exceptional

Enrique, 1-night trip with friends
Verified Hotels.com guest review